Cervantes

Reminded me of a classic small European hotel: restaurant in the lobby, attentive and unobtrusive service in restaurant and hotel. Knew us when we walked in. Room the most elegant I have seen in North America. I was very tired and never awakened to noise which some may have heard.

Bad managment , the service was ok but there are some things they need to improve. To much noise at nigth, can't sleep at all, and if you travel with kids not recomended, they don't have place for kids, nothing to do, the hotel is too expensive and do not offer anything. You Know... Luxury it's not everything.

After the initial shock of how expensive and basic most accommodation is in old San Juan, we decided to give this new property a try. We were pleasantly surprised. The location is perfect if you want to see old San Juan and go out at night. The standard rooms were small but stylish and very well appointed. The bathroom was good sized, modern and comfortable. Not that mad about the glass doors though. Everybody at reception was helpful and pleasant and breakfast was great. One warning: we stayed here during the weekend, and the streets... more

upon check in at 1100 hrs on aug 25th 2007, front desk failed to inform us of an existing airconditioning problem throughout the twelve room hotel. after checking into the hotel and dropping our bags in our rooms we proceded to tour the beautiful city of "old san juan". we did not return to our rooms until 2130 hrs. even at this late hour front desk did not inform us the problem at hand. first clue we had was the room thermostat was not working. when i reached the front desk we were finally told about the a/c problem. at 2400 hrs we awoke... more

My boyfriend and I decided to try Chateau Cervantes during our recent trip to San Juan. It was our five year anniversary, and we wanted to stay somewhere luxurious. Our first problem with the hotel was when we booked by phoning them directly. Although my boyfriend repeated the dates numerous times, when we recieved the online confirmation it was for completely diferent dates and months (we realized later that the manageress that we dealt with during the weekend, was the person who made the mistake booking). We really wanted to... more

I booked CC because we tend to like smaller properties and this one looked especially nice in an area of large chain hotels. We were not disappointed. With just a handful of rooms (12, I think) it is intimate. Yet they have a very upscale bar and restaurant which is a great convenience. We were in the standard room - the cheapest available. Although small, it was very well appointed and the bathroom was a good size. The location was great - central to walking around the city and eating at good restaurants. The service was very... more

We went to Puerto Rico in March 17-24 and stayed at Chateau Cervantes the 17th through the 21st. Everything about our stay was excellent right from the beginning (when they stayed on the phone to give our taxi driver detailed directions). The staff was extremely responsive to our needs, including looking up phone numbers and recommending travel options. It is a small hotel, so they are able to give personalized attention. It is in a great location in old San Juan. I would definitely stay there again!

A fabulous boutique hotel in Old San Juan. Recently opened with warm, gracious staff, high end finishes, and an overall attention to detail. We stayed for three nights in March 2007 and were surprised and impressed by this new spot. The room was well appointed --- heavenly bed and linens, marble bathroom with turkish towels and robes, plasma tv, etc. The complimentary breakfast in their restaurant was divine. Homemade breads, jams, fresh fruit, and French and Spanish cheeses. The cafe con leche each morning was comparable to the famous... more

Chateau Cervantes is in a great location in Old San Juan. Upon first walking into the hotel, it was evident that it was a very small property, but well decorated and modern nonetheless. The staff was very pleasant and helpful and offered the complimentary continental breakfast to be delivered to our room in the morning. The only downers: the balcony door opening up to the street isn't the most sound proof so it got pretty noisy at night during the weekend; and, while the superior room was really nice in decor and amenities, it was really... more

I traveled to Puerto Rico early July and well I picked about three hotels because I was going to be moving thru different cities and one of my picks was The Cervantes Hotel. My pick came after days of searching the web and being undecided but I was glad because the place was really nice at the end. The hotel's installations are pretty new and out of all the hotels this one had the best and newest bathrooms (which to me is really important). The hotel itself does not provide valet parking but there is a parking lot right across from it... more