Bonnington Jumeirah Lakes Towers

Dear WestSussexNapoleon, Many thanks for taking the time to write a review of your recent stay at our property. I was disappointed to read that you did not enjoy your time with us. Let me assure you, however, that I have not left the hotel, nor am I planning to leave it. I am still very much around every day and enjoy meeting our guests and visitors. In regards to the difficulties that you and also other guests have and are experiencing in finding us, I do appreciate the frustration this may cause. While the signage in the areas surrounding the hotel is outside our control and will be installed by the local authorities in the coming months, we have now put up a number of temporary signs to guide drivers to our property. Our recent Internet issues, I am also pleased to announce, have now been sorted out as we have taken delivery of a crucial piece of equipment that will ensure the service is much smoother and reliable in the future. We have also recently doubled our bandwidth, which should help to further improve our Internet offerings. Our breakfast offerings are continuously being fine-tuned and our buffet is being expanded on a daily basis. Once again, many thanks for your comments and I hope you enjoyed the first ever F1 event in the UAE! Best regards, Alan Bostock General Manager

Dear Shar0nMc, Many thanks for taking the time to write a review of your recent stay with us. We really do appreciate guest feedback very much and every piece of feedback is shared with the entire team and used for training purposes. I am happy to hear that you enjoyed your stay with us - we are currently in the process of placing temporary signage in the area surrounding the hotel. Eventually, the local authorities will install permanent signs, but we felt that we needed an immediate solution to the problem of taxi drivers being unable to locate us. Dubai taxis should not charge you extra to pick up from here – if you happen to remember the taxi number we can address this matter for you with the taxi authorities. Once again, many thanks and we hope to see you again in the not too distant future! Best regards, Alan Bostock General Manager

Dear asl14, Many thanks for your very detailed review of our property. I was sorry to hear that we did not live up to your expectations on this occasion. The ongoing development of the areas surrounding the hotel is, unfortunately, outside our control – the hotel lobby itself is fully finished, however, and the only reason for us using the hotel apartments lobby & reception desk for the time being is that the area outside the actual hotel entrance is currently being completed by the local authority contractors and therefore not accessible. Your comments in regards to your check-in experience are very valid and I have already passed them on to our Front Office Manager. We are waiting for the last few remaining pieces of IT equipment to arrive within the next few days which will then enable us to produce guest keys directly at Reception the way it should be. This equipment should have been here prior to the opening of the hotel floors, but unfortunately got delayed. Staff training is one of our highest priorities at the moment and we are currently conducting a thorough review of our training needs and are also carrying out daily on-the-job training with our associates, many of whom, as you point mentioned, have only joined us recently – your review will help us greatly in this matter! In regards to the Internet, we have now doubled our bandwidth and within the next few days will have a properly working network in all rooms, apartments and public areas, both wired as well as wireless. I appreciate the frustration the Internet access issues caused you and other guests and you should have received accurate information when you enquired about it. As you pointed out, we are currently offering exceptionally low rates while we are still in our soft-opening period. Improvements are made on a daily basis – we recently opened our restaurant for lunch and dinner and our bar has also just opened. Once again, many thanks for your constructive feedback – reviews like yours surely help to keep TripAdvisor a reliable source for hotel reviews for all travellers. Best regards, Alan Bostock General Manager

Dear HanifUk, On behalf of the entire Bonnington team, many thanks for your kind words! It is encouraging to see that you think we compare favourably to properties you stayed in previously and which have been established much longer than the Bonnington Jumeirah Lakes Towers. Like you, we are eagerly awaiting the opening of our nearest metro station and footbridge into the Marina - this will greatly benefit our guests without doubt! We hope to be able to welcome you back to the Bonnington in the not too distant future! Best regards, Alan Bostock FIH General Manager

Dear ESerpe, Many, many thanks for your extensive report and positive comments! I am delighted that you enjoyed your stay with us and have shared your comments with the entire team already. It is encouraging to see that, despite our property still being in soft-opening, we manage to provide value for money and quality service in the Bonnington spirit to our guests. Best regards, Alan Bostock FIH General Manager

Dear "lindagr", Thank you very much for your feedback, which has already been shared with all our associates. I was happy to hear that you enjoyed your stay with us and I trust that you had a good journey back home to the UK. We are all looking forward to welcoming you back in the future. Best regards, Alan Bostock General Manager

Dear Nikifitz We are pleased to welcome you to your new home! Thank you for your comments

Dear Dapa Thank you for publicising your comments from you first visit to Dubai and to Bonnington Jumeirah Lakes Towers. Your kind comments have been passed to all our associates and we all look forward to welcoming you back.

Dear Mediterrnsf We are pleased to see that you enjoyed your stay with us. We look forward to welcoming you back when you next visit Dubai. Best regards Alan Bostock General MAnager

Dear "Bless1", Many thanks for your kind words. I am happy to see that you enjoyed your stay with us and all of us are looking forward to welcoming you back in August! Best regards, A. Bostock General Manager