Aura Cozumel Wyndham Grand Bay

My husband and I were upgraded to the Aura after one night at the Wyndham Sabor March 28-April 4. The upgrade was all due to the effort and excellent service provided by Enrique, the concierge at the Sabor, and Daniel, the manager at the Aura. When we arrived at the Aura we were greeted by Daniel. He made us feel very welcome and when we ran in to him during the course of our stay he was always very friendly and asked each time how our stay was going and if we had everything we needed. Like all of the staff we encountered at the Aura,... more

We just got back from Aura, aka Paradise. I have no idea what the prior person was talking about with a buffet. The only buffet we had was one morning at the resturant. The meals were great. The staff - awesome. We were upgraded to a swim up room - fantastic. Pools - wonderful. Beach - quiet although rocky upon entering water. Room service - on time and hot. View - awesome to be out of town so a cruise ship is not parked in front blocking the views of the ocean. Spa - very good and priced reasonably. Our only complaint... more

On the last night of our vacation, my wife and agreed that, while waiting for dinner on the beautfiul Cozumel coastline, we were actually looking forward to returning to our cold hometown. The Aura offerred great promise, but our experience fell unbelievably flat. To be fair, I will say that the hotel itself was truly remarkable. It looks like it just opened yesterday, with beautiful rooms, a great open-air lobby, and spacious pools. Our food, once we were served, was excellent. The room service was fast and the food was great.<br... more

My wife and I stayed at the Aura from March 27- 31 2008. We were upgraded from the Sabor by Daniel Sorio who was a great help in our stay at the Aura Grand Resort. The staff was very helpful and tried to accomodate us in every way they could. The rooms are very nice, beds, baths, and overall comfort was enjoyable. The grounds are pleasant and relaxing. My wife enjoyed the food from the Isola restaurant, she liked the presentation and the flavor was adequate. We did not dine at the other Wyndham eateries available to us. I prefered... more

We arrived at the Wyndham Sabor on Friday 21st and our room was nice and we loved the pool area, But the air conditioner in our room did not work.. after 2 days of complaining and having the hotel try to fix it they moved us to the Aura. Our room was breathe taking.. the ocean right out my balcony doors. The room was beautiful and we had robes, iron & ironing board, hair dryer, and a wonderful view. The only negatives about the Aura... 1. They don't clean your room until late in the day. They forgot to clean our room the first... more

My boy friend and I stay at the Aura Grand Bay in Cozumel from Thur through Sun in March 2008 for spring break and we fell in love! We just coudn't stop laughing when we arrived because it was so beautiful and the people were so genuine. Day by day we felt bonded to the employees and the island. Aura was around 15 min from downtown but 100% completely worth it! The taxi fares were usually around $12. Every person at the hotel was so nice, considerate, friendly, and helpful. Every time we would leave the hotel to see the island we just... more

We stayed at the Aura 3/1/08 thru 3/8/08 after being upgraded from the Sabor section of Wyndam, when we first got to the Aura we asked to be shown our room prior to checking in since we knew nothing about the hotel and the manager (I think his name was Daniel, skinny tall dark hair) he was fairly rude but a bellhop named OSWALDO came to the rescue and went WAY above and beyond (the whole 8 days we were there) The ONLY time we had a problem with staff it was the hotel manager at Aura, everyone else including on the Sabor side were GREAT! The... more

We have stayed at several hotels in Riviera Maya, and Cozumel, and by far, this is hte best hotel we have stayed at in Cozumel. The hotel was extremely clean, very well maintained, well staffed. We stayed there 3/1/08-3/5/08, and were impressed with the level of service quality. There are several "pretty" hotels, but what sets the experience apart is the level of service. We have been sold on the idea that the Palace resorts were "hands down" the top of the line, best hotels, and unbeatable service and facilities. Not only... more

We were bumped up into the Aura from the Sabor resort, everyone but one couple, we did finally get them bumped up the following day. The rooms were beautiful, we had the king size bed with a terrace. We found we did not have robes, iron, or hair dryers in the room, requested these from the reception staff and waited and waited and waited, finally we asked one of the bell-hops and it was handled right away. Both pool areas are very nice service excellent till lunch time then we noticed a 2hr period that it was "get your own drink". For an... more

My boyfriend and I booked a trip to Wyndham Resort and Spa-Sabor side but when we arrived we were told we had been upgraded to the new "Aura'. I'm assuming because Aura is almost brand new the upgrade was a way to introduce folks to the hotel and generate business. Well it worked because we have my boyfriend's parents ready to book a trip to Aura. We couldn't be more grateful for our upgrade; Aura is absolutely wonderful! As a guest, you have access to all the amenities that Wyndham provides on the family side and the Sabor side but we... more