Hilton Dalaman Golf Resort & Spa

Dear Guest, Thank you very much for choosing Hilton Dalaman Resort & Spa for your holidays and for your great review with very objective and useful comments, we really appreciate. I have shared your comments with our team and would like to respond to some items from your hiccups list. Regarding pool access, we have now more flexibility for our guests to use the pool at late evening hours. We have 10 swimming pools and our guests can use them in the evening as well, cleaning is an automatic and continuous process now, however there are no lifeguard or service by the pool at these hours, so it is at our guests' own risk. Especially our deluxe rooms with a direct access through stairs from the room balcony offer a very convenient swim at any hour provided no disturbance to other guests. Regarding your comments about the food quality, I have informed our Executive Chef about your comments and we have been giving more importance to variety and consistency of the high food quality. I have spoken to our Archery instructor, the case went on like this: while you were exercising archery with your dear wife, a regular Turkish guest, who knows our archery instructor from his previous stay, came and they exchanged hellos and courtesies, the Turkish guest, while pointing to your wife, said that he hoped that he will not be treated as a beginner like her since he has much more experience and skills in archery now. This was the real conversation, our archery instructor is very respectable and serious person and in fact his wife is also Russian, so he is always warm-hearted to Russian and Ukrainian guests. He felt sorry for your unhappiness and apologized for the misunderstanding. All your other notes haven been conveyed to related departments and we have taken the necessary actions. Your sincerely and we are looking forward to welcoming you and all the Tripadvisor readers in our lovely resort.

Dear Travelgezgin, We thank you very much for your great review. We were so pleased to have you as our guest at the Hilton Dalaman Resort and Spa. Please do let me know about your next stay, we are all looking forward to welcoming you again in our lovely resort, where even the Caretta Caretta turtles choose as their home and nest. Yours Sincerely, Tunay Dogan - Asst. General Manager