Carpe Diem Claros Resort & Spa

Great resort, food, staff and facilities. Beach was private and very clean. Food was good and plentiful. The SPA was amazing!

First of all, me and my friends got to Carpe Diem by chance. We were supposed to stay at Pine Bay but they hadn't the rooms we paid for so we moved. By the way, if you are looking for bad services you can choose Pine Bay (the worst ever). Coming back to Carpe Diem...it was a dream. Starting with the reception staff, they were very friendly and warm and they gave us rooms according to our requests. There were very nice rooms, furnished in a modern style. The girls from housekeeping cleaned the room every 2 days, but if the sign... more

We had a great time in Carpe diem despite bad service. Our impression is that the hotel was in a hurry to open quickly and hired a staff that is not experienced. As others already wrote it is a 4 star hotel with a 2 star hotel service. Everything was quite chaotic. Some of the waiters are very good but some of them are really a nightmare. The problem is that some of them do not understand English or German or French or Russian and the only means of communication is your hand. The cook and the waiter in a miniparadise were awful not showing... more

We stayed here for 8 days and had mixed feelings about the place. The facilities, i.e. the water park, the mini paradise and the main pool were excellent. The lifeguards were fantastic and were really doing their job well. The appartment we had was spacious with plenty of storage but unfortunately the cleaning was not done properly, we had an empty drinks can under our bed when we arrived that remained there the entire stay! The floor was never mopped and on two occasions the free mini bar was not restocked. The three restaurants we... more

I DO NOT RECOMMAND this hotel to anyone. Excepting the mainbuilding rooms which are corectly and the aquapark, everithing do not work properly: * BAD FOOD and not diversificated. At lunch we had a lot of salads, vegetables but no meat. We had to choose only between a type of beef, fish and chicken (and it was always the same). *Generally bad services Half of waiters, cleaning staff and even management staff DO NOT SPEAK ENGLISH neither FRENCH or german. WE have done big efforts to establish a communication with them. <br... more

The only good thing I can say about this hotel is the aquapark. The rooms in main building vibrate at night time because of the disco located in the building. The rooms in villa's either overlook the sewage system, or are very far away from the main building, and the shuttle system is worse than terrible. The food is BAD. The service, worse than that. The main pools are dated, and have no toilets nearby. Everyone is peeing in the pools. You have to wait for your snack in looong queues, and what you get is much much below the average. There... more

Stayed at Carpe Diem for 2 weeks with my family and had a great time. There is something for everyone at the hotel. The kids club was great and I felt confident and relaxed knowing my kids were in good entertaining company. The food service was lovely with a wide variety at the main buffet even a special kids corner with different varieties everyday. If u wanted to sit back and relax at meal time u had a choice of 6 al la carte restaurants which we tried and each had lovely food and the service couldn´t have been better. The kids pool is... more

The service all the way from checking in to checking out was first class On arrival a nice touch was the bottle of wine & plate of fresh fruit complimentry much appreciated after our long trip. We had a family room /apt, ample room in it with satellite tv hairdryer air con mini bar alovely sea view beautiful. The resort had all & more than we needed , well kept all around. We will be back ....... need i say more about this wonerful resort !!! with lovely helpful staff. A very very pleasant stay was had by myself my wife our 3... more

Hi, We had a nice sea view room with wireless internet (important for me) . They have a big children area called as MiniParadise. My kids loved there. We tried 4 different restaurants espeacily italian was fantastic. Adult beach was great for who r looking a quite area. Service can be better. My wife went to SPA and she says there were fantastic but i didnt try.

We (2 adults, 2 children 9 & 6) were some of the very first guests to stay in the hotel. The first 3-4 days, we were staying on a construction site. There were more workers than guests. The food in the buffet was apparently catered, and was nothing special for a 5* hotel. The service has a lot to learn, basic English would be a good start. They do try hard though, and when you have a problem, they solve it as quickly as possible. The beach could be nice, but there were two times I found broken glass while playing volleyball, and the beach... more