Puerto Plata Village Hotel

3 star
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Recent traveller reviews — view all

Average Rating

8.5  / 10
(21 reviews)

Ratings summary

Brilliant
11
Good
6
Average
2
Poor
1
Awful
1

Rating by feature

Room: 6/10
Service: 8/10
Value: 7.5/10
Cleanliness: 7.5/10
Location: 7.5/10

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Traveller reviews

1 2 »
wow !!!!!!!!!!!!!

"What an holiday, absoulutely fantastic......... This complex had everything from buffet eating to fine dining. Loads of things to do an if you are all inclusive everthing is free free free the staff are very friendly an cant do anything with out a smile ........ The whole village is well maintained throughout and the guys down on the beach selling the tours are a scream but they save you loads of dollars so hear them out first dio is one of them say hi from me if you do happen to go ............"

  • Holiday details: Oct 2009, All Inclusive, Booked Independently
  • Activities: The italian resturant ala carte was my fav
by debbiereader
10 / 10

1 reader found this review helpful. Did you? Yes

WHAT A BLAST

"We just got back my family and i had a great time the stuff is great there is lots to do for kids with parent or with out the beach is nice and clean the polls a great everything was what i expected and more i defently recomand puerta plata as a family vication you will not want to leave pollit from canada."

  • Holiday details: Jan 2009, All Inclusive, Booked Independently
  • Advice: that its gorgouse you will not want to leave
  • Activities: my fave restaurant was mexican i would defenatly recomand the taxi ride its worth the maney
  • Good For: Beach
by pollito
10 / 10

2 readers found this review helpful. Did you? Yes

mr and mrs haining

"ok we went to ppv on 08.10.2008 and can only say we had a fantstic time.

the acomadation is fine, you only sleep there after all.

the food was very good with plenty of choice. the only down side is no baked beans for breakfast, the animation team pictured are fantastic, willy, popeye, kojak, peter flow, salami and jasmin. there was 11 in our group age 10 to 45 and we all enjoyed the holiday and everyone joined in everything.

october is out of season so there was only about 50 people in the complex which can acomadate 900. dont get excursions from the rep, go to the shopping complex the rep will charge you $90 for scubering at the complex it's $42 and the same for any excursions.

while on the beech you can use kiyaks snorkeles and bodyboards plus there is a snack bar which dose drinks and food, though the food is 11am till 2pm there is a type of golf cart that takes you to the beech and back it runs just about every 10 mins and you still get the animation team down there getting you to do competions.

take plenty of bite cream as your legs get eaten not sure if its moses or what but everyone gets bit except my missis.

we did scuba diving $42 each, paradise island, waterfall and horse riding $20 each for 2 and 1/2 hours not bad:)

time from airport is about 20 mins, dont forget it costs $10 to get in and $20 to get back out and it must be dollars, we did not know and had to go and change some £ at the airport, be careful as there are people waiting to carry your bags for youand then want paying £4 but after you get your bags its about 30 feet to the reps also on the way back they try but this time its 20 feet to checkin.

recomend this place and will be going back.
"

by ceylon
10 / 10

2 readers found this review helpful. Did you? Yes

My wife and I are just back from a...

"My wife and I are just back from a lovely week in the Puerto Plata. While the apts. are fairly basic, they have all the necessities with cleaning 5 times a week. The common areas are of a good standard with good restaurant, bar and pool with no shortage of sun beds. Taxi to Amadoras beach is a must (€2-€3) or take the cliff walk from Puerto Rica beach. For a romantic evening meal you won't beat Mediterranean on the Amadoras beach as you watch the sun set. Great food, great price and Hector makes everyone feel special. Do take a boat trip to Mogan (little Venice) and stroll the pedestrianised streets or relax on the beach. Friday is market day so pretty hectic.

For great craic and music visit Anto in Molly Malones at the back of the Commercial centre upstairs.
"

by D O''Neill
8 / 10

1 reader found this review helpful. Did you? Yes

Just back from Puerto Plata and oh my...

"Just back from Puerto Plata and oh my god what i would give to be back!!!!!!

Really clean if a bit basic but you only want a place to lay your head.

Staff really helpful with my very basic Spanish. Well located, stroll down to the main center in about 15 mins and taxi back up for €3.Some cockroaches in the walkways but none in the rooms (our gang had 2 rooms). Can't wait to go back next year.
"

by E O''Brien
10 / 10

1 reader found this review helpful. Did you? Yes

By far the best holiday I've ever...

"By far the best holiday I've ever been on.

Rooms are like small bungalow type buildings, so you don't have to worry about any noise whatsoever at night times.

The staff are extremely friendly and welcoming.

Disco at night was fantastic also.

Hotel runs a free open top bus that runs to the spectacular beach. Free bar & food at the beach as well. Along with the use of fun equipment that can be used in the sea.

Food was top notch. I couldn't have asked for any better. Along with your alcohol, they also server the most delicious array of cocktails.

Didn't use the golf course as it's not my kinda thing.

Sooo many activities in the hotel. The beach party they had was so spectacular! :D

We went on a jeep safari. Body boarding. Swam with dolphins. And many more.

Would definitely recommend to everyone!
"

by N Adams
10 / 10

Did you find this review helpful? Yes

I've been to Puerto Plata village 5...

"I've been to Puerto Plata village 5 times now and will be going back there again.

The rooms are lovely and the suites are massive, couldn’t ask for a bigger room. In every room you get two double beds, TV, safe, coffee machine etc. The bathrooms are pretty basic but I have no complaints.

The food at Puerto Plata village is lovely, you always have so much choice, and the staff can’t do enough for you.

The staff have to be the nicest people I’ve ever met and they are always happy to help and always smiling.

The weekends you have the locals which can be annoying at times, but if you go early for breakfast and eat in the a la carte restaurants you can’t complain.

Basically, I'd recommend this hotel to anyone.
"

by J Swain
10 / 10

Did you find this review helpful? Yes

We visited this hotel from the 11th...

"We visited this hotel from the 11th June to 25th June 2006 and apart from the bad flight experience we arrived at the hotel. From the first appearance everything seemed nice and we was greeted with a fruit punch drink and immediately told our rooms were upgraded. Sounds good so far until we got to our room.

The doors had massive gaps leading out to the balcony where a regular infestation of mosquitoes would fly in and make a meal of you in your sleep and yes we had every mosquito device in there possible. The beds were hard and too small for a couple to have a comfortable nights sleep. And the pillows were lumpy and hard. The television had the worst reception. Channel 5 when it first started was better. Enter the bathroom and you have a jungle safari with the toilet being covered in small ant like creatures and a rather evil looking spider. To get the lights working we had to give them a tap to get them working and the wiring is sub standard.

Don't hold your breath in getting your room made before lunch, on many occasions our room was not cleaned until gone 3pm, and we had to call reception to chase things up to get this done.

We had a football field 25metres away which during our stay a helicopter decided to land on it. We thought there may have been an emergency as it was not a designated helipad, but it stayed there overnight and in the early hours of the morning it decided to shake our room and wake us up by starting up the rotors for a good 30 minutes. My boyfriend promptly told the pilot to lift off or shut down as he had woken us all up. Complained to reception and unless you are Dominican you are not treated as priority. They even go off and talk to someone else whilst dealing with you. The helicopter and pilot was actually the owner of the hotel complex who should know better.

For one day we had no water at all in the bathroom and for a further two days no hot water. After enough complaining we were given a set of keys to go and shower on the other side of the complex. A fifteen minute walk to have a shower.

The food was inadequate and very similar every day, and pineapple looks so nice with ants all over it and the bread looks really good with birds flying in and sitting on top of it.

We had paid extra to go to a quieter hotel instead of the fun tropicale, and at the weekend we had over 250 locals enter the grounds and stay there. (So much for a quiet resort)

Staff are helpful but locals are the opposite, rude arrogant, and go for food like vultures. One Dominican actually grabbed food from the tongs I was using. You could not get to the bar and there were drunk and disorderly people all over the site which was really impressive for my partners child.

The Entertainment was dire and if you ever hear the "Chocolate" song again you will scream. They couldn't dance, mime or sing, or even speak clear English. The ones that could speak clear English did not even use the mic.

As for the first weekend being overcrowded with locals it didn't get any better the second weekend with over a 1000 locals arriving in a hotel that has 386 rooms. Cram them in. Trouble was brewing at the hotel and the First Choice holidaymakers were getting to the point of exploding and our rep was pulling her hair out. The hotel could not cope.

The food was raw in the middle and the drinks were awful. Everything it seems has to have coconut in it. Even the mash potatoes in the a la carte restaurant.

Be warned if you feel ill as the medical centre stings you for every penny they can muster out of you even if you have got travel insurance.

The market stalls inside your complex try to rip you off, they wanted to charge 5,000 pesos for a photo album which works out approximately £85.00 and they tried to charge another couple 27dollars for a small doll. Bartering is ridiculous and you have to be on your guard, and you get hassled left right and centre.

Avoid this resort at all costs as I am sure Basil Fawlty must have bought a timeshare here.
"

by J Houghton
2 / 10

Did you find this review helpful? Yes

Me and my husband stayed here for two...

"Me and my husband stayed here for two weeks. We got married while we were here.

The service was second to none. The staff were so friendly.

I managed to badly sprain my ankle, on the 3rd day there. We were already staying in one of the lovely villas, but the staff decided that we should move room to one that was closer to reception, the restaurants, the shop and the swimming pools.

They used one of the little golf buggies to take me and my husband to look at a different room. We loved the new room. It was perfect. The member of staff said that we couldn't accept the room until we had seen all of the available rooms. so that we could make sure we had one we liked. After deciding on a room, I was helped on to the sofa, and brought a drink, and told to rest. The guy than went with my husband to our old room, and helped pack up everything, took it to the new room, and than helped unpack it again.

This process took a couple of hours of the guy's time.

We tried to give him a $10 note as a thank you. He refused it as he had no change to give us. We explained that we wanted him to have the whole $10's. After a lot of persuasion, he finally accepted.

My hair, make up and nails where all done at the onsite salon, the morning of my wedding. It took 3 hours in total. They did a perfect job. I couldn't wish for anything better. The grand total of this came to under £12.00.

The wedding took place in the gazebo above the pool. (there are plenty of other places available) The decorations where wonderful. The wedding really was my dream wedding. I am really nervous and shy, and only went for the pool gazebo as most days the area around the pool was quiet. However what I didn't know was our wedding was the first one of the week. So all the other holiday makers wanted to watch. As staff were decorating the area, word spread around the hotel of the wedding. When I arrived, I almost doubled back to the room. Every sun lounger was taken. Loads of people were standing, almost every hotel guest had turned up.

Suddenly the music, that my husband and I had chosen, started playing. There was nothing else for it, I had to walk passed everyone. I took a deep breath, and started walking.

Straight away I knew I had made the right choice. Everyone I passed whispered "good luck" or "you look beautiful" to me. When the ceremony had finished. I walked down the stairs to the pool side. Everyone started clapping, and congratulations us. I was on top of the world.

The hotel is bright and spacious. The rooms are large open-plan rooms, with a sofa, TV, plenty of storage. Everyday the maids place fresh flowers in the room. The grounds are clean and well kept. Flowers are everywhere.

The food is wonderful. We had a choice of American, Spanish, Mexican and Italian food. The pizza place is open 24hrs. You do have a small wait for the pizzas as they are made up and cooked to order.

The drinks are free flowing. Rum being the local tipple.

The pool is medium sized. Clean, supervised and never too busy. The beach and shops are just a few minutes walk away, or you can catch a free golf buggy ride, which runs every 15 minutes. There is more food and drink available at the beach restaurant.

The duty free shop as you leave the country is the only duty free shop in the world where you can haggle over the prices.

In the towns, locals tend to drive dangerously.

You will often see a man driving a little moped, with his wife seated behind him, holding on to two children, 1 either side.

It is said that there is only 1 law of the road. This being a speed limit. There was a survey done a few years ago that revealed only 5% of the population know the speed limit.

We noticed on a regular basis, the following.

As there is no law concerning traffic lights, you can choose to obey them or not. So even if you have a green light, it isn't safe to go, as someone who has the red light might decide that he wants to ignore it today.

The main roads, especially the ones between the Puerto Plata Resort and the airport are simple straight roads, and therefore, do not have many problems on them.

Our coach driver on both journeys, just drove straight down the middle of the roads. Do not let this put you off.

The Dominican Republic is a great place. Puerto Plata is wonderful. The Puerto Plata Village is Paradise.
"

by jaimieramsay
10 / 10

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What a friendly complex the staff...

"What a friendly complex the staff bent over backwards to make sure all the guest were happy nothing was to much trouble all the staff were so happy.

The activities team joined in all the sports etc and made u feel so welcome you cant help joining in what ever is going on.

The nightly entertainment kept you glued to your seat.

Overall a resort the whole family, couples, singles will all enjoy.
"

by  F Wray
7 / 10

Did you find this review helpful? Yes

Excellent holiday for a reasonable...

"Excellent holiday for a reasonable price.

Hotel: Very clean and well looked after. Staff very friendly and cant do enough for you. Rooms a bit dated but clean and tidy. Some bugs but what you would expect in a hot climate.

Entertainment: Very low key but there is always something going on. Good entertainment for the kids in the kids club (excellent playpark). Staff always get you to join in.

Pools: One large with pool bar and waterfall and one good-sized kids pool with stairs at each corner. Not too deep perfect for a 3 year old.

Food: Excellent choice. We usually consider the buffet as being the fallback but it was the best part of it. Every night was a different theme (Dominican/Seafood/Italian/BBQ/

Mexican as well as standard buffet fayre). Repeated the next

week. Breakfasts were fantastic. Omelette station every morning. They also had 3 other restaurants Mexican (nice but the Mexican buffet was better). Italian again the Italian buffet was better. International had excellent chicken and steaks. Can’t complain about anything I even ate well at the seafood buffet (cant stand seafood) and my 3 year old was well fed each day. Also snacks of pizza and hotdogs available.

Beach had a BBQ but I wasn’t too impressed with this

Beach: 10 min walk away but the bus travels all day and its 2 mins away. We never had to queue but it was pretty quiet when we were there. Beach is really nice right in middle of the cove and definitely the best part. Jack Tar Village was to the left but their beach wasn’t too pretty and right nice to a market which was a bit slummy.

Full marks to the resort the only downside was at the weekend when the Dominicans came. It was just really busy and too many kids in the pool (my daughter ended up just sitting at the edge).

But the Dominicans themselves were really nice and friendly they played very well with my daughter and were really good to her even with the language barrier.

Her pool toys disappeared all the time but only when she wasn’t playing with them and they always gave them back to the extent of running after you when you went to the bar to ensure that you didn’t leave them.
"

by L Findlay
8 / 10

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Fun and Relaxing

"This was a last minute holiday, with little planning so our expectations were not very high. I am pleased to say that our expectations were exceeded in many ways. Puerto Plata Village was a very nice resort, with many very nice people working there. Our room was cleaned regularly and the cleaning staff were extremely pleasant.

The only complaints about the rooms I could make are perhaps the hard mattresses and the shortage of towels. The food in the buffet was plentiful and varied, perhaps not the most flavourful but always good.

The a la carte restaurants required us to get up at 7 a.m. to make reservations, so we only made it to the Mexican restaurant, which was quite nice. All the serving staff in all the restaurants were pleasant, if not terribly attentive. The bars were always well staffed and the drinks were very tasty. The pool area was always rather packed, though the pool itself was often empty. Towels were draped over chairs that were never occupied, which was very annoying. The pool staff were very friendly and outgoing, always trying to get people involved in pool games. The "disco" could have really used a new DJ, the music was not very good. If I never hear Calypso music again, I will be happy. The beach was a short shuttle cart ride away, the trip made at near lightspeed down a narrow path, which was a whole lot of fun!! Like a rollercoaster ride! The walk to the beach, if you didn't want to wait the couple of minutes for the shuttle, was about 10 minutes. The beach was beautiful, the water was amazing. The beach vendors were a little annoying but they didn't hassle anyone. Again, there was a problem of people holding chairs they would never use, but since we spent hours in the water, it wasn't too much of an issue. We visited the shopping mall in Playa Dorado and found the prices to be as good or better than what we found on our trip to the city. Our trip to the city was an adventure. We wandered all over the city, to the Amber Museum, the cemetary, and all the way to the Fort. The Dominican Republic is a third world country, if you never leave the resorts, you might forget this fact. The people were very friendly, particularly the two tourist police we met, but no one does anything for free, so be sure that you ask about the price before anyone helps you out. The cab trip price includes your return trip so be sure to pay on your way back, not beforehand or you may be stuck paying again. On the whole, we found our trip to be very pleasant. The resort was clean, well-staffed for the most part and worth the money. The Dominican Republic was a nice place to visit, the people were very friendly and easy-going, although the men were a little too flirtatious for my liking. I would recommend this resort to others, particularly if you were looking for a relaxing time.
"

by A TripAdvisor Member
8 / 10

Did you find this review helpful? Yes

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Map for Puerto Plata Village Hotel Closest airport: Gregorio Luperon (POP) 4.7 miles

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Puerto Plata Village Hotel is also called:

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Address: Apartado 716, Playa Dorada Complex, Puerto Plata, Dominican Republic