Sosua by the Sea Hotel

While I accept that not all reviews will be favourable, I must unfortunately object to those that are simply factually inaccurate. The resort has 91 rooms. Whether that is considered small or not would be a matter of opinion (not that we find anything wrong with small resorts, and are in fact happy to be considered such). Watering down the drinks, given the low cost of alcohol in this country, would be a waste of time. Add to that the fact that many of our guests are all-inclusive and can therefore order as many drinks as they please at no extra cost. One would think we would want our drinks to be stronger, not weaker, in order to have to make less of them. This sort of accusation is not only ridiculous, but shows bad faith on the part of the reviewer. The elevator has been out of service, according to our logs, for a grand total of 4 days in the past two years, once for regular service and once for a door issue that was quickly resolved. I doubt that would qualify as 'a lot', but perhaps for some people it would. We have direct access to two beaches. One we share with Casa Marina Beach/Reef which yesterday had hundreds of people comfortably lying out, playing volleyball and swimming. The other beach is quite a bit smaller and more intimate, but still more than adequate. The electricity in this country is intermittent, it's true. When the power goes out, our generator automatically kicks in and the entire resort has power within 8 seconds. Whether these 8 seconds qualify as 'unpredictable' is a matter of opinion. Water is in constant supply. On the subject of our food. It is extremely easy to go online and say that food is 'inedible' or 'terrible'. Unlike ridiculous claims like 'no beach' or 'watered down drinks', it's impossible for a resort to cry foul when these sorts of claims are made. While it's difficult to offer all things to all people at all meals, we receive a great many good reviews regarding our food, and many local residents come here to eat, which is a great compliment in itself. Nevertheless, we are constantly improving and upgrading our menu, and very much appreciate any sort of constructive feedback. I'm forced to again wonder as to the authenticity of many of these reviews. In an open forum such as this, one should take all reviews, good or bad, with a grain of salt. That being said, reviews that are patently false should be challenged. Our resort is not perfect, no resort ever is, and we gladly accept legitimate negative feedback as well as positive as a starting off point to improve. That being said, in calendar year 2004, when asked on their comment cards if they would recommend us to their friends, 94% said yes with 3% not answering. We're trying hard to please the other 3% who said no, but coupling these great numbers with our exceptionally high repeat and referral rate, we're confident we're doing something right. Again, we welcome both positive and negative feedback, but public, anonymous attacks with little if any grounding in reality serve no purpose except perhaps to slander a competitor or grind a personal axe.