Reviews of Secrets Excellence Riviera Cancun Hotel, Cancun

This was a fantastic hotel. The accommodation was excellent and the staff were friendly. The only "negative" comment we could make is that the breakfast would be considered repetitive, but only because you have the same massive choice every day! We would definitely visit again.



We would recommend the Spice restaurant, but they are all good. It is worth taking advantage of their theme nights as well; they make even more effort.

This hotel leaves nothing to be desired it is what it says on the tin 5 star.

Nothing is too much trouble for the staff and the effort put in by them is truly unbelievable.

Rooms are first class with the added luxury of a jacuzzi the lazy river is super fun and the spa cannot be beaten.

All in all a memorable holiday with no complaints which for someone as discerning as myself is unusual.

My husband and I have just returned form our honeymoon at Excellence riveria cancun and oh my goodness! well what can we stay - fantastic, luxurious, excellent - they simply don't do this resort justice! its the best place we have ever stayed. the staff are all lovely, very polite and helpful. the rooms are beautiful with your every whim catered for - it actually is tempting not to sit in every evening and order from the best room service menu i've ever seen. all the restaurants and bars are great - standard of food was excellent! I can honestly say it was very hard coming home! but hopefully we'll be back to celebrate an anniversary sometime in the future.

This hotel truly lived up to its name. We were greeted with a glass of champagne and a cool towel and the attention to detail just got better.



We booked a swim up room with its own garden however I'm not sure if this was worth the extra as block 5 didn't get a lot of sun so we didn't utilise it as much as we would have liked.



The rooms are split level with a 4 poster bed and an indoor and outdoor Jacuzzi. Block 1,2 and 3 good for those seeking a quiet area and good for sunbathing if you like peace and quiet (next to the gorgeous spa).



For those who like to take part in activities, the main pool is more suitable.



Having travelled the world, the food was amongst the best we've had and I would find it hard to believe that all tastes weren't catered for. With 10 bars and eight a la carte restaurants we were spoilt for choice. The best was Chez Isabelle (French) serving for example French onion soup, pate, Portobello mushrooms, chateaubriand, crème brulee (all superb) and unlike other all inclusive hotels you can go anywhere without reservations.



All good brands of alcohol and no skimping. The staff were polite and efficient and you are genuinely made to feel very welcome and comfortable. Around half an hour from both Cancun and Playa del Carmen but plenty to occupy you at the hotel.



The grounds were beautiful and there were no early morning rises to secure a sunbed and no queuing for towels.



Whilst we weren't in a hurry to return to the same resort so soon, Excellence Riviera Maya could have changed all that.

I have not see a holiday brochure that even half describes how amazing the hotel is! My husband and I were on our honeymoon 7 weeks ago and we still look at our photos almost every day!



The hotel room is amazing (we upgraded to a sea view room, totally worth it!), the room perfectly presented at all times. Even when housekeeping came early and said they may not be able to call back to turn our sheets down (that takes some getting used to anyway!) they always did.



The food is second to none! It’s not all that Mexican of an evening, but the Asian, French, Italian and Mediterranean food is better than we have tasted anywhere in Europe! Don't let the heat put you off eating outside - The grill restaurant is not as upmarket as the other restaurants, but it was the best fillet steak we had ever had! Try ordering chips and champagne (we're all class!) at 4am! total luxury!



Everything was perfect about our honeymoon - we even saw a hurricane! we were evacuated to a nearby school for one night (no air con, that bit wasn't so good!) and every member of staff that was evacuated with us tried their very best to maintain the impeccable standards we were used to!



We made fantastic friends over our 2 day evacuation, both staff and other guests! We were entertained, fed, and given toiletries to help make us more comfortable. Even when we tried to help the staff, they were more concerned with our safety over anything else!



I really could go on forever about how amazing this hotel is, but just go and you will know! I'm a primary school teacher, so no children was fantastic!



Everything about this hotel is 5* I cannot wait to go back and stay again, 3 weeks this time as 2 was not long enough, although my waistline will disagree!

This hotel was fantastic. The staff were really helpful and they provide a fantastic service for new arrivals.



The rooms are great and nicely decorated with a Jacuzzi bath and four poster king size bed.



There was a fantastic choice of bars and restaurants to suit everyone's taste. The only criticism I would have against this hotel was the location. It's approximately 30 mins from either Cancun or Playa del Carmen, so if you're looking for a hotel close to a town then you should consider somewhere else.



It's not your typical all inclusive hotel - every restaurant was a la carte only at breakfast was there a buffet (which hardly changed in the 2 weeks we were there), but it was extensive anyway.



Despite its remote location there was an extensive activity programme all day and every day.



It's a great choice for honeymooners - we loved it.

Just returned from Excellence Riviera Maya where we celebrated our anniversary. First class all round. This is our second Excellence holiday - previously to Punta Cana in Dominican Republic.



We had a swim out suite which was absolutely perfect. Spotlessly clean every day. We arrived to find champagne, fruit, and flowers in the room together with towels made up in the shape of doves. The bed was covered in petals. What a romantic gesture



Can't praise staff highly enough. People can't do enough for you and always with a smile on their face. Would like to specially mention Abel and Isaac in the Oregano restaurant where we had breakfast every morning.



The whole resort is well laid out. Restaurants have fantastic choices of food and plenty of it. Numerous bars dotted over the whole complex. We were beside the Spa which was lovely and also very peaceful. The facilities inside were great too.



Please, if you can, go see for yourself. This place is out of this world. 2 more are opening up in the next few years and YES, we will visit.

This hotel lives up to it's name from the moment you arrive.



It is an exclusive hotel, with impressive service (maintenance, maids, doctor and waiters) and 5 star restaurants, accommodation and spa.



There is never an issue with sunbeds whether you prefer pool, lazy river or beach and it is set in a peaceful tranquil setting.



Would not recommend if you want to enjoy a night life or expect lots to be happening in the evenings however, in every other aspect if you are looking for something that little bit extra with total relaxation - this is the place.



We stay in 5 star hotels all over the world and whilst it matches most of these in the main there is something more intimate and personal about this one.



The food was of a high quality with lots of variety and we never had to queue or reserve. We highly recommend the Seaside Grill, Italian, French and the Asian restaurant and be prepared to gain a few pounds!



They have a strict dress code and apply it - so if you feel comfortable wearing shorts and trainers to the evening meal they will recommend you reconsider in a firm and polite manner. Please also be prepared to tip (not necessary at breakfast).



I cannot vouch for the other rooms but we upgraded to swim out junior with a south facing garden with direct access to the lazy river. Block B. My father came with us on this holiday and enjoyed the same suite facilities on a sole occupancy basis two floors above us without extortionate supplements.



NB: Ignore the warnings re the building work and construction on another building near the hotel. Its miles away and has no impact/noise or visible presence.



The Holiday and Hotel is highly recommended - especially if you want to chill.

Just come back from a fantastic stay at this fab resort. We were honeymooners and stayed in the exclusive section. Staff are excellent and will get and do any thing for you to make your stay trouble free. Food was Divine and with nine restaurants no chance to get bored. Dinner on the beach was fantastic too.



You can do as little or as much as you want. The spa was brilliant and very relaxing, also a number of shops to browse around too. Would very much recommend this hotel/holiday.



Worth every one of it's five stars.

We have just had a wonderful holiday, it is everything they said it would be and more. This hotel is brilliant. It has 7 al la carte restaurants and the food is superb. The French and Japanese restaurants were the highlight for us. Breakfast and lunch is served buffet style but very superior to other hotels we have stayed in. We have stayed in some top notch hotels worldwide but this was the best so far. The staff are extremely pleasant and go out of there way to make your stay wonderful.



The spa was beautiful too. The grounds are very well maintained and even though they had hurricane Wilma last year you would never know it. We upgraded to the Club Excellence and found it good value for money. We had our own beach and pool which was lovely and quiet. There are plenty of organised activities available but you were put under no pressure to take part.



The only downside is being surrounded by young American honeymooners! We can't wait to go back and are waiting to see what the new Secrets Excellence on Maroma beach will be like when it opens next year.