Reviews of Gran Porto Real Resort & Spa Hotel, Playa Del Carmen, Mexico

Hotel fantastic. Food is...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Aug 2005

Tour Operator:

Thomas Cook

Submitted By:

Mrs E Bates

Comments:

Hotel fantastic. Food is excellent I was a bit worried about having a dodgy tummy but all food was fresh and wasn’t left out all day. Rooms superbly cleaned everyday. Staff very friendly especially ****** on the beach bringing drinks all the time. Hotel kids club not very good for English as staff and kids in there were Spanish. Pool lovely. Evening entertainment dull mainly Mexican dancing which all looks the same, Michael Jackson show is worth watching though.



Entertainment staff lovely. Waiters fantastic love kids could easily get seat in restaurant no queuing. The suites are spacious but ask for sea view as hotel is right on beach and lovely. Recommend visit to dolphin discovery well worth the money cheaper than xcaret if you just want to do dolphins and not spend all day there.



I would go back to Gran Porto if they improved evening entertainment we found it a bit boring on eve and there wasn’t anything for our 4 year old to do. But if you are honeymooning like us you will find it fantastic.

I would not recommend this...

Overall Rating:

5/10

Board Basis:

All Inclusive

Date of Holiday:

Feb 2005

Tour Operator:

Air Canada Vacations

Submitted By:

Mrs Tracy Harker

Comments:

I would not recommend this particular resort.



When we arrived they put us up in a hotel across the street that was still under construction ( no services at all, and men working right outside your room until 1 am then again at 6 am), they even told many other guests they did not have rooms for them and sent them to other resorts. The front desk was rude and seemed to not care that they were treating paying guests terribly.



It did not matter how friendly or calm you were they just did not care what they did with you once you arrived. I would be worried about the overbooking problems this resort seems to have. Even though it is very beautiful and the location is great I would not feel comfortable booking here again because the front desk and management staff at this resort are terrible and can not be trusted to give you what you have paid for. We were not the only couple treated this way, if I were guessing I’d say at least 45 % of the guests had trouble at check in.


As far as the food goes it was above average and the service was great. Like any all inclusive the buffet does get a bit boring after the week but this resort is located just a block away from 5th ave. so we tried to hit as many of the different restaurants along that strip as we could. I would definitely take a trip down 5th ave while you are in Playa del Carmen, great food, shopping and live music. Playa del Carmen was BEAUTIFUL and we are going back in January 2006 we just will not be staying at the Gran Porto Real...its not worth the money and we travel enough to know that they do not treat you anywhere near as good as many of the other resorts in Mexico that we have stayed at.