Sandos Caracol Eco Resort & Spa

Food was fantastic! In the "The Laguna", not impressed with the Mediterranean Restaurant though. All in all the holiday was great; all the staff were very pleasant & helpful. The chamber maid was lovely, & left towels in the shape of animals. The spa looked excellent, but... more

We booked our holiday to Mexico about 6 months in advance and were really excited about going. We didn’t read any reviews or anything before we went as did not want to tempt fate! After the horribly long flight, we arrived in Mexico to tropical rain and wondered whether... more

Staff are wonderful, friendly and can't do enough to help. From cleaners to Reception. Food was lovely (in most of the 6 restaurants) and again cannot fault the staff for service. Unfortunately, that's the good bit!!! Plastic cups for drinks in the evening (I understand the... more

Wow! What a place, unless you live in the Ritz and eat at 5 star restaurants every night you cannot fault this resort in any way. The food, the rooms, the staff, the drinks, the complex - everything was excellent!! There is so much quality food & drink to choose from you... more

We have just returned from an amazing holiday at the Sandos Caracol resort. We arrived at Cancun Airport at 4pm on a Sunday and arrived at the resort approx 40mins later, we had booked our airport to hotel transfer with www.resorthoppa.com and can thoroughly recommend their... more

Arrived very late in the evening at the Sandos Caracol and tired after a long journey from the UK. Initially very unhappy with the rooms, our 2 teenage daughters were 2 floors above us (we had requested adjoining rooms) in a room with a hole in the wall instead of a shower... more

Great resort and fantastic value for money. The staff are very friendly, food is amazing with a great selection, entertainment not really to our taste, but great for families. The rooms are in small detached buildings dotted around the complex. They are all three story’s... more