Reviews of Sandos Caracol Beach Resort & Spa, Playa Del Carmen, Mexico

submitted by S Talbot - England

Overall Rating:

8/10

Board Basis:

All Inclusive

Date of Holiday:

Nov 2008

Tour Operator:

Booked Independently

Submitted By:

sandra talbot

Comments:

We have just returned from 2 weeks and have had a lovely time!
Upon arrival.....long long ques at the Airport...we waited for over an hour for our luggage!...which is not the best after a 10hour plus flight! the airport staff do not have a hurry... read more

This place RULES! The staff are...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2008

Tour Operator:

Booked Independently

Submitted By:

Miss A Danton

Comments:

This place RULES! The staff are fantastic, the resort is beautiful and not too big ... once you get used to where everything is!!! Giovanni, Isai and the rest of the animation team are all fantastic and are committed to ensuring guests have a great... read more

I have just returned from sandos...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2008

Tour Operator:

Cosmos

Submitted By:

Mrs A DUDLEY

Comments:

I have just returned from sandos caracol after a weeks holiaday with my daughter. i was dubious about this hotel after havin read some of the negative reviews, it seems there was no need to worry at all. there was slight confusion over our room booking... read more

Our ultimate dream holiday ........

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Aug 2008

Tour Operator:

Booked Independently

Submitted By:

Mrs S Butler

Comments:

Our ultimate dream holiday ..... lived up to all our expectations and more! The whole complex is all-inclusive and has something for everybody. Seven restaurants incuding Mexican, Oriental, Mediteranean, Steak House, Italian Laguna and a 24hr snack... read more

My wife and I stayed at the...

Overall Rating:

8/10

Board Basis:

All Inclusive

Date of Holiday:

Jul 2008

Tour Operator:

Thomson

Submitted By:

Mr P Playle

Comments:

My wife and I stayed at the Sandos Caracol 1 week from July 13th 2008. Before we booked, we read a number of reviews on here. As I am sure most of us do now.

I do find it confusing when you get a number of reviews that say brilliant, and a... read more

The hotel staff were very...

Overall Rating:

5/10

Board Basis:

All Inclusive

Date of Holiday:

May 2008

Tour Operator:

First Choice

Submitted By:

Mrs A Hall

Comments:

The hotel staff were very friendly and helpful. The service was good until you got to the weekend and then the hotel was overrun with weekenders and then the staff couldn't cope with the extra guests so you couldn't get served at the bar and they... read more

6 of us were there for 10 days....

Overall Rating:

8/10

Board Basis:

All Inclusive

Date of Holiday:

Jan 2008

Tour Operator:

Booked Independentlyapple

Submitted By:

Mrs CA Dietz

Comments:

6 of us were there for 10 days. The entertainment was great, the food was plentiful. Our rooms were clean (beds a little hard). The staff was very friendly. We enjoyed ourselves. The only draw back was the beach. You really couldn't swim there. You... read more

This hotel was very good 4 star...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Mar 2008

Tour Operator:

First Choice

Submitted By:

Ms R.B Bura

Comments:

This hotel was very good 4 star I say.

Well there is so much to it i might aswell do it in small chunks.



STAFF:

They were really nice and helpfull.

We felt really welcome


... read more

There wasn’t much to not like...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Jul 2007

Tour Operator:

Thomson

Submitted By:

Mr Rj Robinson

Comments:

There wasn’t much to not like about this holiday if you are looking for total relaxation. Right from the start we were praising everything, the spacious flights, the warm welcoming staff, and tour rep.



We are very fussy... read more

Flights - My Travel airlines are...

Overall Rating:

8/10

Board Basis:

All Inclusive

Date of Holiday:

Oct 2007

Tour Operator:

MyTravel

Submitted By:

Mr G Hales

Comments:

Flights - My Travel airlines are Ok, although you do have to pay for drinks and headphones. Flights were on time both ways.



Cancun Airport - Long queues on entry to get passports stamped, and once clearing immigration watch out... read more

Stayed for 7 days in November -...

Overall Rating:

6/10

Board Basis:

All Inclusive

Date of Holiday:

Nov 2007

Tour Operator:

Conquest

Submitted By:

Mr P Markwick

Comments:

Stayed for 7 days in November - our first all inclusive. We were recommended by a travel agent who had supposedly been there before.



Overall OK but not a 5 star by any means. I would rate it a 3-4. Food was average and the... read more

Overall a great resort.
...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Jul 2007

Tour Operator:

Thomson

Submitted By:

Miss R.S Parry

Comments:

Overall a great resort.



When you get to Sandos Caracol the first thing you realise is how big the resort is!



The lobby is massive and has its own bar which sells a wide range of drinks, alcoholic and... read more

Would thoroughly recommend. The...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2007

Tour Operator:

MyTravel

Submitted By:

Mrs J Rose

Comments:

Would thoroughly recommend. The hotel is lovely. There is a bar everywhere you go, including reception.



The food was really nice. The hotel has many restaurants would recommend them all. Breakfast was lovely with a massive... read more

I went with my boyfriend and a...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

May 2007

Tour Operator:

First Choice

Submitted By:

Miss L Phillips

Comments:

I went with my boyfriend and a couple of friends to Mexico in May and apart from the company of our two friends (who we now no longer speak with) the holiday was fantastic. I was a bit bored with the 11 hr direct flight from Gatwick to Cancun and the... read more

The hotel staff were most...

Overall Rating:

7/10

Board Basis:

All Inclusive

Date of Holiday:

Aug 2007

Tour Operator:

Thomson

Submitted By:

Mr S. M. Davies

Comments:

The hotel staff were most helpful and friendly and the quality and variety of food was very good.



Sadly, the rocky beach was a disappointment and because of this I would not recommend the place.



We... read more