Our ultimate dream holiday ..... lived up to all our expectations and more! The whole complex is all-inclusive and has something for everybody. Seven restaurants incuding Mexican, Oriental, Mediteranean, Steak House, Italian Laguna and a 24hr snack bar. T... read more

My wife and I stayed at the Sandos Caracol 1 week from July 13th 2008. Before we booked, we read a number of reviews on here. As I am sure most of us do now.
I do find it confusing when you get a number of reviews that say brilliant, and a number th... read more

The hotel staff were very friendly and helpful. The service was good until you got to the weekend and then the hotel was overrun with weekenders and then the staff couldn't cope with the extra guests so you couldn't get served at the bar and they frequent... read more

This hotel was very good 4 star I say.
Well there is so much to it i might aswell do it in small chunks.

STAFF:
They were really nice and helpfull.
We felt really welcome

ROOMS:
Very nice and clean you hav... read more

6 of us were there for 10 days. The entertainment was great, the food was plentiful. Our rooms were clean (beds a little hard). The staff was very friendly. We enjoyed ourselves. The only draw back was the beach. You really couldn't swim there. You needed... read more

Stayed for 7 days in November - our first all inclusive. We were recommended by a travel agent who had supposedly been there before.

Overall OK but not a 5 star by any means. I would rate it a 3-4. Food was average and the specialty restauran... read more

Flights - My Travel airlines are Ok, although you do have to pay for drinks and headphones. Flights were on time both ways.

Cancun Airport - Long queues on entry to get passports stamped, and once clearing immigration watch out for the Timesh... read more

Would thoroughly recommend. The hotel is lovely. There is a bar everywhere you go, including reception.

The food was really nice. The hotel has many restaurants would recommend them all. Breakfast was lovely with a massive range of food. read more

The hotel staff were most helpful and friendly and the quality and variety of food was very good.

Sadly, the rocky beach was a disappointment and because of this I would not recommend the place.

We suffered frequent disruptions t... read more

Room was great, just so far away from everything on site. Food fantastic, no problems at all.

Beach very disappointing, as the water is so rocky it's impossible to even paddle. Pools were great but very annoying to find that the adult only p... read more

There wasn’t much to not like about this holiday if you are looking for total relaxation. Right from the start we were praising everything, the spacious flights, the warm welcoming staff, and tour rep.

We are very fussy eaters yet we always f... read more

Overall a great resort.

When you get to Sandos Caracol the first thing you realise is how big the resort is!

The lobby is massive and has its own bar which sells a wide range of drinks, alcoholic and non alcoholic. The rooms are ... read more

We have just reluctantly arrived home from the lovely resort of Sandos Caracol in Mexico.

Our flight was a early morning flight so we was rather happy to notice the queues were extremely quick in the airport. After a 10 hour flight we finall... read more

I and my boyfriend stayed at the Sandos Caracol Beach Resort & Spa for 14 nights from the 11th June 2007.

We are both in our early 20s and we really enjoyed our stay at Sandos Caracol. We went all inclusive which means that you get all local... read more

My husband and myself went to Playa Del Carmen last year on holiday we had an absolutely fantastic time, so as it was my 50th birthday this year we went again.

This was a no expense spared holiday, 4 star hotel, premium seats, deluxe room, ... read more