El Tukan Hotel

, Playa Del Carmen
2.5 star Map this hotel
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El Tukan Hotel reviews

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More Traveller reviews of El Tukan Hotel

Cozy Courtyard from maaya1
This was our 3rd time at the El Tukan. We first found this property 10 years ago, visited it again 5 years ago and again this year. This year was by far the most different, the city of Playa del Carmen has had tremdous growth but the El Tukan itself remains a charming, cozy hotel with one exception - it is now an all inclusive. We can not complain about the all inclusive package as we had an idea of what it would be like before we left. The inner courtyard is still beautiful and quiet. We knew the pool is small, but we like the... more
Management response from operaciones1

Thank you very much for your comments, and we really continue to improve our service and facilities, also your experience that you had really motivated to do so. Best Regards, and we hope that you come back again.

Not as Advertised with Signature Vacations from VacationNut
First we have traveled to Mexico 10 times, DR twice and Cuba twice. We have stayed in 5* AI hotels and 2* AI hotels and we like the smaller 2 1/2* - 3* hotels. We agree with the reviews that you can not beat the location on 5th. The grounds are very nice and well kept and our room was clean when we arrived and kept clean for our stay. The room can be greatly improved with a min fridge and bottled water (daily). The Signature listing for this hotel is not correct, as it states "Living Bar let's you catch up with old friends and... more
Nice Place from salongirl
We stayed in a two bedroom room (all-inclusive option). The layout of the room was sort of strange...it included a kitchen with just a sink and a stove which was sort of a useless room, but the rooms were very clean everyday. The grounds of the hotel are beautiful...lots of beautiful trees etc. The pool area is nice, and there was never a problem getting a chair by the pool (there is not a bar/restaurant right at the pool though). The beach is about a 5-10 minute walk from the hotel, but there is also a hotel shuttle you can take. The... more
Management response from operaciones1

Thank you very much for your comments, we are improving our variety of food in our restaurants, we really hope that you come back again. Best Regards,

Hotel from hell from Pixelwhiz
Service ** Room ** Hotel(ground) **** food * beachclub * First of all, we stayed at least 7 times at this hotel before, and never had any mayor problems. This year however makes up for al the previous years. After this years visit i can say we ain't coming back here any more!!! This is the first year they offer an all inclusive package, and so the first time we've booked it. They have a restaurant en two bars at the hotel, yet you have to get your drinks and food across the street in a dining... more
Management response from operaciones1

We really appreciate your coments, aslo we advice our guest that the bar for all inclusive was on the back of the hotel, it is not 2 blocks away, we had the Tulipanes Restaurante (speciallity restaurant) avaliable every day (no limit) the only request it is to make a reservation in advance (a la carte), also we have another restaurant La Cruz de mi Parroquia which is available for all inclusive guest no reservation required. For breakfast buffet was crowded 2 days, but we settled extra tables and chairs inside, also there were tables and chairs outside, our Food and Beverage manager was helping our customer if clients did not want to seat outside. We of course concern these comments and we do our best effort to keep our guest happy. We really hope that you come back again and give us the opportunity to change your point of you about our services. Best Regards

Decieving from rockeehorror
The hotel bar and restaurant are outdoors surrounded by trees. It is a nice jungle like vibe with a good bar. Didn't eat at the restaurant but it was nice and the food looked good. The rooms are small but very clean. Some of the staff was nice but most didn't seem friendly. The all inclusive meals were off premises down the block and the food was not very good. We only ate breakfast there and the staff wasn't very friendly either. I didn't mind because we intended on eating at different restaurants anyway. Our major problem was that our... more
Management response from operaciones1

About the cell phone was left on the balcony, which a public area, we made the security report and questioned some employees, but nobody saw it, this cell was taken by another guest and they were in the same building in the one you were in, your room was ground floor and this guest were on the second floor. But this guest return back the cell at the front desk two days later. We really hope that you do not have bad impression of our employees, and we made an investigation as soon as you reported. Best Regards,

Modest hotel & Excellent location from Latina_mon
I stayed 8 days at El Tukan Condotel and I spend a good time. The room was always clean and the food was excellent! It's a modest hotel but it was very comfortable and quiet . What I liked the most was the location, since the 5th Ave is the principal street for restaurants and stores and it's right close to the beach. About the things that they have to improve: 1. A phone line in the room is necessary. It 's unappropriate to take private phone calls in the reception since everybody can hear your conversations and the reception... more
Management response from operaciones1

We really appreciate your comments, and we really do our best to give a good service every day we really hope that you come back again. Best Regards,

You get what you pay for !!!!! from basildogpuppy
We have just returned from one of my favorite places, Playa del Carmen..and we have been many times and we love it down there. I want to state that we did have a good time and we are not putting this hotel down, but we did have some issues. To begin with this hotel is in a beautiful location, right on 5th Ave, and you walk into a very cute and accomidating entrance. The hotel court yard and pool are very cute. Although disappointment !1) Extremely small pool. We where escorted to our room, which comes to disappointment 2) Across a busy... more
Management response from operaciones1

Thank you very much indeed for your comments, and we are improving our menu at the restaurant keeping the same quality. We really hope that come back again Best Regards,

Disappointed in Mexico from willow52
Where do I start?? The hotel and grunds were very nice, the rooms were always clean and the grounds, and pool were kept clean. As far as the all inclusive part -- now that was something else!! When you think all inclusive -- that ususally includes your meals -- three a day, drinks, snacks , beach club and entertainment. We got the three meals in the buffet accross the street, the ala carte you had to book at 7:00 a.m. to use. Who is up at 7:00 a.m. on holidays, not many poeple. We managaed in two weeks to eat at the a la cartes --3 times.... more
Management response from operaciones1

We really appreciate your comments, and we really apologize for any inconvinience you had, with us, we of course are considering your value experience with us, Best Regards, We really hope that you come back again

Good time at the El Tukan from chelsea_vette
My freind and I spent four nights at the El Tukan in April 08 and enjoyed our stay. The biggest asset here is the location. The hotel is right on fifth Ave, which means you can easily walk to numerous restaurants, bars and shops. The hotel itself is older and basic but still charming. It is a 2 or 3 star, so don't expect luxury and you'll be fine. The all-inclusive buffet that is offered is basic. We ended up having breakfast at the hotel, and lunch and dinner at other restaurants. El Tukan guests get to use the Beach club which is... more
Management response from operaciones1

Thank you very much for your comments, We hope to see you again

Great Time/Great Food from patbel
My wife and I are in our early forties.We booked this trip with Go Travel in Montreal.We normally go south 2-3 times a year and have stayed at 5*resorts as well as 2*resorts.We always book all inclusive as we did here and I would rate the El Tukan a 3*. As far as all inclusives go this was very different for us.It's not a sun worshippers hotel but excellent for a couple who enjoy going out on the strip at night. Location:This is why you'd want to stay here.Directly on 5th ave minutes from martini bars,salsa... more
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El Tukan Hotel also called

  • el tukan condotel
  • el tukan condotel hotel
  • el tukan condotel suites beach club
  • Address: 5a Avenida Norte, Entre 14 Y 16 77710, Playa Del Carmen, Mexico

Traveller Ratings

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Overall
6 / 10
97 reviews
Brilliant
9
Good
27
Average
34
Poor
11
Awful
16
Room
6.5/10
Service
7/10
Value
7/10
Cleanliness
7.5/10
Location
9/10
Hotel AmenitiesHotel Description
  • Bar/lounge
  • Beach
  • Restaurant
  • Swimming Pool
Rooms: 133 — More Amenities
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