Club Las Velas Cancun Hotel

, Cancun
3.5 star
Blvd. Kukulcan Km 12.5, Lote 18 Fraccion 1-B, Zona Hotelera 77500, Cancun, Mexico
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Club Las Velas Cancun Hotel Reviews

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If you like Fawlty Towers, you'll love it!
6 / 10
Apr 2010, poppy44

We stayed here for our Honeymoon, pre booked the Honeymoon suite, when we arrived it was a tiny room with no balcony or view of the sea (all pre asked for!) and also right opposite the noisy lift that was in constant use. We complained,so they moved us to the other side of the Hotel in the Penthouse suite (ha ha ha!)The door fell off it's hinges after two days, good job it was my husband that opened it as he managed to hold it before it fell on top of him, we woke one morning to find ants all over the dressing table and all in my toiletries, by then i had had enough. We complained again but could not be moved as the hotel was now fully booked, so they mended the door killed the ants and then started to re paint the corridors(without any prior notice) so the paint fumes went on all night for the next two weeks. Food was ok, didn't stay in the Hotel in the evening as we went out for dinner most nights. Beach/sea was beautiful and the location is great. Staff, some freindly, some not!

  • Advice: If your on a budget then don't expect too much from this place.
  • Good For: Beach
  • Board Basis:All Inclusive
  • Tour Operator:Booked Independently
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well stayed there in 2000 and it was...
10 / 10
Aug 2008, R Clanachan

well stayed there in 2000 and it was fab fishing ,snorkling ,jetskis ,drink hot hot hot, and also got married there it was a very very good holiday.
id recomend to anyone and if migel is still there the fishing tour guy well what a nice bloke.................. thanks club las velas x
rob clanachan

  • Board Basis:All Inclusive
  • Tour Operator:Airtours
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Stayed for our honeymoon in 2000....
7 / 10
Aug 2008, Mr T W

Stayed for our honeymoon in 2000. Staff pleasant enough but local tour guide bit useless. Hotel was fairly good and the food and drink were good. Lots of UK trailer trash whom I normally go out of my way to avoid on holiday. Cancun was a fantastic place - won't go back to this hotel tho.

  • Board Basis:All Inclusive
  • Tour Operator:Virgin
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Most definately the worst hotel I...
1 / 10
May 2008, Mr C Brady

Most definately the worst hotel I have ever stayed in and most certainly the worst holiday. Food poisoning 3 days after arrival, 100 sunbeds for 500 guests resulting in squabbles around the pool. Property stolen from our room by chambermaid (Later returned). On the last day I was physically stopped from leaving the front gates to get our transfer coach by hotel security has we did not have an "Exit pass" from reception. AVOID THIS HOTEL AT ALL COSTS AS YOU WILL REGRET IT. Very dissappointing after an 11 hour flight from the UK.

  • Board Basis:All Inclusive
  • Tour Operator:First Choice
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I loved it here.I went for 2 weeks in...
10 / 10
May 2008, Miss D Hobson

I loved it here.I went for 2 weeks in 1999 and i loved it that much i cried all the way home when i had to come back.Defin a 10 out of 10 from me.I'm lookin at going back next yr with my little boy as when i went i swam with dolphins and would love for my little boy to do the same.The rooms were very nice and clean and the staff there were helpful and had a few choices of restaurants etc to choose from.

  • Board Basis:All Inclusive
  • Tour Operator:JMC Holidays
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We arrived at the hotel and it seemed...
7 / 10
Nov 2005, Mrs P Gibbs

We arrived at the hotel and it seemed very nice indeed. The staff could not do enough for you. The pool and the beach were out of this world. The pool had a swim up bar. The food didn’t seem brill nothing really for kids.
We had one day at the hotel and then was evacuated cause of hurricane Wilma. The staff were good in the shelter. I would go back to park royal again the room was very nice it is just the food i would worry bout having 2 children.

  • Board Basis:All Inclusive
  • Tour Operator:Airtours
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We were on 5th floor, no balcony,...
4 / 10
Oct 2005, Mr P Brunning

We were on 5th floor, no balcony, window only opened 6 inches also rattled all night in wind, noise from nearby road was constant, food nothing to write home about, entertainment, what entertainment! entertainment staff wanted to sell tickets to us for the night clubs, when we paid for all inclusive its not on, only bar that stayed open till midnight was lobby bar, would have been nice to sit outside.
Only plus point was right on the beach, but so are most of the hotels, final comment sadly would not go back if we were paid to.

  • Board Basis:All Inclusive
  • Tour Operator:Airtours
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Hotel AmenitiesHotel Description
  • Beach
  • Fitness Centre
  • Free Parking
  • Restaurant
  • Suites
  • Swimming Pool
Rooms: 291 More Amenities

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