Eden Andalou

the hotel itself was really nice, spotless and not over crowded. there were a few things which we wernt happy with. 1) you were not allowed to take your own food or drink in to the hotel and a 1.5 litre bottle of water was about £2.50- £3.00. 2) there never appeared to be many staff about, so you always had to wait, and when you did see them not all, but most of them were not friendly. I dont know whether this was due to a language barrier, but it was a common occurance through out our stay. 3) the hotel is situated about 12km away from... more

We booked a last minute holiday and this seemed to best fit the bill. Unfortunately, we thought wrong - the hotel itself was undeniably well fitted and rooms pleasant and clean but this is where the positives end. The hotel was at least 9km out of town and an infrequent shuttle bus (which has to be pre-booked!) was far from ideal. If you want to go to town for dinner or the night market, you will HAVE to get a taxi and it will cost you around £10 every time even with haggling! It would have been much better for us to have... more

We stayed for 4 nights B&B: - Very attractive and modern hotel, it actually looks like the photos on their website except for the Atlas Mountains back drop - that is fake lol. - We had lunch in the hotel twice - very reasonably priced and good quality food. About £6 for a club sandwich and chips. -Swimming pools are lovely and big. -Free shuttle bus to the town centre and back - you HAVE to book this each time, we simply block booked it for every evening at 8.00pm but made our own way back I think the last bus back is... more

Marrakech is an exciting and exhausting place to visit. That's why we were happy we had chosen this high quality hotel in a quiet location 9 km outside of town where we could relax and unwind by the pool or by the fireplace and enjoy the view of the Atlas Mountains. And getting into town was no problem with the free shuttle bus. Service was great and the staff were friendly. All the rooms are junior suites -- starting at 40 m2. The decoration is stylish with a lot of traditional Moroccan elements like rugs and tiles.

I have just read a couple of very negative reviews, which I feel are unfair to the senior management and to the facilities provided by this beautiful hotel. For the most part the staff were friendly and helpful, although not up to 5 star standard. We, too, had problems with money exchange at reception, but only once and with one member of staff. We found the shuttle bus a boon and the driver always came into the hotel to check for passengers and did not depart until after the due time. The plus points were lovely rooms with excellent... more

The hotel was 9-10 km out of Marrakesh...an inconvenience to start with. The hotel and resort itself was made well but shame about the service. The restaurant food was sub standard, service was amateurish, maids used and swapped towels (used with make up) to renew bathrooms, room service was slow. If you do not speak French or arabic, this place becomes a nightmare. If they continue their service as they do, they will surely close down soon. Not recommended, There are far better hotels closer to marrakesh,

On the face of it this is a beautiful hotel, with good pool facilities and spacious,clean bedrooms, however a hotel is only as good as its staff and certainly in a hotel which purports to be a five star hotel, it is the staff that make the difference. Unfortuately i had several unpleasant experiences with the reception staff in this hotel who were basically very dishonest. I was told that i could not get an outside line from my bedroom and was told i would need to call from reception i was then asked for an extortionate amount for a... more

The good: - This is a very nice hotel, the rooms are lovely and the staff are very helpful and friendly. We did however book a room with two double beds and ended up with a room with two single beds pushed together. - Pools were nice and quiet. The bad: - Location is awful. You are a 20 minute bumpy ride into the centre, and though the shuttle bus is free from the hotel, there is no air conditioning on it. The shuttle bus runs 4 times a day to the centre and it can get very crowded. Due to poor location , we felt we were... more

Nice Hotel I had a good week, the restaurant has nothing to say , welcome staff, green pool, except that the location is far , but I think it's a good destination for families, good continuation

Ok on the plus side: Absolutely beautiful bedrooms with lounge (3 setees, which i believe convert to beds for families) great bathroom and seperate toilet. Superb swimming pools, with comfy cabinas if you want a siesta in the shade. Their spa is great both me and my husband had some lovely treatments. Now the minus: It is about 15 minute journey to the main square, yes they have a free bus service every couple of hours, which is handy. Most nights the last pick up is 9.30 pm, however last night it had changed to 11.30 pm<br... more