Reviews of El Dorado Royale & Spa Hotel, Playa Del Carmen, Mexico

Wonderful Place

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2008

Tour Operator:

Other - Please Specify

Submitted By:

B16DRW

Comments:

When we arrived after a 10 hour flight from England into a wonderful lobby/reception area. We were offered Champagne and eventually arrived at the front desk. We were asked for our details and these were checked on the system. We had booked an Ocean View room. We were told that they had an offer at the moment on a Casita room available for an additional $1400. We thought about this whilst the person was checking the computer. He then was informed by another member of staff that there were none available and that they had a Front Ocean View room available at an additional $850. Please bear in mind my opening line, we were very tired and all we wanted was some sleep. So we accepted the room. We were not offered site of the room we had booked at all. Ok, so the room had a front view of the ocean and was closer to the beach which was very nice. This did however bug me during the first week of our stay and I complained about the way this was done to the staff on several occasions, hard selling to people who are tired is unfair in my opinion. We were in room 4021 which was on the top floor of block 40. Directly behind us was a night club that was open until 0200hrs!!!!! Needless to say we were getting little sleep. So, we asked about moving further away. We were told that they had not had any other complaints about that room which was a lie! I found out later asking around. We eventually moved to an Ocean View room which was the room we had in fact booked! Room 4321 in block 43. This was perfectly adequate (apart from a rather nasty smell in the bathroom which they did try to reslove without success) and we could still see the ocean with a nice grassed area with swim ups and the main pool which I thought was a far more interesting view. And of course it was very quiet. We had a discount for the days left from the previous room which was more than acceptable. So BEWARE, make sure you stick to your guns and have the room you chose in the first place and upgrade later if you so wish. Don't accept block 40 else you will not sleep!!!
Another word of warning! Watch out for the notes pushed under the door from the Concierge. They offer various gifts for attending what they tell you is a 90 minute chat at the "Exotic". You are given the impression that this is securing rooms such as the Casita's or the Presidential Suites for future use with huge discounts. We didn't actually get sucked in but we were asked on several occasions to attend. We found out that this is "Time Share"!!!! One couple who we spoke to who had been "sucked in" spent 3 hours being grilled about this and were asked to commit to £29,000!!!!
Ok, enough of the moaning. The place is fantastic, the restaurants and food were wonderful. The service is exceptional throughout the complex. Adults only is also wonderful, we love kids to bits but it’s so nice to have the place so quiet apart from the club of course.
We also had to us the medical facility which was first class. The people that looked after my wife were excellent and very caring. She eventually had to go into Cancun to the hospital where she was treated by excellent staff and in no time at all we were back at the hotel $950 less but well worth it. Thank god we have insurance. We had several calls from the staff asking how my wife was which we thought was very nice indeed.
Watch out for the golf cars, they use these all over the resort as it’s so large. However, some of them are driven quite quickly, have no lights or horns/bells and so creep up on you at night. But they are so useful to get around the place. Take advantage of them to look around the resort.
The beach is lovely although rocky in places. They have also created sea defences consisting of large black sand bags which stretch along most of the beach. They didn’t affect our enjoyment of the sea at all as within them, nearest to the beach they created a sort of lagoon where you could enjoy the sea without the waves.
The wildlife is also good. We saw a Pelicans, Osprey, bats and the resident Iguana called “Tonita” although we think there were more than one looking at the holes under the pathways!

A Fantastic Hotel!! If you want...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

May 2008

Tour Operator:

Thomas Cook

Submitted By:

Mrs L Walton

Comments:

A Fantastic Hotel!! If you want to be pampered from the minute you enter the resort this is the place to go. As soon as you enter the lobby you are welcomed with a glass of champagne (always on ice and included in the all inclusive). Having never been to an all inclusive we were pleasantly suprised. All food is prepared and cooked especially for you no buffets.



We went in a basic junior suite which was a spacious room fully equiped. The air conditioning worked a treat and kept the room lovely and fresh. The jacuzzi in the room was great and we found ourselves wishing that we had one at home. Our male maid kept our spotlessly clean and nothing was too much trouble.



All staff treated us with respect and nothing was too much trouble. Palm trees gardens and fountains souround you wherever you are the site is also adequately lighted at night.



This truly is an all inclusive a la carte hotel and the only things that we needed to spend money on were the spa treatments and trips. As the hotel included 2 free trips per week this also did not come to a lot.



The beach was great, fish swimming around your feet and waiters bringing you drinks to your sun bed. There was entertainment day and night although this was not intrusive if that is not your cup of tea. We went for 2 weeks and plan to go back next year.



However we did encounter major problems with Thomas Cook before and after our holiday and would not entertain travelling with this company again!!

We would not recommend this...

Overall Rating:

6/10

Board Basis:

All Inclusive

Date of Holiday:

Feb 2008

Tour Operator:

First Choice

Submitted By:

Miss J Riddy

Comments:

We would not recommend this hotel as there were concerns over security. The maid constantly left the balcony door open after cleaning and we had a souvenir item we had purchased go missing from the room. We reported this to security but there was nothing they could do.



The hotel was clean and the staff were friendly and helpful. The food choice was limited towards the end of the holiday though.

Our first time to Mexico, had a...

Overall Rating:

8/10

Board Basis:

All Inclusive

Date of Holiday:

Feb 2008

Tour Operator:

First Choice

Submitted By:

Mrs J Morgan

Comments:

Our first time to Mexico, had a great time the El Dorado Royal was the best hotel we have stayed in. The service is a little slow some times but always with a smile the food very good there are also priemum drinks in the bars even the swim up bars. The only down side with the hotel is the waiting for a dinner slot if you are not in a casita room and cannot book and the saving of sun beds at 5 am by 8am they have all gone so they need more sunbeds. The down side of the holiday and the rating of 8 is for the flights which we took with first choice priemum paying £568 extra and My husbands tray table was broken and he had to try to hold a tray and eat with 1 hand and all drinks on my table on the flight home the headphone were not working nor the call button both of wich were important as had the seat belt sign on for 2 hours. But had a great time when we got there and the hotel staff are great. Booking again next year as only time husbands realy relaxed.

Okay, here’s a little insight...

Overall Rating:

8/10

Board Basis:

All Inclusive

Date of Holiday:

Dec 2007

Tour Operator:

Thomas Cook

Submitted By:

Mr M O''Shea

Comments:

Okay, here’s a little insight into our experience at El Dorado Royale Casitas and getting there with Thomas Cook.



Anyway, firstly a little about our choices :



- We are a married, early 30s, European couple….

- Spent 2 weeks in a Swim up Casita between 30th Dec 2007 and 13th January

- Travelled from London Gatwick to Cancun coach with Thomas Cook

- Limo transfers with Lomas travel



Thomas cook

We had the Thomas cook lounge access at Gatwick, which was a waste of 100 pounds as you are given access to the cheaper/shabbier of the two Serviss Air lounges and for some stupid reason they allow kids in. Now I love the little bast…darlings, but God created executive lounges for the primary reason of avoiding them! Complimentary chloroform or at least Sellotape would have come in very useful here, but security checks meant a ban on liquids over 100ml and we would have needed a lot more than that….We didn’t last long before scrapping the idea and heading out for some shopping.....



There was very little difference between Thomas Cook cattle and Premium cattle classes, all equally cramped, all with the complementary screaming new born in each cabin, leg room was a problem for anyone over 5.6”, but we’re both short so were fine....



Cancun airport was fine even with 2 large 350 passenger UK flights and 5 US flights landing within the same hour, luggage took a while but hey it always does and I made the mistake of not putting my wife in the queue for customs which you have to go through after you collect luggage whilst I waited for the luggage. 2 hours later we were through...On the bright side, all the local airport staff were friendly, the airport very new and clean and the only idiots were some lippy Mancunians looking to pick a fight with security....hmmmm.



Can't comment on the Thomas cook rep as we didn't see him/her at any time (our choice) - this was the first package holiday we had done in 7 years and are fairly independent doing prior research and then booking locally.



Lomas Travel (Part owners of El Dorado)



Had a hot and cold experience with Lomas Travel. I can't fault their pre-sales both online and by phone, they were prompt and very friendly. The same was true of the dedicated rep based in the foyer of the hotel who we booked the Dolphin Experience with (Do the ROYAL TOUR EXPERIENCE - it is stunning! and book an early showing say 09:00am, we had a group of 4 people where as the same tour at midday was 14 peoplel!).



The let down was the airport transfer.



The limo transfer was arranged prior at a cost of 150USD as the thought of a 12 hour flight coupled with a 20 hotel drop off no doubt sat next to newborn triplets didn’t tickle my ivories. Anyhow the drivers with relevant placards wait outside the main terminal building and needless to say there are quite a few..... for future reference the guys from Lomas are dressed in turquoise (rather than blue) shirts and a white tie but they are better hidden than French traffic police with those radar guns waiting for the English heading down to Le Mans. The only difference is that the Gendarme jump out of the bushes and snap you with your trousers down, but at least making themselves known, where as Lomas Travel are obviously far better trained: exquisitely covert and have the art of hiding behind columns down to a tee...30 minutes of phoning the main office and watching the Thomas cook coaches steadily depart, the guy shows and pleads ignorance stating that he had been there all the time- “Where were you?” he asked, “Hmmm, well please forgive me Senior for wasting your time, my wife and I actually saw you hours ago, but wanted to play a game of hide and seek as we had so little fun on the flight and then….would you believe it, just as we were about to come over to you, I was distracted by those long lines of beautiful airport trolleys which I just had to go and count and take photos with … individually-such joy!”.



Anyway we were led to the long limo - suitcases in tow, 150 gets you a car but not a porter or assistance….it also doesn’t get you any water or soft drinks, we queried the driver, but he smiled and mentioned that of course there were no drinks, what a silly question to ask as I hid my head in shame! – The wine glasses were lovely to look at though, so who am I to grumble! 20 minutes later we were at the hotel…Best 150 dollars spent! Next time I have 150 bucks to suitably invest, I think I’ll buy some pink fluffy dice with Swarovski encrusted crystals to hang on my car dashboard…..



Check in

Okay this is where it gets good. We were met by a concierge as we stepped out of the car and taken by a Golf Cart to the independent Casita reception along with a Canadian couple. All sorted within 10 mins, 500USD card authorisation for spa and other charges like internet (which goes at 8USD per 30 mins, no wifi and only shared PCs). Porter brought the luggage direct to the room promptly and with a smile. I can not emphasise how friendly and helpful all the staff were with or without tipping.



Bars and alcohol



All the liquor is readily available and recognised brands, available 24 hours a day at all bars, but not room service.



Martini bar is horrendous, unless you like large sports screens or the smell of an Alcoholics Anonymous gathering treated to a “drink all you can” session at Hooters…It really did stink of people who were on the verge of alcohol poisoning…If you want to chill out and feel like you are in Mexico, try the bar at Jo-Jo’s which at least is open air and more relaxed…..



I have to say the free local sparkling wine really is not palatable – so don’t get your hopes up to it being even close to a Cremant or a Cava, because it’s not. I am in no way a wine connoisseur and we’re not ones to waste a bottle especially when it’s free, but the complementary bottle in the room remained unopened as we checked out… Still we continuously heard from the Americans that loved this “champagne”, so perhaps it was just my taste buds suffering from jetlag and food poisoning and Ebola all at once. …We picked up a few bottles of bubbly at Duty Free, chilled it for the day and took it to the restaurants….They do, however, have Moet for 250-300usd and Cristal for close to grand….Bargain! If you are the type who like to uses 50s as a replacement for toilet roll – makes London restaurants look simply cheap! As for the wine list, excl. the house wines, the cheapest red/white was 40USD with the average around 70USD. About average prices for a standard bottle in a good restaurant.



Restaurants and Food



Firstly those in Casitas, go to your concierge and pre-book your tables for a decent time…



All the restaurants were great (except Fuentes which was about as Mexican as the Queen is Jamaican), but this all comes down to the dish you choose for the day – luck of the draw really. Yes there is a dress code, thank god! For some reason people do behave themselves when they are dressed well and this made for some nice dinners in a pleasant atmosphere. Kampai and D’Italia are great for those having problems adjusting to the heat with solid air-conditioning which would make Frosty feel at home….For normal people, I would advise jumpers (sweaters)/long sleeve shirts for the gents and cardigans/pashminas for the ladies along with a request to be seated away from the A/C vents.



Do the candle light beach dinner! And ask the concierge if you want something special…We arranged for some Mariachi to come down from Cancun for the hour and they were outstanding…best 300USD spent to keep the lady happy…



Weddings

The hotel really made a huge effort to make the weddings extra special and have multiple locations for the ceremony and enough bars and areas to host a separate banquet. To those of you who got married (there must have been 10 couples): Congratulations, the brides were all beautiful and the grooms were very lucky. I hope the other guests didn’t disturb your magic day – It is just that some people didn’t realise you were getting married and felt that you were just a party to gatecrash and make as much noise as possible when around you….don’t you feel sorry for them, how were they to know - It was confusing for them, I mean the white dress, brides maids, crying mothers – this could have been a Star Wars convention or anything…



Ok so here’s the run down:



5* resort with 5* service with 4* food let down by SOME 2* clientele. Take the hint (and for once I’m not talking about my fellow Englishmen abroad - my memorable foreign policy friends from across the pond and your northern neighbours), I know you’re only there for a short time (it seems that most of the noisy groups were only there for between 3-5 days, but they were always promptly replaced by another group), but do you have to drink all day – I know it’s free (a novelty and you have to get your moneys worth!) and the bars opens from 10:00 and you have proven from the first daythat you can drink non stop from 10.00 am til 2.00am, but spare a thought for the couple on honeymoon or aching for some quiet time at this romantic resort ....



Disclaimer: We met some stunning people from all over the globe including Americans, Dutch, Canadians, Russians….. Luckily there were always a select group who represented their country with distinction!

This place is unlike any other...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Dec 2007

Tour Operator:

yahoo

Submitted By:

Mr Mike Reid

Comments:

This place is unlike any other resort! I have been to many all inclusives with my fiancee and I would have to say we rate this #1.



I proposed to her there and plan to wed there as well! This resort is breathtaking and very romantic.

Absolutely wonderful, the...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Feb 2007

Tour Operator:

Airtours

Submitted By:

Mrs P O

Comments:

Absolutely wonderful, the perfect place to totally relax and be pampered. Must go for a Casita Suite though as all the extras really make a difference.



Room sensational, would recommend a top floor casita as no one can see in and you get a good view of the sea from your balcony and jacuzzi. We had room service for breakfast on our balcony every morning, it was always on time and delivered with a smile.



The restaurants were all excellent and we had no trouble getting bookings, it helped as we were in a casita suite and also tended to eat before 8.00 pm, from 8.00pm people seemed to be competing for a booking.



Make sure you utilise the spa treatments, we had a couple of fantastic early morning massages in the sky cabins. You are right over the beach and have a lovely sea breeze blowing across you.



The Palapa beds on the beach were great to veg out on all day, drinks, newspapers and food are all bought to you if you so desire. Swim up pool bars also great. Try the Health bar just outside the casita area. Fantastic smoothies.



The martini bar was our favourite spot for a drink before and after dinner. Lovely setting, friendly, efficient staff and great selection of cocktails and other drinks.



This is a really romantic getaway, if you choose to you can totally revel in each others company without any un-requested interruptions.



The jewellery boutique has some fantastic pieces that are very tempting and much cheaper than in the UK



We have been to 5 star hotels in several other Caribbean countries but not on a par with this excellent resort. We would highly recommend this resort for a perfect, romantic, get away from it all luxury break.

This resort is fantastic. You...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Sep 2007

Tour Operator:

Conquest Vacations

Submitted By:

stairguy

Comments:

This resort is fantastic. You must stay in a "Casita" if you like the royal treatment. Even try the "swim-out casita" for added convenience and direct access to the lazy river and on to the swim-up bar.



Food is top notch and the 24 hour room service is great. They are constantly adding new sections, bars, and spas. This was our 2nd time and we can't imagine going anywhere else.



The only reason we rate this hotel 9/10 is the beach area is not the best in all areas of the hotel.

Went to El Dorado for my...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

May 2007

Tour Operator:

First Choice

Submitted By:

lmb84

Comments:

Went to El Dorado for my honeymoon, fretted so much over where to go and this hotel met and went above and beyond my expectations.



We arrived to be helped off the bus by the staff they got our luggage for us gave us a glass of champagne and an iced towel to help us cool down they we were whisked away in a golf cart to the casita section which was lovely and on the way there given a guided tour round the whole of the complex showing us where the bars and restaurants were.



Once greeted we were shown around our room shown how to use everything the room was fantastic it was huge!



We had our own personal concierge who booked you reservations for the restaurants not all of the restaurants require reservations!



Also there was a section in the concierge area where you can get DVD’s and books to use during your stay.



Ok so back to our room the bathroom was a very good size had double sinks a shower in the bath also a door that led outside to a private shower no one could see you in there it was set into a stone wall and was fab showering under the stars at night.



Our bed was huge and we had a pillow menu to choose from! Also we had a new towel art everyday which the maid did. The TV was huge we had a coffee machine to the Jacuzzi was filled when we arrived also we had a bottle of champagne ready iced in a bucket with wine glasses sitting by it .



The mini bar was fab had beers water and soft drinks and was refilled every day!



Our patio was fab we had a table and chairs and a hammock also we had our own double bed out there too our pool was just across the way which you share with only a few other casitas.



The beach was lovely and clean they brought you newspapers cold towels and drinks on the beach.



The restaurants were fab never had a bad meal had room service a few times excellent every time.



To be honest I could not fault this holiday and this resort and first choice were excellent we upgraded to star class which was worth it for such a long flight we had priority check in and boarding champagne on take off a three course meal snacks and ice cream during the movies fab and fab! Would advise this for everyone!

We reluctantly returned to the...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Aug 2007

Tour Operator:

Thomas Cook

Submitted By:

Mrs M Buckley Brown

Comments:

We reluctantly returned to the UK last week after a wonderful 14 day holiday at the El Dorado Royale, it seemed far longer. Thank you all the staff who pampered us during our stay especially during the 2 days of Hurricane Dean! What an experience!



The food was excellent and the a la carte service second to none. Well Done! It was so good that we have booked to go back in April to celebrate my 60th birthday. The only problem was some of the weather but the EDR staff could have no influence on that!



Thank You and see you next year.

Margaret and Gordon, UK

What a lovely place. My wife and...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Mar 2007

Tour Operator:

First Choice

Submitted By:

BarryMichaelson

Comments:

What a lovely place. My wife and I first came to Mexico 2 years ago when we stayed at the Moon Palace resort.



We loved it that much we decided to come back this year after opting for Cyprus last year, which was a huge mistake on our behalf.



This time we chose to stay at the El Dorado Royale resort and I have to say we were very pleased we did so. The complex was absolutely wonderful.



The swimming pools were brilliant, the food and bars were also top notch (recommend the Italian). We enjoyed our stay every bit as much as we did 2 years ago in the Moon Palace.



We chose one of the junior suites with Jacuzzi and sea view which was wonderful. The room was quite spacious and the beds were extra comfy.



The air conditioning worked very well and ensured that we had no uncomfortably hot nights. The hammock ... I just loved to lay on that on an evening with a cold beer.



In all the resort was a great place to be, lots of activities and some lovely little boutiques that my wife just couldn’t keep away from. We spent a lot of our time in the martini bar which provided a nice relaxing atmosphere.



The beach was nice, great to chill out on in the hot sun. The Health and fitness facilities were also great; we made use of these frequently.



Our only regret about this holiday is that we only went for 1 week. We wished we had gone for longer but there’s always next year.



This holiday was thoroughly enjoyable and we would definitely go back without a doubt.

The facilities are very clean,...

Overall Rating:

5/10

Board Basis:

All Inclusive

Date of Holiday:

Mar 2007

Tour Operator:

Funjet

Submitted By:

Mrs D Kraemer

Comments:

The facilities are very clean, the liquor top shelf, the bar staff very friendly and accommodating but.......the beach is horrible. If you like to swim or go into the water you will not be happy here. Very rocky.



All meals are sit down and take from 1-3 hours to get through. Service is extremely slow. When you arrive you must meet with your concierge and schedule your dinners for the week. Most of the week will already be full if you choose to eat at 8:00.



More than likely you will not be able to get into your restaurant of choice and will need to settle with what is left. There is no place to snack while enjoying the beach and you cannot order "take out." If you choose to eat it must be sit down!



I like to avoid a schedule when on vacation. If you do not elect to stay in the Casita's, you must avoid a huge portion of the beach reserved only for those occupants. I will not ever go back!

We went to Mexico for the first...

Overall Rating:

10/10

Board Basis:

All Inclusive

Date of Holiday:

Dec 2004

Tour Operator:

MyTravel

Submitted By:

Mrs J Masdling

Comments:

We went to Mexico for the first time in December 04 and stayed at the El Dorado Royale. Both my husband and I are relatively well traveled and never tend to visit a place more than once (the world is a big place and we want to see as much of it as possible). However, for this resort we have made an exception and have just booked to go back in April 2007. We loved it!



The staff were all very friendly and helpful. Our room was a standard junior suite (although we have booked Ocean Front for our next trip) and was great. Our maid was fantastic, always left great towel models, and I fell in love with the turtle she made on our second day, so I kept it all holiday.



The food was superb, particularly in the Japanese and Italian restaurants.



The only downside was being sucked in to a free gift! If offered, don't attend - it is a group of people trying to sell time share and they keep you there for nearly 3 hours. Fortunately, my hubby is a 6ft 3inch giant, so when he said no, they didn't push us too much. At least this time, we know not to go.



We had several spa treatments, and even did the relaxing room massage, which is great. They come to your room, light candles, massage you and then fill the Jacuzzi with scented oils in the water and leave you to it.



We had no problems in reserving the restaurants, we were able to book everyone we wanted for the evenings.



Everything is designed for two and we can't wait to go back and laze around the pools. It's certainly a place, where the toughest choices of the day are which pool to laze around and what to eat! Just the way it should be on a relaxing break.

This is a fantastic hotel - we...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Jun 2006

Tour Operator:

First Choice

Submitted By:

Mrs C A Spinks

Comments:

This is a fantastic hotel - we loved it here and will be going back as soon as we can.



There was a lot of American's there (no problem with that) they were nice people and most of them only stayed for one week - there was quite a few weddings within the two weeks we were there..( I would choose this place if I was getting married again)



Rooms - We had a jacuzzi room Room (No. 816) and it was lovely- we looked over one of the main swimming pools and La Isla resturant. The room was kept very clean - Air con worked well didnt need to have it on so much as I normally do a there is one of tho's fans over the bed whiched worked very well.



Pool area's - There was two main pools one that was very quite and one that had a few activities going on through the day - but both were lovely with swim up bars. There were other pools which you could go in all had swim up bars - these were near the Casita - again all lovely.



Sea - when we first saw the sea with those very large sand bags in them I thought how ugly they look and couldn’t something be done to make them look more attractive - but I had to say once the sun was out and you were sitting on the beautiful beach with crystal clear waters and a lovely cool breeze, you just didn’t take any notice of them. apparently these have been put there since the Hurricane and will be taken away a some point.



Bar's - The pool bars were all very good and we always got what we asked for (Congac and diet coke. Ummm lovely) or a cocktail sometimes which again was lovely.



Main bar ( near Jo Jo's)- Again no complaints. All the stuff were lovely and nothing was too much trouble.



Martini Bar (in reception) The guy behind the bar there was a bit miserable - but once we said about it he was ok - Please try a Chocolate Martini lovely jumble - I also had a brandy Alexander - that was very good too. Oh! And a B52 - yummy - it is cold in there though - which I liked but few people found it too cold?



There was s health bar which open during the day (Near the Casitas) for smoothies and health drinks - you could get lunch there too.



Restaurants - You have to book these by the concierge (sits by your hotel block in a little open hut each day. We had no trouble booking any of the restaurants but apparently sometimes there is. My only gripe here was that we were not told about the theme nights.



Jo Jo's (Caribbean) - We had lunch there and dinner and we enjoyed the food very much (Try the coconut ice cream) the service very good.



Italian - we only went to this restaurant once (supposed to go on the last night but couldn’t make it) but I would of booked this more if I had know how god the food was in there.



Cocotel - Again the food was lovely - don’t think it is open for lunch - but you can have breakfast in there



Ia Isla - This seems to be the main restaurant.



Breakfast This had all fresh fruit, cheeses, meats yoghurts etc -lots of different breads to toast - You got a choice of cooked breakfast that was waiter service - lovely

Lunch - very Nice

Dinner - Very Nice



Fondue - we only booked this restaurant once and were glad we did as it was a different experience for us - there are about 8 different cheese fondues to have with varied meat and fish and to follow the choice was white or dark chocolate fondue or fruit compote



Japanese - This was lovely too we went there twice and both times we had a lovely meal.



Mexican - this was out least favorite - The food was ok but the waiter was very miserable. Maybe just an off day!



As a whole the resort was lovely and all the reviews that o read where they said the food was not varied and other negative reports well! All I can say is that - they must of had a bad experience or they are extremely fussy and believe me though I am fussy too and I though it was wonderful.



Tipping - no need to tip - (but it always helps) anyway, we did as we felt the service was that good the tip was well deserved.

We went to this hotel for our...

Overall Rating:

9/10

Board Basis:

All Inclusive

Date of Holiday:

Aug 2004

Tour Operator:

Thomas Cook

Submitted By:

Mrs N Thomas

Comments:

We went to this hotel for our honeymoon in August 2004. This hotel to me was everything and more than i expected. The hotel desk staff could not have been more welcoming and friendly, they carried our bags to our room which was a honeymoon suite which was out of this world.



All of the staff even room service staff were so welcoming and friendly which you certainly do not get in the nice hotels in the UK!



I can say that the only thing we did not like was the reservations for the restaurant, you have to reserve a restaurant every night and you can only book for 3 days at a time which was quite frustrating, but apart from that we cannot grumble whatsoever about this hotel. This is a five star hotel and deserves the rating.



I hope that anyone else visiting this hotel enjoys it as much as we did.