Casa Millie-mai

As the owner of the property, I sincerely apologise for a less than perfect holiday. The guests arrived and the villa was in perfect condition. Unfortunately, during their stay, the pump supplying water to the whole of the urbanisation broke and was unable to be repaired for four days. This affected the whole site, not just one particular property and every effort was made to restore the supply. However, the matter was in the hands of the water authorities. The villa is situated in rural Spain and unfortunately, unlike England, repairs are not instantaneous. With regard to the electricity, the problem was caused by a surge in power which blew the main fuses into the house. The electricity supplier was immediately contacted and an urgent service request was raised but again, unlike mainland England, in rural Spain, fixes are not immediate and may take days or even weeks. As an interim fix, a neighbour provided electricity direct from their property which provided the villa with limited power. Obviously the situation was not entirely satisfactory and the guests were offered a fifty per cent refund on the cost of their holiday. Unfortunately, they deemed a one hundred per cent refund the only acceptable recourse and despite negotiations, we were unable to come to a satisfactory conclusion. It is easy to write derogatory comments and indeed I understand the frustrations and anger caused by situations beyond my control. However, every effort was made to rectify the situation as quickly as possible. Again, I sincerely apologise for the situation that occurred during what should have been a perfect holiday. This was a one off incident and as can be seen by other reviews has never happened before.