Cavalieri Hotel

4 readers found this review helpful

We were booked into this hotel with First Choice (Thomson holiday) from 17th May for 2 weeks for our honeymoon. After seeing the reviews on here regarding the hotel overbooking and claiming to have flooded rooms and therefore moving their guests to other hotels i was concerned that this would happen to us; I rang FIrst Choice who aparently contacted Thomson and the hotel and confirmed this wouldn't happen to us. When we arrived at 11:30pm we were informed that this hotel had overbooked and we were being moved not just to a different hotel but a different resort as well (The Waterfront at Silema) you couldn't get 2 more different resorts! VERY POOR SHOW Thomson!!
We were moved back to this hotel for the second week and we were very very disappointed in the terrible customer service we recieved! We had to sit in the hotel reception for 5 hours waiting for our room to be cleaned before we were allowed into our room, we were unable to go out during this time as the luggage room was full and our suitcases were left in reception ..... very secure i think not! We were originally told our room would be ready at 12:30pm and after asking several times if it was and at 3:15pm finally fed up of being fobbed off by the exceptionally rude reception staff some one in the party moved by Thomson asked for the manager.
Miracously when he arrived our rooms were ready! he spoke to us like we were idiots for disturbing him and that unfortunately the mix up the week before (the overbooking) was a rarity (in his words) and that these things happen! My husband was extremely unhappy with his and his reception staff's attitude and expalined how he felt they had ruined our honeymoon! He offered us a half board upgrade which i turned down as we had not come on holiday to eat in the hotel everynight but accepted 1 meal from him.
Breakfast was absolutely fine lots of choice and the waiting staff are fabulous particulary Natalie who works in the upstairs bar what a lovely sweet girl. The evening was absolute dog food for want of a better expression and i'm happy i declined half board, school dinners eat your heart out.
We decided at the begining of the week that we wanted a late check out as we didn't fly till midnight and was told by the reception from hell a couple of times that we would have to check availability on the morning of check out, lo and behold that morning we couldn't get a room and had to check out at 11am. People who had come from the other hotel who had booked the late check out with Thomson were also told they had to check out at 11am despite paying for it!
This hotel is only interested in corporate business this is evident as the reason they "overbooked" by 70 rooms (we were told) was they had the Maltese Fashion week booked in and the week we did actually get to stay there, there were 2 conferences taking place.
British guests are dealt with as 2nd class guests and unless you're booked in half board and they are guarenteed your bar business they don't give a toss about you!
On a good note the service staff (chamber maids, bar staff, restaurant staff and pool staff) are fabulous! polite, kind and know good customer service. Reception and Management wouldn't know good customer service if it whacked them in the face with a brick, they could learn ALOT from the service staff.
It's close to Paceville and some fab restaurants (The Avenue and Parpett to name 2)
On a final note if you decide to stay here then please be prepared for this to happen to you as i know for a fact this isn't and wont be a one off; thanks to the Cavalieri we have been put off one of our favourite holiday destinations for a long time. Thanks for ruining our Honeymoon Hotel Cavalieri and Thomson!

Resently returned from or holiday in Malta, the hotel staff were excellent in every way. The sea veiw room was nice and the maid Antonia was very good at he roll. For adults the hotel is good, but there is little for the children other than a small pool which is shared by all guests. Getting a sea veiw room was nice but at night the hotel had further funtions one of which went on till 3am, but most finished by midnight. The meals were very nice and presented well at the buffet and the staff were on hand if you needed a glass of wine. On arrival we were told that due to the hotel being fully booked we were to be accomodated in a room for one night and moved to our room the next day, they did the move and it went well.
On the whole I think this is a very good three star hotel, but not four. We went with Chevron, they were good.