Harthill Hall Holiday Cottages

All our cottages are inspected weekly for any faults and spring cleaned between each let to the highest standard . Our staff are available 24 hours a day 7 days a week should guests have any queries. All our advertising is updated on a regular basis. We have many many guests who return time after time because their stay has been so enjoyable and relaxing. Had we been aware at the time this guest was unhappy we would have done our utmost to address the situation.

We are very proud of our cottages and their unique interiors and are extremely disappointed this guest did not realise that the "scout hut" is a Victorian Summer House renovated to its former glory. Any rules and regulations are there for the guests safety which we are obligated to have visable. Our staff are available 24 hours a day 7 days a week and are always kind, courteuos and helpful whatever the time of day. Due to a minority of guests misuse of the jacuzzis we have had to make a notice of the cost of replacement lids as a deterrant to over enthusiatic and careless users.

We advertise on Late rooms quite clearly that it is for a room only. The cost of the property on our website is £1000+ therefore we are at a loss to understand how this customer thought he would have access to the whole property for the price he paid. He did remove the screens clearly marked private to access the other parts of the building and was politely asked not to. He was not charged for the two nights he did not stay with us even though we would normally take an administration fee for cancelled bookings. We have staff available 24 hours a day 7 days a week should guests have any problems. We pride ourselves on our good customer relations and the service we provide and have many many guests who return time and time again.