Hotel Xlendi

, Xlendi
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The tall building is Hotel, lift takes you straight to waters edge takes you under the road . Lift to waterside and Hotel entrence straight there. you can see the splendid tall hotel Xlendi
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Hotel Xlendi reviews

Read 26 additional reviews of Hotel Xlendi
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More Traveller reviews of Hotel Xlendi

Beware, Disaster Area from Travs
We took a one week promotional holiday on the 26th May 2007 at The Serena Beach Club and Hotel, Xlendi,on the Island of Gozo, on paper it appeared to be paradise. How wrong can you be? On arrival at Serena Beach Club we were directed to the reception by another guest. When we eventually found it we were shocked at the disgusting and filthy condition it was in. We found a note that said “Staff in Dining Room on the top floor”. We retraced our steps, found the dining room, but there was no sign of a member of staff, other than... more
Management response from hotelxlendi

Kindly would like to bring into your attention that New Management of Hotel Resort & Spa is in action. Should there be anything the new Management can do, kindly do hesitate to contact us. Thanks & Regards New Management

We Love It! from dagwood444
We exchanged a week at Serena in 2005 to celebrate our 25th wedding anniversary. We had such a great time that at check-out Joe and I negotiated a twenty year time share which we agreed to use every other year for two weeks. We just returned yesterday from our first two week stay. We were picked up at the airport and transported to the ferry, and on to Gozo, and driven to Serena. The same for the return. All I had to do was email Joe my arrival and departure dates and times. SInce our visit in 2005, Joe has increased the size... more
Management response from hotelxlendi

Kindly would like to bring into your attention that New Management of Hotel Resort & Spa is in action. Should there be anything the new Management can do, kindly do hesitate to contact us. Thanks & Regards New Management

Avoid the serena - anything but serene! from templemad
Everything the other bad reviews say is true - Joe Vella is a rip off merchant. What he describes as charges to you on arrival differ from what was confirmed on the phone before and again from what is charged on checkout! I had tried to get fax or email [ie written] advance confirmation of costs - this proved fruitless - I now see why! He does make it up as he goes and seems to charge according to mood, which it appears seems to be ill disposed to the tourists in general (and russians in particular - don't get him on that subject unless... more
Management response from hotelxlendi

Kindly would like to bring into your attention that New Management of Hotel Resort & Spa is in action. The old management is now changed. Shoul there be aything the new Management can do, kindly do hesitate to contact us. Thanks & Regards New Management

hated the serena beach club from itellthetruth
We as a family went to the Serena Beach Hotel a couple of years ago, and yes we did get ripped off by Joe Vella. Yes we did give him our credit card for payment for our room, (although we had already paid Interval International for it) for food we did not want and for a "free upgrade" which he charged us for. Only when we got back to the UK and received our credit card bill we found he had swindled us out of a good couple of hundred pounds, (he talks to you in British pound and charges you mtl pounds, cleaver ye) and do you... more
Management response from hotelxlendi

Kindly would like to bring into your attention that New Management of Hotel Resort & Spa is in action. The old management is now changed. Shoul there be aything the new Management can do, kindly do hesitate to contact us. Thanks & Regards New Management

Stay away! from Letthetruthbeknown
My friend and I booked our holiday to this hotel at the last minute and unfortunately I did not check trip advisor until after the booking had been made. I wish I had! On reading the poor reviews we were very dubious about our forthcoming holiday at this hotel. On arriving on the island of Gozo we found a taxi to take us to the hotel. As soon as I told the taxi driver the name of the hotel we wanted to go to his face fell and he spent the entire journey warning me of the dodgy owner and how he would try and rip us off! Previous... more
Management response from hotelxlendi

Kindly would like to bring into your attention that New Management of Hotel Resort & Spa is in action. The old management is now changed. Shoul there be aything the new Management can do, kindly do hesitate to contact us. Thanks & Regards New Management

So disappointing from Lucyjazzylegs
It is difficult to know where to start with this Hotel as we were so disappointed. When we arrived 100 LM (equivalent of £170) was demanded from us to cover electricity and maid service ! maid service turned out to be a huge joke all the 'service' we had in the week were towels changed and the sheets on one bed were changed not the other. We were told 2 stories about the charge - one that the government had increased electricity prices by 83% and wages and the other that it was Interval Internationals fault as there were only 700 members... more
Management response from hotelxlendi

Kindly would like to bring into your attention that New Management of Hotel Resort & Spa is in action. The old management is now changed. Shoul there be aything the new Management can do, kindly do hesitate to contact us. Thanks & Regards New Management

Added extras from alisa111
Having seen other reviews, we'd decided to deal only in cash and had expected to need to fork out about 45 LM on checking in (On top of already paying for the accommodation and the Interval exchange/booking fees which ran into hundreds of pounds). So when we arrived, it was a bit shocking to be asked to hand over 130LM - nearly three times as much. This was broken down (from memory) as 48LM utility fee, 42LM (6LM a day) maid service, 30LM for parking on hotel property and 10LM for use of the TV (refundable). We decided to park in the street,... more
Management response from hotelxlendi

Kindly would like to bring into your attention that New Management of Hotel Resort & Spa is in action. The old management is now changed. Shoul there be aything the new Management can do, kindly do hesitate to contact us. Thanks & Regards New Management

The added costs at the Serena from A TripAdvisor Member
On reading all the reviews about The Serena Beach Club Hotel we would like to share our experience with visitors to The Serena, we had already read some reviews before we traveled but not before we had booked the hotel, we had decided only to take cash with us because we had read that the owner will ask for your credit card and you end up paying more for your holiday, when we arrived we had our invoice and the correct amount of money together (separate from our holiday money) only to be told off Mr Vella that he had not received our deposit... more
Management response from hotelxlendi

Kindly would like to bring into your attention that New Management of Hotel Resort & Spa is in action. The old management is now changed. Shoul there be aything the new Management can do, kindly do hesitate to contact us. Thanks & Regards New Management

WARNING, CHARMING, FRIENDLY, 2 FACED JOE (owner) will rip you off. from peterdbrook
After travelling for 18 hours and arriving very tired at 7am sunday morning we were greeted by Joe who was very welcoming. We are Timeshare owners with a lovely timeshare in Tenerife we have had 18 years. We were given room 205 with a promise to upgrade to 'The Honeymoon Suite' at midday when it became vacant, free of charge! because of a better view. (The new extension at the front completely blocks the view from the lower floors). The Honeymoon Suite never materialised but we did move up a floor to give us a view. We were also... more
Management response from hotelxlendi

Kindly would like to bring into your attention that New Management of Hotel Resort & Spa is in action. The old management is now changed. Shoul there be aything the new Management can do, kindly do hesitate to contact us. Thanks & Regards New Management

Serenity at the Serena from A TripAdvisor Member
Having read a mixed report on the Serena Hotel Beach Club on this site I was more than worried when Interval International arranged for me to treat my wife to this hotel in February. The reports of damp rooms, especially about Joe the manager responding negatively to complaints and his overcharging to upgrade to sea-view rooms worried me. So what happened?First I was so impressed by Joe's quick email response to arrange travel from Malta airport via two taxis and ferry to his hotel. There was our name on cards waiting on our arrival even... more
Management response from hotelxlendi

Kindly would like to bring into your attention that New Management of Hotel Resort & Spa is in action. The old management is now changed. Shoul there be aything the new Management can do, kindly do hesitate to contact us. Thanks & Regards New Management

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Hotel Xlendi also called

  • serena beach club
  • Address: St. Simon Street Xlendi Bay, Xlendi, Malta

Traveller Ratings

Write a review
Overall
4 / 10
48 reviews
Brilliant
3
Good
9
Average
2
Poor
5
Awful
29
Room
6/10
Service
5.5/10
Value
5/10
Cleanliness
6/10
Location
8/10
Hotel AmenitiesHotel Description
  • Fitness Centre
  • Restaurant
  • Swimming Pool
  • Wheelchair Access
Rooms: 58 — More Amenities
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Malta International (MLA) 17.9 miles
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