The Capstone Hotel & Restaurant

Thank you for your review. Your comments are much appreciated and we hope to welcome you back one day to The Capstone.

Thank you for your review. We enjoy what we do and when we read reviews like these - it makes it all worthwhile!

Thank you for your review. We try to be "green" wherever we can - and it is always good when our guests can see our efforts and appreciate where we are trying to get to. You point out many of our services and we aim to add more to these as time goes by.

Thank you for your review, it is a shame you did not enjoy your meal at the restaurant. As you say you were recommended the restaurant by someone who obviously enjoyed their meal. In circumstances such as these, it is always best to let the restaurant know what was actually wrong with the meal at the time. We have several dishes on our menu which are served warm/cold this includes oysters, warm scallops, warm tiger prawns, warm chicken salad etc. and that could be the reason the guest's plate was not hot. The choice of crockery, decor etc is all very subjective, some people love the fact that we serve our meals on original Dudson crockery and not on plain white plates, like everyone else, and that our cutlery is from a design that dates back over 50 years and is a Viners classic. It is good to know that you found the decor appealing with the "super modern fixtures and fittings ". You will also note from a previous review, that they did not like the decor at all! It is so difficult to get it right for everyone. All we can do is do our best, and that we will continue to do.

Thank you so much for your review, I am so pleased that you managed to see the overall picture and enjoy your stay with us. Your comments go a long way to help our team to keep delivering the cleanliness that our guests expect. I am glad that you enjoyed the breakfast, we would rather offer a smaller breakfast menu and freshly cook that well. We hope to see you again in lovely Ilfracombe!

Thank you so much for your review. We have never had any complaints about the beds in our hotel - we feel that one bad bed review is one too many ,and we have already instigated a new mattress for the room. As far as the seagulls are concerned, Ilfracombe is a sea side resort, and the gull's are just a part of sea side life. Love them or loathe them, there is very little one can do about them! Many, many of our guests tell us that they like the policy on room servicing, we have absolutley no issues with servicing guests rooms, all we need is a nod and the key passed to us when a guest is leaving for the day. ALL the carpets in the guest rooms are brand new. The guests breakfast was cooked fresh to order. We have choices of Porridge with or without banana and honey, cereals, full or light breakfasts, Smoothies, Orange juices as well as breakfast sandwiches. We have a full Cafe Bar menu also available which includes paninis, further sandwich options, salads etc. many of the items are included in the b&b rate. We were notified at 23.30 on Sunday night, after the guests meal, that the guests (previosuly working) window lock was now broken. This was the last night of their stay and at that hour there were not many options open to us. They had not mentioned anything prior to this about any concerns. We managed the issue in the best way we could at that time of night. The guest thanked us for sorting it out, but still wanted to move rooms. We had no spare rooms available and therefore were not able to accomadate their request. We are pleased that the guests enjoyed their meal at the restaurant downstairs. The meal was cooked and delivered by the same chef team that delivers our freshly cooked breakfasts.

Thanks for your reviews guys. We always like to get feedback so that we may better our services for our guests. If we are made aware of things like bulbs that need replacing in rooms, we are more than happy to replace these, and any other issues. We would have been more than happy to even offer another room. I am afraid that as far as mirrors go, well these do have to be in a position where all guests can use them - I think you can appreciate that. We offer full tea and filter coffee making facilities in the guest lounge and are more than happy to provide in room facilities if that is a guests preference. We clearly state in our welcome pack that rooms are only serviced if a guest requests this, a lot of guests like this option as it gives them complete privacy. I think your girlfriend asked for your breakfast even though you were still in your room, we asked if she wanted the ticket held until you were ready but she said no, and the breakfast must have gone cold. Roberts breakfasts are cooked to order, as mentioned by other reviews. I am very surprised at the ratings, we are seconds away from the Harbour, a rating of two does seem a little unfair - however, we try hard to offer a good hotel for our guests to enjoy, we have dvd libraries, book libraries, a cafe, a restaurant and clean rooms with good facilities. A five star hotel, we are not, but we are a comfortable base in the heart of Ilfracombe.

Thank your for your review. It is always a pleasure when people pay us such compliments. We worked very hard to get the ground floor looking cool, contemprorary and comforatable and it is great when people can see that. Our location really is great and makes it very easy for our guests to sample the delights of Ilfracombe. Thankyou so much for your recognition of our locally sourced produce, it really does make a difference. We look forward to seeing you again - soon!

Thank you, Thank you, Thank you! You ladies were the most incredible guests, fun, friendly and such a pleasure to welcome into our hotel. I am sure that when we are fully renovated we will be able to offer you some special deals. After all it's all about making people smile - and I am so pleased that we helped you to achieve that - you ladies always put a smile on our faces. Thanks!

:) that is so kind - it is always a privilege to make those special moments memorable - and I am glad that we were able to do so. Our locally sourced produce does seem to be going down a treat so am glad that you had the opportunity to try something a bit different. We look forward to seeing you again and again - who knows we may even be able to make your anniversary a special one every year! Thanks!