Atlantis The Palm

Last weekend we bought a deal at Atlantis for DHS 1,074 which includes a one night stay and free access to Aquaventure.
We arrived at 12pm. We were told the check-in time is 2pm and that somebody would call you earlier to give us the key to the room. At 3:45pm I had to go to the Reception because no-one bothered to call.
They apologized and gave us the key to the room. I go to check my room and guess what, there were people in it. They gave me the wrong room. They apologized and gave me the right room, but my luggage went to the old room. Half an hour and many phone calls later, the bill boy arrives and asks me for my luggage because he was told I'm checking out. Another half an hour and I get the right luggage and another apology from a manager who basically extended my checkout the following day till 5 pm (he didn't do me a favor since it was 5pm anyway).
The room was comfortable and big and the resort was fine overall, but the Aquaventure water park was pretty small and not too many options.
I rate this hotel as a four star it's overpriced. I personally won't go there again. The service is substandard.

1 reader found this review helpful

This was nice experience and much better as we had expected. I had stayed there for a week with my family and kids on our Dubai Holidays. The overall tour was fabulous and everything was fine including pickup to departure. We were met at the airport and transferred by comfortable Audi.
We've stayed in the deluxe rooms and it was well furnished. The room had two queen beds, and the bathrooms are by most standards massive. Some also have a nice balcony, and some rooms in the East Tower have great overhead views of the main aquarium, especially at night. The hotel staffs are very friendly and curtious. The food was good especially Chinese was amazing.
The main attraction of Atlantis The Pam is their water park. We all love it and lot of things to do and see there. In one sentence, the hotel is nice with plenty of do and sees. I had booked this hotel through http://www.southalltravel.co.uk/newoffer/uae/atlantis.aspx

1 reader found this review helpful

Visited Atlantis with hubby and 2 kids under 7...the htel and grounds are amazing and definitely worth a visit...however....the waterpark was filthy. Guests of hotel are alowed free entry into the waterpark. There were bits of food floating in the water at Splashers, the section for kiddies. Guests were allowed to take fod and drink almost into the water, the lifeguards/personnel were completely disinterested as to what the guests did. The rubber rings used for the rides were being hogged by many of the guests, many of which were being placed on the sunbeds until needed, preventing those of us who wanted to use them to do so. When I questioned a member of staff about this he said "they are probably keeping it to use later..!", at which point my reply was, "so what should I do now?" and he replied.."wait til one becomes available..!" Absolutely disgraceful.....!
The hotel is miles from everywhere, so you have to pay to go into the city...depending on the length of stay this in itself can become extremely expensive.
I would recommend Jumeirah Beach Hotel instead...the hospitality and luxury is outstanding...and also has a water park free for staying guests. The waterpark is smaller than Atlantis but imamculately clean, the lifeguards are very professional and also very stringent when it comes to the rules...no food anywhere near the pools, except the pool bar...no balls games in the kiddie sections...definitely a must if you are looking for a family holiday with added luxury!

2 readers found this review helpful

Holidayed here for 10 nights mid May. We read a variety of views largely about expense but you are on holiday right? You couldnt fault the hotel, cleanliness is always a biggie for me and I had no complaints. We had a Deluxe Standard room and our view was from the back to the lagoon and the sea to the left. Straight below us was water that housed the amazing collection of sea life. I have never seen a hotel that has wall to wall fish tanks and it is definitely a crowd puller.
Beer in this hotel was £9.00 a pint (May 2010). Also, we ran out of milk and ordered some which was £12.00 with the reasoning that it was expensive to import however, supermarkets sold it for UK prices. It was a shame the hotel felt the need to rip off guests in that respect but that truly is my only niggle.
We were half board and you can actually eat in most of the Restaurants within the grounds. Equally we ate out at the Mall of the Emirates and the Dubai Mall and those meals were amazing. Go see the ski facilities in the Mall of the Emirates, seeing is believing.
The water park (free to guests) is really great fun. Just plonk your bottom in a rubber ring and float around for an hour. Lovely.
It was 104 degrees as we left and we spent most of our time on the beach. Its the warmest water I have ever swam in albeit its a man made lagoon and so salty that you just float. You need to swim often as it is so hot.
It is cheap to get around in Taxi's and they also have intermittent shuttle buses to the numerous malls around. The Concierge always very helpful.
The food choices were very good mostly buffet. As half board we could eat in most of the Restaurants. Food was varied but tasty.
Definitely worth a visit.