Quality Suites Excellior Nice

We came here on a girls trip looking forward to a great relaxing weekend in Nice. We were bitterly disappointed right from the outset. The hotel gave us the wrong price for the airport transfer (although we had rung them twice to confirm this) and we ended up paying nearly three times the price of a taxi. This could have been sorted very easily by an apology and perhaps an upgrade to a better suite. Instead, we received abuse and headaches from nearly all of the staff and especially, the Manager.
Our first room had no towels and a broken shower. Our second room (after one of the staff finally arranged for us to have an upgrade) smelt of fish, had no towels, no pillows, no cutlery, no glasses and the curtain fell off the wall.
We spent at least 2 hours of our weekend talking about our difficulties iwth the hotel. The manager failed to call us although we had left clear messages asking him to. When we finally spoke with him he called us ridiculous and laughed at our suggestions for an upgrade. Quite literally the worst customer service I have ever experienced... it is little wonder that his staff were so appalling.
Despite being told (twice) that we had prepaid all costs, we then had to pay tax. While we have no issue with this, the receptionist yelled and swore at us when we questioned whether this had already been paid.
The "secure" storage facility did not lock.
Our advice is: STAY AWAY!