Chalet Fleur des Alpes

8 readers found this review helpful

I have recently returned from a Snowboard/ Ski holiday in Meribel. The holiday was booked via IGLU Ski and organised Skiworld. The trip started off well and things seemed to be well organised. We arrived at the Chalet and the staff seemed competent and friendly. However, I started to feel that maybe things weren't that well organised when I entered the area we were to stay in for the next week. As we entered our corridor there was a mouse/rat trap in the corridor, I then saw another trap in my room, next to the bin, full of poison, I am only glad that I did not have any young children with me who could have quite easily picked up the red poison and put it in their mouths.

The ski locker room had an entry code we put all our kit in this room and proceeded to shut it. However, the 'lock' failed in its main purpose and did not work at all, we tried a number of different methods but it would not lock. In the end we locked some of the kit together using a board lock in order to make it safer. We informed the staff at the chalet and they said they had told 'maintenance' but no one came out and this lock remained broken for the entire duration of stay. A lack of locks seemed to be running theme in the Chalet as none of the rooms on our floor locked. We had one key for the main door but this was totally reliant on the other people in the corridor locking the main door which rarely happened.

The rooms were supposed to be cleaned everyday (this was stated on the welcome card - 'We will clean your chalet daily including making your beds, emptying the bins and replenishing toilet roll. The only exception will be on our day off') this failed to happen in any way and did not happen on ANY day. The shared bathroom and toilet that was shared by approximately 9 guests and Skiworld Chalet staff (we saw four different people from this room) was often left in a very poor state. We also had to ask for the toliet roll to be replenished. I also requested a broken light to be fixed in my room on the first day we arrived, this also never got fixed in the week.
We were enjoying the area so we tried not to let these things frustrate our holiday, however the final straw came on Wednesday when we started to smell sewage when entering the corridor and when opened windows in the rooms the smell seemed to be worse. One guy in our party is a very experienced plumber. He went out the back and it soon became very apparent what the problem was. The Cesspit had become full and 'foul' water was overflowing and running under the childrens swings in the garden. What this water contained was totally disgusting. Again the chalet staff informed 'maintainence' but they failed to show. With an incidence this serious I would have thought they should have come out immeadiately and addressed this problem but this situation continued and the smell got worse over the week. Again, thank god no children used the swings as the resulting infections that can come from 'foul water' are serious and can cause horrendous infections.
I have been on quite a few snowboard holidays and this was the first time we had used Skiworld and will probably be the last. The only area that redeemed the holiday was the 3 valleys and because Skiworld had no influence over this part of the holiday that was probably for the best. I have come back to England and many of friends have asked about the trip as they are all keen to go Skiing/ boarding next year however I have had to tell them truth about my experience with your company and needless to say they are pretty appauled.
Needless to say I am in the process of complaining, in the meantime...DON'T GO to this chalet!!