Pollentia Club Resort

4 star
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Recent traveller reviews — view all

Average Rating

7.5  / 10
(16 reviews)

Ratings summary

Brilliant
5
Good
6
Average
2
Poor
3
Awful
0

Rating by feature

Room: 8/10
Service: 8.5/10
Value: 8/10
Cleanliness: 8.5/10
Location: 8/10

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Traveller reviews

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brilliant holiday

"just got back from a really fantastic holiday.hotel is a loveley place.staff are really nice and helpfull,cant do enough for you.everywhere is spotless.such a choice of food.we went half board but upgraded to all inclusive.great entertainment at night.will definetley go again.rooms are really nice,and gardens fantastic.on the whole a good holiday. janet and tony hancock west midlands"

  • Holiday details: Jun 2010, All Inclusive, booked with Thomas Cook
by jannie
10 / 10

4 readers found this review helpful. Did you? Yes

Loved it here

"The location is great - on a lovely bay, just 5 minutes bus ride from Alcudia and less than 10 minutes from Puerta Pollensa. It took just 40 minutes in a taxi from Palma Airport as well. The setting of the hotel is beautiful - a nature reserve to the back, mountains in the distance and beautiful, well-manicured gardens.

Staff at reception dealt with everything we asked of them in an efficient and helpful way. There is also a hobby club with a lady who has extensive knowledge of the island and its offerings.

Our room was on the ground floor in the village area. It was large, light, modern, clean and comfortable. We had 2 single beds pushed together and a sofa bed for our son. There was a fridge and a television which had BBC and satellite channels. Patio doors opened onto a large terrace area with table, chairs, lounger and access to the gardens. The bathroom was large and modern with bath and overbath shower. The room also had air conditioning.

The food was good - buffet style with good choice every evening, but after 2 weeks it got a bit samey (wouldn't anything though!). The outdoor terrace at the restaurant was especially lovely.

The pool area was very nice (there is an outdoor and indoor pool), they had a great children's playground and lots of kids club activities (our son didn't go there though).

We hired a car from the hotel for 5 days - very reasonable rate - and explored the island. It takes just 40 minutes to get to Palma and the NW coast and mountains are just on your doorstep. It takes about 1.5 hours to get to the caves of Drach.

Each evening there was a mini-disco, and following that entertainment of some kind. It was not up to West End standards, but was fun and we thoroughly enjoyed it. 5 evenings a week the in-house team stage a show of some type - Moulin Rouge, Saturday Night Fever and Grease were some we saw; then 2 nights a week external acts come in - we saw amazing African acrobats, an Elvis tribute band and a Riverdance style show.

We loved this hotel - everything about it made for a great holiday - the rooms, the location, the pool, the entertainment and the staff were all great. We would thoroughly recommend it and would definitely go back.
"

by Joysey
8 / 10

3 readers found this review helpful. Did you? Yes

We'll be back!

"I'd been here with my daughter 7 years ago and we had stayed in the Maris, but this time my husband and I upgraded to the Village, and asked for a room away from the road.

The room was superb, and it overlooked the nature reserve so was quiet. The gardens and pools are beautiful, but at night the noises from the frogs, crickets etc is quite loud if you've got a room facing a pond. We had booked B & B, but on the first night we were too tired to venture far so we ate at the hotel, and didn't look back! We ate there every night after! The food was good, mallorcan home style cooking, loads of choice, as much as you like, excellent value for money, without having to trapse around trying to find somewhere that might just do a decent meal, as is so often the case. The breakfasts were equally good. The staff were very friendly and helpful, and the whole place was spotlessly clean. We hire a car, but buses run regularly from outside the hotel, and we could even have got the public bus from the airport, so we will probably do that next time. Oh yes, there will be a next time! (probably not when the schools are out though, I would have thought it could get a bit too busy peak season).
"

by annierose
10 / 10

1 reader found this review helpful. Did you? Yes

Lovely hotel, to find fault seems...

"Lovely hotel, to find fault seems really picky to be honest. We were there end Aug - 2nd Sept when it was quietening down so sun loungers were in plenty supply although there was still the odd towel left out at 6am to reserve a place (Brits unfortunately).

Food was wonderful. Our teen gained 7 lbs and our 3 year old ate almost her body weight in food :-) she also adored the Mini Disco every evening, so much so we had to buy the CD of songs.

The room was probably the weakest element, in need of a cosmetic tidy up and the beds weren't very comfy. As we were close to the pool, reception and the entertainment area it could get noisy. Thankfully our kids were so tired every evening they never noticed and slept soundly. The nearest beach was nothing to write home about, you had to get a short bus ride to find the best resort beach but as the pool was so fantastic we never bothered. Loads to do both in the hotel and on excursions. We visited 2 waterparks both of which were organised and run exceptionally well.

An all round fantastic family holiday. Pretty sure we'll be going back as so many people we spoke to had already done.
"

by M Moody
9 / 10

8 readers found this review helpful. Did you? Yes

Just returned from our week long half...

"Just returned from our week long half board holiday. The food was good, breakfast was better than dinner. I think you would be sick of the food if you stayed for 2 weeks. Vegetarians would also struggle. The whole place was clean. pools were nice and warm. The usual early morning up if you wanted sun beds. This needs attention as some beds were reserved and then never used all day. The hotel is a long way from the town. 11euros in a taxi, car hire would be a good idea. The prices of drinks in the resort was very high 4.70 euros for 2 soft drinks. The worst thing was the enertainment not what you would expect for his class of hotel. We also felt that the Spansh visitors were treat better than the English. I would go again and book car for whole of stay and go all inclusive."

by J Proud
8 / 10

4 readers found this review helpful. Did you? Yes

Best Holiday Ever

"Just got home from Hotel Club Pollentia. Had the most amazing week! Our flight times were a bit rubbish due to the fact that we booked last minute, but it also meant it was cheaper, so we weren't too bothered.

A coach took us from the airport to the hotel, where we were greeted by friendly staff, despite it being around 5am! They then took us in a golf buggy to our rooms which were clean and fitted with much-needed air con that cooled us down immediately.

The food at the hotel was lovely, with a huge range of breads, pastries, cooked food, cold meats and cheeses for breakfast and then for dinner there was pastas, every meat you can imagine, vegi choices, paella, and some delicious desserts and ice creams. Also, at the poolside bar there were some delicious snacks or meals available. Definitely reccommend the 'snack' of a burger and chips which was yum! The majority of the waiters were all extremely friendly and joked with us teenagers.

The main pool was huge and lovely and clean, and they allowed all kinds of lilos and balls in the pool which was great for the children and teenagers. Lilos were available at the shop by the pool and were relatively cheap. The staff also organised all kinds of activities throughout the day such as table tennis tournaments and silly games and competitions for kids and adults.

There was a mini disco every night which the little kids all loved, and then a show every night at 9.30 which were actually really good considering. We saw mamma mia, grease, moulin rouge, the disney show etc etc.

There was a great bar which served some lovely cocktails and all kinds of other drinks. There was also a nightclub downstairs where the staff hung out once the shows were finished which allowed us to mingle with them and make friends.

The hotel was only separated from the beach by one road, though it was an extremely dangerous road throughout the day and not safe for children to cross alone. Though the beach was quite shingly, once out in the sea it became very sandly and the water was like a warm bath! Also, just a short bus ride took you to the most gorgeous white sand beaches and some cute little shops and cafes.

Overall we had a great week and would definitely recommend for children and teenagers though perhaps not those looking for loads of nightlife. Would definitely want to go back there next year!
"

by blondiee_8
8 / 10

1 reader found this review helpful. Did you? Yes

Not a good start!

"I have to write before I give you my comments on this hotel that the club Pollenca Resort is made up of 2 hotels, Maris and Village, I read some reports on Maris before we booked this resort and was not impressed but the Village seemed nice so we booked this. Our booking conformation came through with accommodation Village on it and we were happy.

Upon arrival to the hotel we were taken to our room in a buggy and immediately as we arrived at our room I knew there had been a mistake, the room was supposed to have a terrace and it was just a porch, the room was dark and dingy and smelled strongly of damp, the toilet was leaking which was dangerous as the bathroom floor was wet and smelled of urine. I sat in tears wondering what had happened and I noticed on the glass door it said Maris! how could this be. We went to reception who were unhelpful and told us we had to sort it out with our tour operator the next day. 2 days later we were moved to the Village side of the resort which was worlds apart, modern, clean light rooms with large terraces. We finally had the holiday we paid for.

The food was ok but did not cater for children and only had stemmed wine/water glasses which my 2 year old found very difficult. The hotel also does not have any baby changing facilities which means you have to change your baby on a sun lounger or go back to your room which is not ideal.

The location of the resort is not ideal if you have small children and want to go to the beach as the beach opposite is very small and on a busy main road. would I go back? probably not.
"

by francklinfamily
4 / 10

2 readers found this review helpful. Did you? Yes

OK getaway, but not a true 4 Star

"Overall impression of 6 days was OK/Good, would classify it as a 3 star rather than 4.

We travelled as a mixed group of 5 (mid-20s). We stayed in the Maris Hotel.

On arrival the reception staff were very friendly and welcoming. We were promptly taken to our hotel rooms (which were actually more like an apartment setting only one storey high blocks A-G were linked by a long terrace either facing inside the resort or with seaview, which also faced the main road!) We were shuttled to our room by golf caddy. Our three friends were pretty much sorted, but unforunately our room smelt very damp and mouldy (due to mouldy curtains and humid rooms). With no trouble at all we were changed to another room nearby which was a little better. We stayed in the block which faced the sea. Although we had lovely sea views, we also had the noise of the main road running from Alcudia to Pollensa, which separated the resort from the beach.

The room on the whole was OK, all the usual appliances were there. Expecting it to be a true 4 Star we were annoyed to find there was no kettle (you had to hire this via an outside company for 25 Euros) and you had to hire the safe in the room too (for 12 Euros). So although they list appliances/services, they are not always inclusive of price!

The resort backs onto a Nature reserve so we weren't suprised to find lots of flies about! and being bitten a few times too!

The beach is literally only across the road, but its a fairly busy road! Very shallow waters, about 50-100cm for at least 50 metres! so perfect for Windsurfing and paddling. On the down side, the beach is very shingly. A 5 minute drive up towards Pollensa brings you to a very sandy beach, so we drove up.

Food was good. There was always a choice of meats, veggies (hot and cold salads), and puddings. As with all things, the food got better towards the end of our stay. The resort has two restaurants and we were free to choose which we attended for Breakfast and Dinner. The larger of the two was always bustling and a little hectic (felt like more choice of foods, but queues were quite long for the grill etc) so we opted for the smaller of the two restaurants which was less busy. Waitor/Waitress service was hit and miss at times, some were very attentive, whilst others ignored you!

There are lots of facilities within the resort. Bike hire for a simple bike for about 12 Euros a day. Tennis, Badmington, Squash courts that you book the day before at reception. There is also a Windsurfing school, plus diving and a Beauty Farm. Our friends tried the massages and they come highly recommended.

On the whole Good, yes, lots of outdoor facilties etc and easy access to resort, but be warned, although its a 4 Star, we would have placed it as a safe 3. If you are used to 4 Stars in Asia-Pacific etc, this won't come near.
"

by EquityKent
6 / 10

1 reader found this review helpful. Did you? Yes

Beautiful, clean, friendly. Food was...

"Beautiful, clean, friendly. Food was buffet style and very tasty. Crowded around the pool, get up early if you want a sunbed, otherwise plenty of room on the grass. Rooms clean, well airconditioned. Only real downside is the road outside and the lack of buses to the resort in the evening, you have to pay for a taxi. Great watersports facilities, clean but small beach, good activities but brace yourselves for the kids club in the evening, they have a fantastic time but you may be pulling your hair out by the end of the week when you find yourself singing along to the songs too. I would definately go back and focus on a watersports holiday."

by E Garner
9 / 10

1 reader found this review helpful. Did you? Yes

Relaxing week

"We have just returned from a week at the club polentia resort and wantd to tell you what we found. We have had a lovely week and while I agree with some of the comments made I feel some are a little unfair.

The resort is absolutely beautiful, set in gardens full of palm trees. This makes for a relaxing haven to spend your days. The weather was fantastic too which helped. We stayed in the maris hotel part which was nice. The villas and larger rooms in the village resort part looked fantstic and if i returned i might be tempted to stay there. The resort is massive and as it is only 2 storey it goes on forever. We were taken to our accommodation on a golf buggy! On arrival the reception staff were lovely, spoke very good english and although we had missed dinner, organised us some food. Our room although small was immaculately clean with comfy beds and ample storage. The bathroom was clean and had a very good shower. It also has a good hairdryer which we didnt know about. The room was more than enough for our week.

There were 2 pools. We were next to the smaller Maris pool which was good. The pools were incredibly busy and we found that all the sunbeds had gone by 9o clock which was a pain so get up early! There is a small beach across the road which is stunning. There are limited beds so again get up early if you want one. We found we went over about 6 oclock in the evening for the last bit of sunshine. The views are stunning. The views all round the resort were great. We spent the days sun bathing looking over the mountains which was lovely. One thing we didnt know either...the sports centre hires towels for your stay which was great. Shame we lugged 4 beach towels with us!

Now the food... We went all inclusive so were feeling a bit nervous after reading the reviews on here. We found the food to be ok. Breakfast was a bit limited, there was always the usual toast, bacon (bit fatty), some sort of sausage, egg, tomatoes, cereal. The pasteries were nice. We tended to eat lunch at the pool snack bar where the food was great. It gets very busy here but the waiters are friendly. Dinner was ok. There was lots of fish, chicken and pasta but not much else. Just dont go expecting much and youll be fine!

The entertainment at the resort is mixed. There was lots going on during the day for both adults and children. The animators are lovely and friendly. Evening entertainment for adults is poor. The 'show' isnt great and everything seems to stop at half 10! We opted for a few visits out in the evenings. We spent a night in Alcudia, which i wouldnt repeat. We also spent a night in Peurto Pollensa which was lovely, definately worth a visit. Very busy on a night which was a nice change. It cost 10 euros each way.

In conclusion, this is a great holiday for families and couples wanting a relaxing get away in beutiful surroundings. We were 2 girls looking for a girlie get away and while we enjoyed the relaxation we got in the day we wished there was more to do in the evening.
"

by tripexplorerMidlands
8 / 10

Did you find this review helpful? Yes

The hotel looks great on arrival, the...

"The hotel looks great on arrival, the facilities are very good, and the whole place is extremely clean and well looked after. The clientele is completely multicultural, French, German, Spanish, Croatian....you don't get such a mix unless the quality is good.

There are two good sized pools, loads of sun beds, and although there is still the usual towels in the morning, you can generally get one whatever the time of day.

The hotel is next to a busy road but set back far enough so you don't really notice plus because the road is quite busy, there is a great bus service on the doorstep.

So why 8 and not 10...? Well the food is not of a standard I would expect at the price. The usual fare of veal, tiny portions of bony fried fish etc..my daughter is a vegetarian and was a little tired of salad by the end of the two weeks. The bar food around the pool was actually much better than the restaurants.

Would I go back. Absolutely, and hope the food was better. It’s worth the risk!
"

by P Hodgson
8 / 10

3 readers found this review helpful. Did you? Yes

Never a 4 starfacility

"Very isolated (Bus or Taxi required to town)

Rooms and grounds are nice but not exceptional- we had to move out of the first allocated room the morning after overnight arrival - the room had a smell of drains (which the maids knew all about) and a tree obscured the balcony.

Restaurant management seems alien to this hotel - find your own table, never seen buffet management as bad as this - we were half board but ate out rather than face the chaos that was the restaurant.- Food quality was average - Restaurant staff were at best offhand and at worst rude.

Pool furniture management was non existant - sun beds and mattresses were not collected and relocated overnight, they were simply left where they were. When the rain and wind came over night, mattresses were soaked , blown into puddles, bushes and plant beds - ending up either very wet or wet and mud covered. This was the last two days of our holiday and during this time the staff made no attempt to sort or remedy this chaos.

The marsh to the rear of the complex (separated by a small fence) is dangerous and when the rain came so did the smell of marsh gas.

The worst 4 star facility I have ever stayed in.
"

by Marske
4 / 10

Did you find this review helpful? Yes

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Map for Pollentia Club Resort Closest airport: Palma de Mallorca (PMI) 28.9 miles

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Pollentia Club Resort is also called:

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Address: Carretera de Alcudia-Pto. de Pollensa, km. 2, Majorca 07400, Spain