Bel Air Hotel

1 reader found this review helpful

Oh my god yey another great holiday at the Belair, my 4th time at hotel and am booked for next year too LOVE it. Hotel clean fresh towels and bedding every day. Food ok something for everyone plenty salads.Staff all very nice had no problems with them. Entertainment team great (Aldo, Mido, Max and Zo) they work from morning till night they are always so happy and always there to help you with anything. Am missing then all they are so funny. Overall we had a fantastic time and cant wait to return next year.

My boyfriend and I have just returned from a week in the hotel Bel Air. Our stay did not get off to a good start when we were put in a room right opposite the English bar. This blares out music until the early hours of the morning- it is LOUD! we asked to move at half 4 in the morning after no sleep and despite the person on reception being completey rude we got moved to a room on the pool side of the hotel. Make sure when you check in you are not in a room at the front of the hotel!
We really enjoyed our stay, the room was basic but absolutely fine and was cleaned each day with fresh linen and clean towels. The food was ok, breakfast is the usual crossants, cereal etc and dinner was ok. We did eat out a couple of nights and i think the dinner menu would get boring after 2 weeks.
The entertainment team are annoying! They just wont leave you alone. Blowing wistles all morning trying to get you to play water polo etc. Im on holiday i want to rest!!! They are all over the young girls and the old aswell!Despite this the pool area was lovely, it was cleaned everyday. You will have to pay 1 dinar for a sun bed though.
The beach which is ment to be part of th Bel Air hotel was filfthy. This was dissapointing. There is litter all along the beach, my boyfriend and I even had to avoid a razor! You will also be approached by locals trying to sell you stuff and they don't take no for an answer! They are ment to be told to go away but i did not see this happen! Needless to say that was our first and final visit to the beach!
Overall, we did have a lovely stay at the Bel Air, and a lovely holiday. I would go back to Tunisia. Just go prepared for the things mentioned above! and after all you get what you pay for and this holiday is great value for money.

before we went away i had read the reviews good and bad and was a little worried, well we just arrived home and my worries were justified, the only good thing about the bell air was its clean, the food is the same every night steamed fish, braised beef,grilled chicken, pasta,plenty of salads, the rooms were ok bathrooms could do with up dating dont stay in room 175 its a night mare the british bar across the road kept us awake till 4am in the morning, now i do enjoy clubbin but when you can hear the music not just the base, the hotel took four days to change our room, there is nothin to do in the area only the beach which is stunning but not the bel air beach, two sections to the left is byblios beach which is run by a gentlemen called moss i cannot thank him enough he really looked after us, the medina in hammamet is ok but yasmine is better, the el jem is well worth a visit get a local to take you its cheeper and you see more on the way, the pirate ship which you can book in the reception is fantastic,food was lovely, we swam in the sea for around half an hour and saw plenty of dophins it cost around 40dn each and worth every penny.also at thebel air around the pool you have to pay for sunbeds when you are quick enough to get one which we never did some people are so ignorant they get the sunbed in the morning put theyre towels on then go out for the day the hotel should not allow this.

I completely disagree with the person below. For the price that we paid, it was a great holiday.
Food - Not great for the fussy eater but you'll always find something to eat (whether it be rice, chips or bolognaise)
Entertainment - These guys are non stop. They are up every day at 9am and work until 12pm, with only a break between 5 and 7.30pm. They are very in your face BUT..that is their job, and thats what they get paid for. As for their evening shows, they are AMAZING. The river dance, drag show and comedy are the best, we watched them twice as we were there for 2 weeks.
Hotel Staff - The waiters are the people who are intimidating to women. Just be polite and if they are asking to meet you later for a drink - SAY NO!
Rooms - Clean, spacious rooms. Maids cleaned and changed the sheets and towels everyday. Never seen any bugs. Went on this holiday with my mum and they have us a king size bed, which is fine for mother-daughter, but i suppose not so good for two make friends, so fair point.
Night Life - There is a club in the hotel called Cheers bar, which is open until 4am everynight. Usually everyone is up until this time as it has a great atmosphere, even the 60 odds are out giving it large! Also, accross the road there is a "British bar" which single tunisian men are not allowed into with out a girl. British people are fine, and dont get denied entry.
Overall, we really enjoyed this holiday and are planning to go back to the same hotel next year.

I have just returned home from a holiday I booked with Thomas Cook for myself, and a friend to Tunisia.
We were booked in at the three star “Hotel Bel-Air”, Hammamet. Tunisia.
The flight and timings were absolutely perfect going and returning; also the airline and check in staff were very professional, HOWEVER the professionalism changed when we checked in to the “Bel-air”
Please see the following points of issue, which has upset the both of us and ruined our holiday experience with Thomas Cook, (all the following points we have video and photographic evidence):
1. Hotel reception were obnoxious and down right rude
2. We were given a room with ONE double bed – for two male friends then told it had two mattresses
3. The second room was right outside the busiest nightclub with music BOOMING until 5am – AND it took the manager ONE-week to change our room, so absolutely no sleep for the first week.
4. The condition of the room was disgraceful.
5. The room had :
broken tiles
missing light bulbs
broken shower,
disgusting bath,
wet mouldy walls
mould on floor and bath area
6. Broken Balcony furniture which NEVER got replaced
“Restaurant”
7. Always had to que for 20 to 30min to get served from a single “chef”
8. Tables were never clean
9. Tables were never set
10. We had to clean and remove dishes from our own table
11. We had to physicaly find our own cutlery, cups, glasses and napkins
12. The food was discusting and had ABSOLUTLY NO VARIATION for two weeks
13. The condition of the serving equipment was down right dangerous
14. There were flies on everything, on our table and all over our food
15. The waiting staff were rude and ignorant when we complained or asked for utensils
16. Food was uncooked and raw – especially chicken and turkey
Swimming pool & “Fitness Center”
17. The so called entertainment team were CONSTANTLY badgering customers
18. Always chasing the female guests – NO MATER HOW YOUNG or OLD
19. Playing football at the pool and hitting guests and CHILDREN with the ball
20. Physically dragging resting guests into the swimming pool
21. The fitness spa was
Never cleaned
Equipment was broken and NEVER been serviced
Had broken loose LIVE wires hanging from them BESIDE the indoor pool
22. There was a charge for everything ie sun beds, parasols, bed covers
When we booked the holiday we asked for a hotel next to the beach with quiet surroundings and a short walk to the town and local night life, which we did not receive, we had to PAY for local taxi’s to go to the town, AND we were forced to PAY to eat out in other restaurants due to the lack of hygiene cleanliness, unsafe and dangerous raw food, and the lack of food in the so called “three star hotel restaurant”.
We complained to the Thomas Cook representative “Philip”, who replies when told about the condition and RAW chicken/turkey – I asked him in front of other guests and witneses what his OFFICIAL response was – he replied “raw food does get served – it happens”.
if you want a profesional 3 star hotel and resteraunt with a quiet relaxing holiday then avoid this place at all costs,I have several photographes and video footage of the rooms and night club noise for proof and evidence if required.

I have just returned home from a holiday I booked with Thomas Cook for myself, and a friend to Tunisia.
We were booked in at the three star “Hotel Bel-Air”, Hammamet. Tunisia.
The flight and timings were absolutely perfect going and returning; also the airline and check in staff were very professional, HOWEVER the professionalism changed when we checked in to the “Bel-air”
Please see the following points of issue, which has upset the both of us and ruined our holiday experience with Thomas Cook, (all the following points we have video and photographic evidence):
1. Hotel reception were obnoxious and down right rude
2. We were given a room with ONE double bed – for two male friends then told it had two mattresses
3. The second room was right outside the busiest nightclub with music BOOMING until 5am – AND it took the manager ONE-week to change our room, so absolutely no sleep for the first week.
4. The condition of the room was disgraceful.
5. The room had :
broken tiles
missing light bulbs
broken shower,
disgusting bath,
wet mouldy walls
mould on floor and bath area
6. Broken Balcony furniture which NEVER got replaced
“Restaurant”
7. Always had to que for 20 to 30min to get served from a single “chef”
8. Tables were never clean
9. Tables were never set
10. We had to clean and remove dishes from our own table
11. We had to physicaly find our own cutlery, cups, glasses and napkins
12. The food was discusting and had ABSOLUTLY NO VARIATION for two weeks
13. The condition of the serving equipment was down right dangerous
14. There were flies on everything, on our table and all over our food
15. The waiting staff were rude and ignorant when we complained or asked for utensils
16. Food was uncooked and raw – especially chicken and turkey
Swimming pool & “Fitness Center”
17. The so called entertainment team were CONSTANTLY badgering customers
18. Always chasing the female guests – NO MATER HOW YOUNG or OLD
19. Playing football at the pool and hitting guests and CHILDREN with the ball
20. Physically dragging resting guests into the swimming pool
21. The fitness spa was
Never cleaned
Equipment was broken and NEVER been serviced
Had broken loose LIVE wires hanging from them BESIDE the indoor pool
22. There was a charge for everything ie sun beds, parasols, bed covers
When we booked the holiday we asked for a hotel next to the beach with quiet surroundings and a short walk to the town and local night life, which we did not receive, we had to PAY for local taxi’s to go to the town, AND we were forced to PAY to eat out in other restaurants due to the lack of hygiene cleanliness, unsafe and dangerous raw food, and the lack of food in the so called “three star hotel restaurant”.
We complained to the Thomas Cook representative “Philip”, who replies when told about the condition and RAW chicken/turkey – I asked him in front of other guests and witneses what his OFFICIAL response was – he replied “raw food does get served – it happens”.
if you want a profesional 3 star hotel and resteraunt with a quiet relaxing holiday then avoid this place at all costs,I have several photographes and video footage of the rooms and night club noise for proof and evidence if required.

1 reader found this review helpful

I went to this hotel with my husband for a week. This was our first but definitely not our last visit to Tunisia. Having read a few reviews we were a bit worried about what we would find, but what a surprise we got. Yes the rooms are basic but they are very clean and cool, the bed was comfortable and clean. Who wants to spend all day in their hotel room anyway?
The facilities at the hotel were first class. The food was excellent, continental breakfast and a 3 course dinner if you wanted and boy those desserts were to die for.
The entertainment team were excellent. Aldo Mido, Zo and Max made our holiday a fun one.
The excursion for the Pirate Boat is a must. Great for all ages and only cost 40 dinars (less that £20).
There are plenty of bars although Cheers was more aimed at young ones. There is a British Bar across the road from the hotel that can get loud at times especially if you have a room at the front of the hotel but its not that bad and to be honest sitting out on the balcony listening to the music and people watching can be relaxing after a busy day.
Go into Yasmin and have fun shopping but don’t forget to haggle its expected of you. But don’t spend time haggling then walk away it is seen as rude.
For those of you still thinking about going to this hotel I would say go, I enjoyed it so much I’m taking the rest of the family next year

Myself and my partner will not be returning to this hotel. Weather amazing, beach lovely, hotel not at all good.
Room was dark, decoration old and basic, shower poor and water murky. Maid came and cleaned room everyday, but it needed it! VERY LOUD MUSIC played opposite hotel until 4am every morning, impossible to sleep. Don't know how young families cope. The entertainment team seen to get a good reception from young families, however, we just thought they were very monotonous, very fake and highly irritating especially when they are constantly nagging you to join in...ok that may be their job, but they just didn't get the hint that some people just are not interested.Hotel seems to be in a fairly 'rough' area with several nightclubs at the end of the road...if you want a chilled out, nag free holiday do not come here! Food ok but not alot of choice, stick to the bread!!! Definitely not for us. good luck .

What a fantastic holiday, weather was fabulous,hotel was great, the people were really friendly and the entertainment team are out of this world. They work so hard and make sure everyone is looked after and included. They work all day and most of the night. THEY ARE FAB. The food got a bit boring towards the end of the first week but there are other places to eat. The hotel is great the maids change your bedding and towels everyday. My daughter is 12 and met lots of new friends and my son who is 15 enjoyed getting his tan. We are looking into booking for next year already..

just returned last sunday 10.8.08. had a fantastic time the staff are so freindly and cannot do enough to help you. the entertainment team kaka aldo max zico zo mido are really fantastic lads. they work so hard and are so freindly. the rooms in the hotel are a bit dark but you only get showered and sleep in them. the maids come in everyday. the food was okay. not great but average. the hotel is not far from beach. i would not hesitate about booking to go there again. weather was fab. the rep philip was very helpful. had a great time.