Gran Costa Real Hotel

1 reader found this review helpful

From the beginning we were not advised very well from our local travel agent. After watching watchdog I swiftly changed our honeymoon hotel from the hotel Blue Bay to this hotel. It looked lovely in the brochure to start our life as a married couple. Once we arrived we were... more

Barcelo Costa Cancun, it was a nightmare start to finish. We're a family of 4. When we arrived they put us in a room right next to the bar and lift, the children were up all night with the noise. I put my 5 year old in to the kids club, when I returned after 1 hour, the... more

1 reader found this review helpful

This hotel was amazing. It had it all. Excellent Service great, friendly atmosphere. Staff were amazing and made the holiday really.
Especially at the beach bar, we got to know the waiters really well.
Food was excellent, great varied choice. Loved every minute of it and would definitely return to this hotel.

We were so looking forward to our trip but ended up very disappointed by it. We were told and it was advertised as a 5* hotel and paid the price for a 5* hotel. However, to our dismay it was not, which we found out when we got there. The hotel itself, was a letdown as it... more

I’ve just returned from a 2 week break in Cancun, my holiday was very good despite reading some of the reviews. I was originally booked in the Caribbean Princess but reading the reviews of others, I changed to Barcelo - where I would like to say thank goodness I did. ... more

My Wife, Daughter, and I have just arrived back from spending 1 week at the Costa Real Hotel, which wasn't a long enough stay but was very enjoyable. The rooms are very clean and spacious we stayed in room 240 at the back part of the Hotel away from the usual pool... more

We went on holiday to this hotel having been mis-sold a holiday through Thomas Cook in Mexico which did not exists, the hotel had not been rebuilt since Hurricane Wilma. We were expecting to arrive at a first class hotel this was not the case we were allocated a room just... more

There’s not a lot to say here - the hotel is wonderful, the staff are wonderful. The food is varied and very tasty and caters for all sorts of tastes. Everything is so clean, the waiters at the bars depend on tips to make a living so don’t be shy of giving them a few... more

I have just come back from the Costa Real. What can I say, absolutely excellent. Very very clean and the Mexicans are very polite and friendly. They do not expect tips and me and my partner hardly gave any, and still got outstanding service. I would definitely recommend the... more

A fantastic holiday in Cancun, Mexico. beautiful resort very clean and amazing to see. The Hotel was very up market with wonderful facilities and friendly staff!! would recommend this Hotel and resort to anyone.. its the best holiday I have ever had and myself and partner... more