Portobello Apartments

Dear Sir/Madam
This probably not what you want to hear but I feel strongly that this complex be looked closer copies of this letter and other that were in our party has already been sent to First Choice.
I am writing to express my utter disgust from holidaying at the Club Portobello. After reading, some very good write-ups about the complex I was looking forward to my holiday, which my son and I I had saved all year for. We each paid over £500 for this holiday.
On arrival we were allocated our room and to my dismay the room was awful very small, and dirty with rubbish outside the door. On checking with the party that we came with I discovered that I had the smallest room, I had a double bed for myself and my son had to sleep in the living area which was so small and extremely hot that he could not sleep in, my son is 19 years old and did not want to share a double bed with his mum, the door on the balcony did not shut (and took 3 days for someone to come and fix) so had to be left open to say they were basic is an understatement. On that first day each family complained to our rep whose name was Rachel, she then proceeded to inform us that complaints are made on a regular basis about the accommodation, if this is the case how come First Choice are still sending families to this complex that is of very poor standard.
When the cleaners came in all they did was empty the bins and tidy the beds, the sheets were not changed regularly and we only had 2 towels one each, the only time they were changed is if you threw them on the floor by the door and was lucky enough to catch a maid and ask for clean ones, we was then told that towels were not changed on a regular basis because the washing machines had broken down.
The swimming pools were all extremely dirty and unhygienic with things floating in them and tiles missing from the bottom of the pools. The slides that are attached to the large pool are very unsafe with no supervision on them so that people are aloud to come down them one after the other without people first being able to swim away from the slides (quite a few accidents happened with people coming down the slides and falling on top of each other).
The grounds area around the pools where people sunbath also had wild chickens and cats causing much annoyance and nuisance to all running around which is not very hygienic especially if you had food as they would come and take it also I don’t think that chicken faeces all over the grass is healthy either as people then step in this and then go into the pools so they are now even dirtier.
I have never stayed in a place that has been so unhelpful or been subjected to conditions that should not now still be available to families.
What should have been an enjoyable holiday for me, my son family and friends turned into being a nightmare holiday experience.
26 of us stayed on this complex most of us suffered ear infections and sore throats some which needed hospital treatment, I have stayed in Turkey many times before and this is the first time that I have stayed in a place that should be called a slum.
A copy of this letter and letters from the rest of the party is being sent to Watchdog and we are asking that they investigate this holiday complex. If you First Choice have been told about this complex on numerous occasions why are you not doing something about this, instead of keep sending families to this complex.
I feel very strongly that this matter should be investigated as a matter of urgency and reimbursement and compensation should follow immediately concluding your investigation.