Queen Elizabeth Elite Suite & Spa

Booked this hotel via the turkish travel agency ETS. Stayed between 29.08.08 - 03.09.08. This hotel was recommended to me by my family-in-law who stayed in June 2007 when the hotel was just operating for two months. They had a wonderful stay. I was really shocked when I witnessed how a hotel management could be so tragically worse in just a one year of time. Here are some facts for you which will hopefully change your mind if you are insterested in staying in this hotel: 1. Very unhygienic areas; such as the pool biliards area; rooms (housekeeping not cleaning the carpets, shower); the lounge-bar area nearby the reception, the pool area. 2. Very unfriendly hotel personnel. Mainly unsympathic, unmotivated. 3. If you are a non-smoker, you could not stay for a drink in the lounge-bar; smoking was not prohibited. 4. Low quality of food, not worth the money. Standard Turkish food which you can get everywhere. 5. Although I had reasonable check in/out times there were travel agencies, I guess from Russia en Isreal, applying check in/out times in the midnights. I have never seen so many people (approx. 50-60) waiting from 24.00 till 02.00 in front of the reception wanting to check in/out; this repeated three nights. Well, try to sleep if you can. 6. Only 3 PC's in the internet cafe area for a capacity of 450 rooms. 7. The beach area is still in development. Poor snackbar over there. 8. Terrible animation team; (except for Eric from Ivory) doing other things than they are supposed to do. 9. If you travel by car; do not give your keys to the car-park personnel because they treat your car as a rally car (what of type car it is). I have seen this twice. Tell them that yourself will be bringing and picking up the car. I have read the other reviews on this hotel, I was amazed to see that in average people were satisfied. It is not understandable how you could be satisfied from a hotel if the fundamental services like hygiene, food is not are not properly provided to you as a customer. The queen is sinking.... Kind regards Savas Duvan

we have just returned from a 5 day holiday in the hotel. the first impression of the reception staff was so bad!!!we got a smelly room which was impossible! the lady receptionist ignored me and only after insisting firmly on getting another room i was replied the hotel was full. after some more nagging, i got another room. the hotel is beautiful, the rooms are big, the pools are great. in order to get to the beach, one has to get out of the hotel and take a 7 minute walk. on the street. the beach is nice. the food was great but alas- the dining room was partially airconditioned-most of it not at all. the fitness room- not airconditioned even a bit. in general, they have a problem with the basement, where the conference halls, spa ,fitness, pub, game rooms and internet rooms are located. they are all damp and smell of sewer! so, if one doesn't mind the bad smell in certain areas, if you do not mind forgetting about working out a few days, if the heat does not trouble you while eating- you may enjoy your stay in "queen elizabeth"

Just came back from Q.Elizabeth. The hotel was the greast surprise in this holiday (positive, of course). Namely we booked a cheaper hotel and due to hotel overbooking problem were said that we will stay in Elizabeth instead. When checking their web site, we hardly believed that it would be the case, but the reviews on the other hand were so dissapointing that we thought there must be some kind of catch. But no, there was none! For a family with 1 kid and 1 toddler it was great! Lots of activities, GREAT animation (in my opionion children are those who need to be animated so it was perfectly targeted for them, plus the animation team was extremely friendly and kind), slides attractive equally to adults:), no need to reserve sun beds at the beach (a big hurray for that). The rooms were really beyond expectations, the other two couples which stayed with us were in apartments which were like 2 standard rooms! The a/c was excellent, so we had a great night sleep and very comfortable stay. I guess the hotel has improved from last year judging from the reviews, as there was great a/c everywhere (yes, including the lobby). Also the ice-skating was functioning fully during our stay. The bridge to the beach was ready, and in either way - over the bridge or on the road there were maximum of 150 m to the beach (some of the reviews mentioned 600 m which is so untrue!) And to our surpise there were no queing for dinner, but that changed in the last 2 days (when a lot of guests arrived and I guess the hotel was fully booked). The only draw back is that the beach and pool bars closed quite early - 5 pm, which is the best time of the day to be in either of these places. Also, there was no coffee at the beach bar, which was quite strange. The food was OK. The stuff was friendly and the waiters did their best (which I can't say for Kervansaray where we stayed last year and had to wait for ages to get a drink and sometimes didn't get at all:( All in all, it was the best stay we ever had and would definetely come back and recommend it. I believe that in the meantime the minor flaws (which are not really disturbing) would be fixed as well.

We have just returned from Queen Elizabeth hotel in Kemer. We stayed in this hotel from 28/07/08 till 07/08/08. Reading all these reviews until now, I can only conclude that the hotel management gave their best efforts to eliminate the disadvantages and obviously cared very much about the negative critics of their guests form last year. There has been an enormous improvement this year. There was a life-guard at the pool and beach as well, so I would disagree about the unsaffeness (I have a small daughter myself, and I've notice how the man watched her carefully while she was standing at the edge of the pool). The brigde to the beach is finished this year, so we only had to cross the bridge and several meters from the bridge there was the beach. It is far from the truth that the beach is 600 meters from the hotel, it is maximum 200 meters or 5 minutes of slow walk. There is a bar with beverages and food at the beach. There was a towel stand so we didn't have to took towels from the hotel.The hotel suite was excellent, comfortable, spacious and clean. We didn't experience any problems with A/C, ligths, bathroom etc. The room service was quite quick (max. 15 min). The entertainment I liked very much, there were sport activities on the pool- waterpolo, pool games, water gym, pool and many other activities for children, beach voleyball etc. Ice skating was on, and there were no problems with ice at all. There were diferrent kinds of shows in the evening, varying from dance shows, sketch shows, miss Queen Elizabeth, best couple, men against women funny competions etc. Many thanks to excellent entertainment team, especially to Mahoni and Ulas who made our stay a real pleasure. Really good and funny boys with extremily good guest relation skills. This was our most active and less borring vacation ever. The only negative remarks we have is about the working hours of the beach and pool bars. There was no food after 16.00h, and no drinks after 18.00h, which to my opinion shouldn't be the case in ultra all inclusive concept. There should be evening acitivities at the beach as well, but during our stay we haven't experienced such ones. At the end of our stay, the hotel was crowded, so we had some problems finding free table at the restorant at supper, and there were long lines waiting for food at some more atractive points. Generally, we are satisfied with our vaccation in this hotel and would recomend it to other people.

it is not a good club may be a 4 stars hotel. not clean not big and very noisy. we had problems with the air condition all the time and they not nice or kind at the reception i will not go again /

Just returned from a 5 days stay at the Queen Elizabeth. The hotel is new and quite big. The swimming pool is the biggest I have seen and there are little splitting in the pool so there are areas which are more intimate and private, close to the "vilas" which stand apart from the main hotel. Despite previous reviews, the rooms were large, spacious and cleaned daily. There is a main dinning restaurant with plenty of food which was quite good. I was a little dismayed to see that the food almost didn't include any local dishes, so that in fact I could have been staying in Spain, Greece or anywhere else. This is a shame as Turkish food is excellent. In addition to the main restaurant, there are 5 specialty restaurants. Only 3 were open during our stay. Reservations are made through a designated computer in the main lobby, starting from 11:00. Unfortunately, there is usually a queue starting from 10:30, which is annoying. Moreover, the reservation is limited to the number of people staying in the room + 2 if you so choose (you have to swipe your room key to operate the reservation-computer and apparently the number of people in the room is generated automatically to the reservation system). We were a group of 7 and in order to reserve a place at the restaurant, one had to have ALL the room keys and go through the reservation process over and over for each room. ALSO, children under 12 are not allowed at these restaurants, and of course you learn this only after you waste an hour standing in line to reserve a place at the restaurant, there is no mention of this fact anywhere except on the reservation computers. For people with young children - safety considerations are non-existent at this hotel. There is NO life guard at the pool, NO fence around the pool so small children are to be watched carefully and the floor around the pool and in proximity to the water slides is VERY slippery. My husband slipped and bumped his head and we spent 2 days at the hospital in Kemer as a consequence (the hotel of course denied liability and claimed the slippery floor is to be expected). Moreover there are fun waterslides but no supervision what so ever, and simply a disaster waiting to happen. The beach is a short walk away (300 meters), much nicer than the pool, very organized with beach chairs, food, drinks and shade. Unfortunately, there is a tendency to very loud music either Russian-pop or Turkish-pop both at the pool and the beach. Generally this is a nice hotel, however I would not recommend it to families with children due to the safety issues mentioned above. There are other hotels much more child-friendly in the area.

Here's the hotel in a nutsell: the lights in the fitness rooms' toilets are motion activated and on a ten second timer. in a sitting position, one must wave their arm at the door six times a minute or do your business in the dark. it is that level of forethought and customer comfort that run throughout this terrible excuse for a luxury resort. The lower level is a maze of buckets and leaks, which is remarkable, given the hotel is built on land, hundreds of meters from the nearest beach. The food, was presented beautifully, but was consistently poorly cooked and tasted worse. the staff knows literally NO english, and never smiles. maybe they too long for the day this very annoying five star resort will finally sink to the bottom of the amatuer sea where it belongs.

Stayed at this new hotel in Goynuk. The hotel opened in May this year and there are plenty of teething problems. ROOMS- very noisy there is noise from inside the hotel, from the disco and from the road outside. Although the rooms were kept clean, our bathroom floor was not mopped the whole fortnight we were there ! . The bowl of fruit and bottle of wine promised on arrival never arrived. The finish of the bathroom left a lot to be desired, silicone and grout everywhere!! and the towel rail kept falling off. FOOD- very repetitive and lukewarm most of the time. The toaster was broken for most of the two weeks we were there and when we asked for someone to mend it, the staff just shrugged and said they didnt understand English. The restaurant gets extremely crowded for breakfast and evening meals and so there is an overflow restaurant out side, but because it is undercover it gets far too hot and is quite unpleasant. The meals are supposed to be from 14 different countries (a different one every night) but were so repetitive we were hard pushed to know which country there were from...DRINKS, the drinks were all extremely good, a large variety available.BARS, very few of the advertised bars were open and the main elite bar gets very crowded, children running about and screaming until very late. POOLS, the pools are very small considering the number of guests at the hotel, and whilst there are enough sunbeds to go round they are so close together you have no privacy whatsoever. BEACH The beach was less crowded but quite a walk from the hotel (they are in the process of building a bridge over the road). There is a beach bar there for soft drinks and beer and melon, burgers and sandwiches available. The 'sand' is just like builders grit with large pebbles in it, no seashells etc and so i presume it is manmade. STAFF, the waiting on staff were all very good, all spoke some English unlike the reception staff who were very unhelpful and sullen. ENTERTAINMENT, the entertainment was on the whole rubbish, some nights there were dance shows on which were quite good but mostly it was sketch shows that were not good at all, unless you like watching 2 grown men dressed as babies crying. The lower floor of the hotel contains the disco, ice skating, billiards and shopping street. The smell down there is horrendous, the ice skating is not on as there is a problem freezing the ice, most of the shops are not open, the irish pub has no customers as it is so unpleasant to sit down there. SPA, the spa is very good but you are constantly harrased by the staff to have a treatment, massage etc. Overall I was not impressed by this hotel, it is supposed to be 5 star but the finish is not very good and although it has been open only 2 months it is already showing signs of wear and tear. Goynuk is really just a couple of shopping streets where you are constantly hassled by shopkeepers, Kemer is a 15minute dolmus ride away and livelier. All in all this hotel needs to learn a few lessons from the 5star hotels on Lara beach which in my opinion are much much better.

we came with 3 other families to a 5 star hotel with everything included, well actually we travel a lot and this is NOT 5 star hotel!!!! its maybe 3 star, no ac in the lobby (and it is HOT), nothing is included, the service is bad!!!! the food is really bad!!!!!!!! and the facilities in the hotel are too crowded. the 6 "a la carte" restaurants are small (6 tables each) and you can go to only one after you stand 2 hours in line from 8am. IF YOU DECIDE TO COME HERE - BE PREPARED TO WORK YOUR WAY IN. we needed a vacation after this vacation!!!!

We have just returned from our holiday at Queen Elizabeth Hotel, Kemer. I have mixed emotions about the hotel. First thing i can say is the hotel's web site is a "marketing masterpiece". The main purpose for our travel is to have one week away from business, stressfull life and to "re-charge" our bodies. When i checked the web site what i dreamed was the hotel is situated within forests, next to sea with lots of recreration areas. What i dreamed was to sleep under a tree with large glass of cold beer. When i asked to my travel agent i couldn't able to get an info because the hotel is just opened 3-4 weeks ago. What we found when we get tehere is a hotel build in cruise ship style but not next to the seaside and not within forests or large green areas. Hotel is situated over the corner of Goynuk's main shopping centre. Hotel is situated over a limited area and the builders try to fit everything within that limited area. For example hotel has got a very big swiming pool and aquapark facilities but all of them are situated very next to the main building. You can find two tennis court where you can play tennis only in one of them because the other one is used for soccer. Food service was really good. I have been to several "all inclusive" hotels before and most of them has very poor quality. But in Queen Elizabeth you can feel the quality. Hotel has 5 a-la carte restaurants far-east, turkish, italian, mexican and fish. You have to book one day before and have to be hury because the tables are very limited. Hotel has got a spa facility, turkish bath and a massage room. Spa was good. Hotel has got a beach also but you have to walk about 600 meters and have to cross a road which is not much suitable for families with childerens. Beach bar was still under construction during our stay. Beach bar has a large and superb jetty and the sea was perfect during our stay. Rooms are good, well furnished, every little details were taken into account. Hotel has a different concept, every 2 days ship travels to one port and for that 2 days all the hotel facilities are based on the port that ship arrives. For example the day that we go there our ship was visiting Turkey. So we spent 2 Turkish night where mainly Turkish foods served at the restaurant and Turkish nights were at the stage. Then we went to Russia, Egypt and Italy. Hotel has got a large entertaintment team mostly consists Russian animators. Also a large amphi-theatre with well equpped instruments. However the shows were mostly consisting dance based shows. Hotel has got an ice-skating area and a irish pub also. There are also lots of facilities for the kids including carousels to playground. Even every member of the staff were smile to you and you feel that they are trying to do thier best. But they need some more experience. In its web site and other brochures they claim that their star capacity is more than 5, they use 5+2 stars in their commercials. I have been to Sungate Port Royal last year, they also claim that their service level is 5+2 stars but you can easily feel that everything at the hotel deserved to have an extra 2 stars. I don't have the same feeling at Queen Elizabeth. Because of the limited area, everyone got together when the hotel is full. You couldnt find space to relax. You couldnt find enough chance to re-generate. So this hotel could be e perfect place for families who travelling with their kids because hotel is situtated with in a limited area, lots of abilities for the kids. Staff were perfect, rooms were clean, tidy and weel furnished, food quality was above average of the region but they still need experience.