Kervansaray Kundu Beach Hotel

1 reader found this review helpful

The hotel was nice, but a little too big I think. The beach is with sand and the slope is slant, so it's good for children. Although it is not big enough for all the people and if you do not wake up early enough and /like me/ go to the beach after 10 am., there is hardly a free chaise-longue till lunch time.
The rooms are very nice, very big and spacious.
The mini-bar should be refilled every day, but the first 3 days no one did this until we complained. Towels were changed every day. Meals were very good, but a little bit more variety would be better. There was fish on every meal, usually at least 2 sishtes which I like very much. The personnel usually knew a little and directed guests to reception and guest service. Not everyone knows English. I searched for 3 days for table tennis, because noone understood me or sent me to ask other people, or didn't know that there are 2 tennis tables in the hotel. This was very dissapointing. At last I found it myself, walking around. The wave pool worked from time to time, but I could see it work only once. The water slides/rinks worked only a few hours and were closed before the written working hours. The animation was very bad, There was 1 nice performance with turkish dancing, and the others I think were made by the animators and were... amateur. One night there was a travestit show /not very good too/. The disco on the beach was not bad. They had 2 or 3 balls for mini golf! It took us 3 days and 4 attempts to get to it and when we joked that we had lost the ball the poor girl form the animators was really frightened. The canoo slide didn't work at all. There were sporting devices on one meadow and also 2 footbal playgrounds, on which nearly noone played. Well I think that for the price the hotel was very nice, but it isn't 5 star at all. I'd probably choose another for my next vacation, but it wasn't very bad for rest.

1 reader found this review helpful

Just returned from this wonderful hotel. Kept wonderfully clean, maids in every day, bath towels changed, hoovered and beds made. Swimming poolslovely and water slides great fun. Fantastic "Animation Team" full of fun, very friendly. Night time entertainment varied every night, only repeat was the a Turkish Night. No complaints enjoyed every minute. Will return to this hotel definitely.

i just came back from this hotel with my partner and 4 year old son, i thought the hotel was lovely cant complain about anything really, rooms were basic but how long are you in them for? food was ok salad bars every day for breakfast, lunch and evening meal. could have been more choice as my son didnt like alot of the food he lived on cucumber and potato wedges for the week we were there. the air con in the room was not that good either ok for may i suppose but if you go in august when its boiling then that wont be fun. all the toilets and bars were all spotlessly clean, all the staff very friendly, entertainment was good. we did book a trip to go on a boat by the river and the market, which didnt happen because the rep put down the wrong hotel. so check everything thoroughly with the reps. but overall i enjoyed it and so did my son

We had booked into the hotel Kervansary Kundu in Antalya for a seven night stay departing the 4th April returning the 12th April from Glasgow.
On arriving at the hotel we were greeted with a building site beside us with a dirt track to walk down to get out of the hotel onto the main road. The building work was on from 7am each morning till 12 at night, we were not told at booking that any building work was being carried out. As a result we could not relax at the pool due to the constant noise or leave the veranda door open when in the room due to the constant building noise at night. When we arrived on the Sunday morning we were told that we were the first guests into the hotel and that it had just opened which again we were not advised of when booking. As a result of this many of the facilities that we were told would be available to us were not open e.g. No beach bar, water sports, no cabaret/nightly entertainment .no music, no beach games and no sun loungers for the beach. The indoor pool advertises a heated pool with wave machine this was not heated and no wave machine was ever on. The outdoor pool only had one flume working at specific times and the other 3 were never on. When we asked about this on the Monday we were told the hotel had just opened therefore everything was still to be completed. To which this is highly unsatisfactory as I had previously asked when booking if everything would be available and that we were on season to which the answer was yes. However come the Friday everything is starting to open yet we go home the Saturday. On the Thursday I decided to take a sun lounger down to the beach as no one else was going to bother to offer their services on doing so we tried to relax in the sun only to be disturbed 30 minutes later to be told by two men to move our sun loungers, when I looked up I discovered they were painting what looked like the scaffolding poles for the sun canopy’s that had still not been put up again highly unsatisfactory this should have been completed before the hotel opened.
Their was also meant to be a piano bar however on going to the piano bar no piano was playing, again on asking about this we were told that the piano was broken again this should have been resolved before opening. Due to this there was no atmosphere as there was no music in any of the resort. The men’s toilets were also unsatisfactory as the urinals were not working properly and would not automatically flush causing a horrific stench, the toilet lights also flashed on & off constantly in both the ladies& men’s toilets yet again on reporting this nothing was done and continued to stay like this throughout the week. We were also told on booking that there was Sky TV and various channels to choose from in English only to discover all we had was BBC World News.
Moving on to the food we were told there would be A La Carte Italian restaurant only to discover yet again that it wasn’t here. The first half of the week no European food was catered for until there were complaints as to which the food started to get a little better. However there were no full English breakfasts e.g. fried food (as previously told to us on booking). Midnight snack and late breakfast were the leftovers from the previous dinner and breakfast times again unsatisfactory, we were told this would be fresh food. There was also no afternoon snack and beach snacks e.g. burgers and ice cream, crisps etc throughout the day when the restaurant was closed which we had told would be available.
On booking we were told there was plenty of entertainment out with the resort (bars & restaurants in Lara and practically outside the door) there is nothing apart from a local shop and certainly no night entertainment.
The entertainment reps took us to a disco this was not advertised on the excursion programme therefore I feel they may have did this of their own accord as when being picked up it was by cars and not the coaches and they were phoning around to arrange more cars due to a shortage. They told us the drinks at the disco were between 5 & 7 Lira each only to discover they were 15 Lira each.
Moving onto the excursions we choose to go on the Bargain Bonanza tour which they were 3o minutes late on picking us up from the hotel for, we were told on booking it would take 45 minutes to get their, however it took 2 hours instead and we had no tour guide that spoke any English for the first hour into the trip. When the tour guide did appear even he was no good telling us there was “stuff” to the left of us instead of the history and information relevant to the tour. Then we finally arrived at the market and by this point most people on the tour were annoyed and angry as we were meant to visit 3 shopping outlets which turned out to be nothing bigger than a medium sized shop and there was meant to be a fashion show to which we got turned away as the shop knew nothing about it as a result we spent only one hour at the market due to the travel time and the disaster of the shopping outlets. We were meant to return to the hotel no later than 3pm however we didn’t get back till 6pm. Due to the disaster of this trip we choose to cancel the Tale of two Cities trip on the Saturday. When we complained to the tour guide about the length of time travelling he said that the reps that sold the tour to us didn’t have a clue about travelling times and how long it takes to get to places.
On booking we were also told there would be a free mini bar in our room with alcohol included and this would be topped up everyday, yet no alcohol was in the mini bar and as for topping up we only got 2 small bottles of juice and a bottle of water and if you even left a quarter of the bottle of juice they wouldn’t replace it.
On booking we were told that a late checkout room would be available at a small cost (around £3o) and the earliest we would have to vacate would be around 11pm due to a flight at 6am, on asking about this at the hotel we were told it would be 10 euro’s per hour and the latest we could keep the room would be 6pm again highly disappointing as if I knew this I would never have booked as I certainly didn’t want to have no room 9 hours before being picked up for my flight home ( 3am pick up time).
On booking I also asked how much a taxi would be to Antalya (main town) and was told around £5 to £10 however on booking a taxi I was told it would be 45 Lira each way (around £22.50 each way) again I would have not choose the resort had I known this as I couldn’t go out to the town for nights out etc.
The prices in the hotel were also ridiculous I used the hotel phone for 25 minutes and it cost me £115 it has never been this much in any other hotel iv been in abroad. When I asked for an itemised bill and receipt they refused to give me one. I purchased a small bar of chocolate and bag of haribo from the hotel shop and got charged 17 Lira that’s about £8.50 I expect to pay a little more in hotels but not 3 times as much as usual. I also asked the hotel for 2 wake up calls one at 6.45am and one at 7.45am only to be woken at 6 & 7 am how they could get this wrong I don’t understand especially when I saw them write it in their book at the specific time slot I had asked for. The hotel also advertises bell boys never saw them the whole holiday. The spa at the hotel was also advertised on booking as being free of charge and that we would not have to pay for the basic treatments yet again this is not included.
Overall I have had a highly unsatisfactory holiday I feel I need another holiday to recuperate from the one I have just had. Not only has this been a disappointment but it has caused a lot upset and anger we came this holiday as it was mine and my partners first holiday together and both our birthdays whilst we were their but the only memories we have taken back are bad ones and it has put us off ever travelling to Turkey again.