Hotel Riu Garoe

This hotel was outstanding. The staff, facilities, food, entertainment, professionalism, and location were top class. Complete quality and I just can’t believe that it is only a 4 star hotel. I would easily give it 5 stars.
The hotel is situated in a quiet residential area La Paz very close to the botanical gardens (which are stunning) and not far from the centre of Puerto De La Cruz. It is quiet here not too noisy.
A free coach which is provided by the hotel is great and there is a hill in-between the hotel and town.
The staff made me and my partner feel very special; they treated us as if we were there only guests.
The entertainment lobby bar team we really enjoyed especially Marcos.
The food served in the restaurant within the hotel breakfast and dinner is of a high standard. There is a good choice of different foods to accompany the international and local speciality buffet selection. Although we did eat out a few times.
Our room was fresh, well aired and roomy and very clean. We had a veranda on our room so my partner and I had a few drinks here before going to dinner.
Bathrobes are provided for you in the rooms too along with satellite TV.
At the hotel there was indoor squash, indoor and outdoor swimming pools, tennis, billiards, table tennis (this was fun) a sauna and many golf courses not too far from the hotel.
The guests were mainly Spanish and German there were very few of us Brits!
Have re-booked to go back early 2008. Looking forward to it already!

What can I say? There were many Spanish guests at this hotel which must say something in itself.
In my opinion this is a 5 star hotel and not 4 star as is advertised. The hotel is situated in a quiet residential area known as La Paz near to the botanical gardens and near enough to the centre of Puerto De La Cruz. There is a free courtesy coach which the hotel operates and proves to be quite good, as the return journey is uphill!
The staff make you feel very welcome and treat yo as if you are the only guest staying at the hotel.
We enjoyed the lobby bar team. Marco in particular was very professional and helpful.
The food is of high standards here. It is though buffet. They do local speciality food (I had the paella) and international food.
Our room was lovely, very clean with fresh flowers fruit and half a bottle of champagne.
Would definitely go back. I had a great time.

Hotel fabulous. Staff all A1. Cleanliness five star. Thomson as a tour operator 1/10. Felt so let down by them. No rep in resort which we were not told about until we reached Tenerife Airport. Tried to book two trips on the holiday line (which we had to pay for). One was booked (market) but received a fax the day before to say it was cancelled - no explanation. Overall fab holiday shame about the tour co.

A lovely hotel with very good staff. Mostly German guests. everyone was pleasant and friendly. The food and restaurant staff very good. I am glad I chose this part of Puerto de la Cruz away from the noise and bustle, and British abroad!
We went with Thompson’s and did not see a rep the whole time we were there to me a blessing. (They left a phone number which was busy when we tried it) Unfortunately they still had to tell us how to check in at the airport!!