Aparthotel El Duque

3 star
hotel photo

Recent traveller reviews — view all

Average Rating

8  / 10
(17 reviews)

Ratings summary

Brilliant
6
Good
8
Average
2
Poor
0
Awful
1

Rating by feature

Room: 8/10
Service: 7.5/10
Value: 7.5/10
Cleanliness: 8/10
Location: 8/10

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Traveller reviews

1 2 »
Nightmare !!!!!

"Far from family friendly !!!!

We were to stay in another hotel but THOMSON'S changed it few weeks before , we arrived late on the 10th June so we had missed dinner !!

We woke the next day for breakfast and headed to the pool to find it didn't open till 10am ?? Not ideal for 6 children aged between 1-6 !!!

Breakfast was ok, lunch came around and it was pasta chips and fish , nothing for kids. We thought nothing of it till dinner time - when again it was pasta chips cow pig and fish , again nothing for children ??? The following day was much the same , now we had booked all inclusive but there was no snacks and the bar didn't open till 11.

Again the following day was the same and even the adults found it hard to find things to eat , we then went to speak with our rep as no way our kids could live of pasta or chips for the 2weeks . mark the rep was great and spoke to management who was told 'we don't advertise that we have a children's Buffet '. Now I'm sorry but if you advertise a family hotel surely that means you should have food for kids !!! Chips dry pasta or a small roll isn't what you expect your kids to live on !!

We where then advised that the hotels actually a all inclusive "light" hotel which is basically full board with drinks included no snacks or nothing !!!

Surely they should be advertising as "all inclusive light" and not all inclusive as it's false advertising !!!

And for the children's club ?? This was a tent ran by one male who spoke little English and was more interested in his body than the kids , even the kids disco was a joke !!!! Not only did he not know the songs he had no interest in these children and he was more interested in looking around to see who was watching him !!!

Children's play parks are both at the top of ever steep stairs with no lights at night , entertainment was terrible too , this hotel is not for family's at all , we where on the bottom floor and just as well we we're as my daughter was able to fit through the balcony !!!!

We complained at the time and basically the staff started to pick on us !!! Not once did any member of staff confront us they would call our rep and tell him we were doing this and that , we woke to our rep one day trying to issue us with warnings as the hotel manager Rona said we had been in the restaurant and took food out drinks out and was abusive to their staff , we thought it was a joke at first when we advised the rep that we weren't actually in the hotel the night before that we were at the show time show which we booked through our rep so he knew we were there !! He called his boss and explained that basically they were lying to which we refused to sign any forms until we spoke with the so called manager Rona our self , our rep tried to arrange meetings with her and she just kept refusing , so basically she was accusing us of stuff but had nothing to back her issues up with!!

We had to take the kids for McDonald's burger kings and what not because none of them would eat in the hotel , one of them basically lived off milk !!!

One of the rooms where covered in cockroaches and when we went to see about it they gave us a spray to spray on them???

Staff in restaurant done nothing but smash glasses or spill drinks on you with no apology , one of our party couldn't find spoons for ice cream and asked a member of staff who asked her "if she was blind" and pointed to them !!!

Only good thing about hotel was the pool and pool bar which is actually the night bar as well !! Their is no quiz bingo and whatever else they advertise saying they have - 3 star ??? No chance !!!! Never will I return and never will I book with THOMSON'S the hotel was also over ran with Germans !!!!!!
"

  • Holiday details: Jun 2014, booked with Thomson
  • Advice: Don't book it !!!
by Laura's W
1 / 10

1 reader found this review helpful. Did you? Yes

Recommended for good value and helpful staff.

"This is a 3star venue but they offer a better service than expected. Apartments are very clean and well serviced as is the whole complex, reception staff delightful and helpful, location great and amenities are all you need. Near shops which is good if you are self-catering. One niggle! no kettle, take one if you want tea/coffee, otherwise apartments are adequately equipped. This was our second visit and will definitely go again.

As with all Tenerife you have to go downhill (and back up!) but there is a very good range of restaurants within 10-15 minutes walk. Good bus service near the complex to explore the island.
"

  • Holiday details: Feb 2013, Booked Independently
  • Good For: Beach
by RayJul
9 / 10

Did you find this review helpful? Yes

Fantastic

"Stayed at this hotel for 1 week, wish we had stayed for 2, Apartment was immaculate, we were on the 1st floor of block E which although next to a not to frequently used road, overlooked a park with stunning mountain views beyond. So impressive was the view that I now have it as a desk top background!. Both our children felt safe and relaxed enough to go back and forth to the pools and other amenities on thier own. We had our own bedroom with double bed but seperate mattresses, kids slept on L shaped settee in living room which they said was comfy. Only down side was 2 ring electric hob with no kettle, toaster, or grill, made tea/coffee by boiling water in a saucepan which was no problem really. Ricardo the the entertainments chap is very patient and encourages children and adults to take part in Rifle shooting, water polo, Darts, Table tennis, basket ball and pool, but doe's not bully you into it if you just want to chill. You enter Hotel via a small shopping mall which has an underground supermarket which stocks a lot and bakes fresh bread, though the Hyper Dino 200yrds down the road is cheaper and staff very friendly. Would definatly stay here again. Really classy area of Adeje Hotel full of Germans and Scandanavians which is always a good indication, no cockroaches or litter 15mins to beach down hill, 20 mins to main restaraunt areas, 4.80 euros in a taxi"

  • Holiday details: Feb 2009, Self Catering, booked with Lowcost beds
by Armitageshanks
9 / 10

7 readers found this review helpful. Did you? Yes

Would reccomend this hotel to...

"Would reccomend this hotel to families. Breakfast worth getting up for, lunch was adequate, evening meal was excellent- every night we had a choice of 5/6 meats!! The staff are very good here, only 1 bar at nite but hardly ever queued longer than a minute or 2, even at last orders for AI !!! Pool and area is excellent, plenty of room even though we were at height of the season. Rooms are the best ive stayed in for AI.

Lovely resort, very handy for shopping ( a lot of shops on at front and underneath the complex).

Bad points- No air con and entertainment average. DO NOT LET THIS PUT YOU OFF!

In all we had a great time at el duque and would go back.
"

by G Flynn
8 / 10

6 readers found this review helpful. Did you? Yes

We found the apartment at el duque to...

"We found the apartment at el duque to be spacious,and very clean. The whole complex was superb.Staff were very helpful and friendly. The walk to the beech take about 15 minutes the downside to this is it is all down hill, meaning it is all uphill coming back and very tiring to walk back.

Only saw 3 cockroaches 2 of them on the morning we left.

If you are looking for a good entertaining evening in a british pub then try The Bay View situated in fanabe on the seafront which has great entertainment both for adults & kids seven nights a week.

Would definately recommend staying at these apartments.
"

by A D Reeves
9 / 10

3 readers found this review helpful. Did you? Yes

I found El Duque a good value for...

"I found El Duque a good value for money deal for my family vacations. We stayed there a forthnight and despite our fears for the risks we were taking for so long a stay, I must say that it was a very convenient resort for our two short age kids.

Staff was really helpful, our kids were occupied with activities throughout the day, and we even had time for some sport and reading.

We might go back to Tenerife next year, and will repeat El Duque. I highly recommend it for families with young kids and need for rest.
"

by A De Rovere
8 / 10

1 reader found this review helpful. Did you? Yes

Best place to stay when travelling with children

"We went there with two kids and hardly saw them during the day, as they kept them busy with activities. Weather and food were excellent , rooms big enough and we had a rest, so everyone was happy.

It is actually located within a shopping mall with very nice shops.

Only thing is that there is quite a walk to the beach, but children wouldn´t want to go as they were having so much fun at the apartments.

A good value for money, specially for families with limited budget!

I would definitively recommend it.
"

by Chipie10
10 / 10

2 readers found this review helpful. Did you? Yes

Good Family Holiday

"My wife and I, along with our two year old son stayed at the El Duque Aparthotel in the last two weeks of Nov 07, and had a great time.

The hotel is open plan, with several three storey blocks on the complex. We were in Block A, top floor, which afforded views of the smaller (Heated) pool, and looked towards the sea, catching the afternoon sun. Make sure you get a South facing apartment, as we noticed that many balconies were in the shade in the afternoon.

The complex has two pools, one absolutely huge pool, with a kiddies paddle pool, and the smaller heated pool. We swam in both pools, and the larger was defiantly a bit chilly, but fine if you kept moving.

Loads for the kids to do;

Swings and a slide

Kids play room with ball pit, numerous toys, TV & Video, crayons etc etc

A big slide going into the main pool.

Paddle pool

The apartment we stayed in was of a good size, with an absolutely huge balcony, and was cleaned every day except Sunday. Have to commend the hotel on the level of cleanliness.

The kitchen wasn’t particularly well kitted out, but then we didn’t use it much, so it was fine.

One small gripe…. Twin matresses on a double base in the bedroom wasn’t great, but they were comfortable.

We were on a B&B package, and never tried the evening meals, but breakfast was OK, as long as you can do without your cooked English breakfast. The eggs, (fried/scrambled/omelette) were consistently bad, and the rashes of fat, with streaks of bacon weren’t much better either. The continental breakfast was very good however, offering a wide selection of cold meats, salads, croissants, breads, yoghurts, cereals etc. Breakfast is all buffet service, but was never busy and we never had to queue, and was served from 7-10am.

The hotel had evening entertainment on 6 nights a week, ranging from local bands to a Snake show. We saw a magic show, comical in itself, and a snake show. Must have had too much to drink that night as we ended up with a 15kg Python draped around our necks. All good fun.

The hotel itself is located behind a shopping centre. You have to walk through the centre to get to the hotel. May sound a bit strange, but it’s fine. There’s a Supermarket in the centre (check the sell by dates!!), and a few restaurants, along with a large kiddies play club, that attracts toddlers to 16 yr olds, with soft play, ball pits, video games and mini golf. It’s got a bar as well, so you can have a nice cold beer while you watch you kid/s play.

It’s about a 10 minute walk to the beach, and there are two to choose from. We used the Fanabe beach most of the time, as it is very big, clean, fairly calm sea, and not crowded.

We did the usual trip to Loro Parque, which is about 1 ½ hrs by coach to Puerto de la Cruz, and as always, the animal shows were excellent, and it’s a good day out.

We also went to the Jungle Park, which was really good. The bird show was fantastic, with eagles, buzzards, and owls swooping so low they touch you as the fly past you. They also have an adventure trail and a downhill toboggan, which would be great for young children.

The Monkey Park is an absolute must! It’s in the middle of nowhere, and cost about 15 euro to get there by taxi. We would never have found it if we had hired a car. It’s really basic, but you can up close to the monkeys and feed them, including the chimps. They have a big walk thro section where the monkeys roam free, and will hop on your shoulder and let you feed them. They are very well fed monkeys! If you do go, don’t forget to take some dried fruit with you.

All in all a good holiday, in a nice resort and a nice hotel.
"

by 101proof
8 / 10

Did you find this review helpful? Yes

Couldn't Fault It

"we arrived in the middle of the night and once we walk through the strange entrance through the middle of a shopping centre ( found out later alot of hotels in tenerife have entrances like these ) we where very pleased with our chosen hotel and were given a warm welcome and even when we got to our rooms the reception made sure we were ok. When we woke up in morning to our surpise we had the most fantastic view from our room overlooking one of the mountains in tenerife. The rooms where very spacious and it was idea having a separate bedroom to the living area. The room was spotless when we arrived and cleaned daily, We went half board even though the food was good it did gets abit samey after two weeks. The pool was idea for adults and children, shallow pool for small ones. but do be prepare to get up early if you want a sunbed, mind you the hotel advises you to take the towels off if they haven't been used for a 1/2 hour. The hotel is not that closes to the beach approx twenty minute walk down hill then of course it all up hill on the way back ,but tenerife is know for it hills. Come out of the hotel and turn right the turn right again walk down the hill and past the spa (very nice) and you get to one of the best beaches in tenerife and the Avanti cocktail bar is very up market with comfy wicker sofas and oil burns very romantic (only problem we had the kids with us) also you can pop in to the grand hotel which is next door to el duque and enjoy there bar area which is much better than el duques. but in all a very enjoyable holiday"

by HastingsWoolly
8 / 10

2 readers found this review helpful. Did you? Yes

Loved everything about it

"we have spent a fortnight at this aparthotel for easter. It looked like we were entering a shopping complex when we first arrived but we had a very pleasant surprise. The location was very good in an excellent area of Playa Fanabe. We booked half board and the food was very good as were the choice of food. The restuarant staff were very friendly. The apartment was huge and comfortable. The pool was large and there was a good sized baby pool. Another pool was heated at the other end of the complex.

The entertainment was excellent as was the entertainment organiser.

All in all a great location, place, food and would go there again.
"

by hydegaynor
10 / 10

1 reader found this review helpful. Did you? Yes

Beautiful hotel with beautiful surroundings!

"The El Duque Aparthotel was absolutely beautiful. The apartment blocks were clean, smart and simple with everything you could need for your stay- minus a kettle though! So tea lovers need to take their own!

With a choice of 2 great pools and pool bar you never need to leave the complex unless you wanted to explore the beautiful El Duque beach and prominade. The food is very reasonably priced in Costa Adeje and you're spoilt choice with the great selection of restaurants.

The only drawback of the holiday was that it was very difficult to get a sunbed in the complex, unless you were willing to get up very early to ensure you had your share of the sun!

Overall our stay was brilliant and we would definately recommend these apartments to everyone.
"

by Shoe-Pixie
8 / 10

Did you find this review helpful? Yes

Ver nice hotel

"It is a very nice hotel, located close to the beach and in a very nice part of that side of the island. Everything was clean, breakfast was very good and my overall experience was really positive. The only negative thing was no parking in the hotel at all, although it was clearly stated on the hotel's website that there was a parking belonging to the hotel and that it was also included in the price.

I was really surprised when I found out about this on check in. It seems that they give wrong information on their website.
"

by Bogotanka
6 / 10

Did you find this review helpful? Yes

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Map for Aparthotel El Duque Closest airport: Tenerife South Reina Sofia (TFS) 10.6 miles

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Top traveller tips for Aparthotel El Duque
  • by Armitageshanks

    " Otello 2 Garlic chicken resteraunt next to playa Fanabe beach!, breakfast at Loch ness cafe same row "

  • by RayJul

    " If you want sun on the balcony try and get a sea facing apartment. "

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Aparthotel El Duque is also called:

  • aparthotel el duque hotel
  • el duque
  • El Duque Apartments
  • el duque tenerife

Address: Av Bruselas 14, Tenerife 38660, Spain