Having read alot of these reviews before we set off, we had expected a number of things from...

1) Bad rooms
2) Bad food
3) Birds in the food halls
4) Mossie's eating you alive all night
5) Staff that stood waiting for... read more

After reading all the negative reviews about this resort I was very apprehensive about staying here. Please do not wholly accept some of the negative reviews!

I and my partner have particularly high standards and have travelled to many intern... read more

We were expecting a very relaxing, luxurious holiday (after all Sandals has an excellent reputation and we had chosen carefully). However, we were very disappointed with the standard of the hotel, it's a 5 star apparently, but we found it more like a 3 st... read more

Well don’t go to this Sandals resort if you are expecting luxury, this hotel is not 5* more like a 3*. We were very disappointed with this hotel. Having been to 3 other hotels in Cuba this came bottom of the list.

Hotel was half empty. Food ... read more

DO NOT BE FOOLED. This is not a 5 star resort. NO ROOM SERVICE, NO SERVICE, FOOD NOT THAT GREAT. (my wife even got food poisoning from one of the restaurants)

We have been to other Sandals resorts and were very happy. This one leaves a lot to... read more

We stayed here at Sandals for 7 nights. Accommodation was excellent. Beach fantastic and pool areas all good. In general staff were cheery and helpful and although bars were often very busy, service was fast.

The one area we were very disappo... read more

This is by far our best holiday through Club Class Concierge. The best hotel we have ever stayed in, even better than Vegas last year. Next year we are off to the Maldives... read more

I just want to point out some things. Basically this is definitely not a five star ultra all-inclusive hotel, for what you expect from Sandals, this does not live up to your expectations.

The Spa in the hotel was not working we where told it... read more

My husband and I have just returned from Cuba. What a wonderful place. The people are fantastic so polite and courteous.

Unfortunately our resort Sandals Hicacos was not the standard you would expect of a 5 star. We arrived to find that th... read more

First time flying with Air Canada and we were very happy with them. Previously traveled with Transat and Skyservice and the biggest difference was the amount of staff creating a quicker check-in process (especially important in Cuba – Transat check-in lin... read more

The resort and hotel were absolutely fabulous and could not be faulted. However, Thomas Cook left a lot to be desired. The hotel was beautiful and situated right on Varadero beach. The staff were very friendly and helpful and made our stay very enjoyable.... read more

Well, the centre was gorgeous beyond belief. It was our honeymoon but unfortunately the centre as described in the brochure was not ala Carte and it was not all branded drinks as it displays in the brochure. To make up for this people are fantastic and th... read more

Considering Sandals advertise the ultra all inclusive adults only resort, You will all be pleased to know that staff children are allowed in this hotel in fact they live there !!

With the permission of Sandals, We complained to Sandals and the... read more

We chose Sandals Royal Hicacos in Cuba as our Honeymoon destination. The resort is very nice, but it is not what we expected from a Sandals resort and was certainly not worth the price that we paid for it. We stayed for 2 weeks from 21st July 2003.
... read more