Santana Hotel, Bugibba, Malta
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Santana Hotel Reviews
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We arrived at Gatwick Saturday morning for our EasyJet Flight taking off at 6.20am only to find that had been delayed by 2 Hours - what a good start, it can only get better, after been given the all clear we arrived in Malta and the pre booked transport that met us was a grubby old small transit bus with no air conditioning the temperature was in its
30's it dropped us off at Santana hot and sweaty only to find that their air con was not fully working also, we had taken our 27 year old daughter with us and expected two rooms on the same floor but instead they had given us one room on the 5th floor and another on the 6th floor?? we asked for the rooms to be changed and was given various other choices but all the rooms offered were much worse than what we had been allocated.After trying to rectify this without success we kept the separate rooms, our rooms balcony could not be used as it was so dirty and grubby, my daughters room had a nice balcony but with the side wall of the hotel marked with mildew, and mold, the sundeck, restaurant (which was dicounted for guest on B/B) and health spa was good, staff was helpful but a few was not bothered. Air con problem not resolved so noisy room fan was the only reliable cooling option. Although passable as a two to three star I would not really reccomend this hotel to anyone unless you can put up with quite poor standards after looking forward to a good holiday.