Chalet Bonjour Bonjour

The party of 26 had been booked into the chalet by a party organiser who had collected all the money for the accommodation and had paid us for everyone. In addition to our normal very generous group discounts t he group had been given an additional large discount on the price of a quad room. However the group averaged out the cost of each bed and charged the same for each guest. The four guests, who the party organiser had allocated to the one room, subsequently complained during the week to us about the lack of space and asked our chalet manager for a discount. They were told by our manager that any pricing issues should be taken up by their party organiser as he thought that it should be the group leader to disclose to his friends that the room had already been discounted. The four guests were unhappy all week and were very unpleasant to our staff. We now recommend to all group leaders that it may not be equable to just average discounts across the whole group. The other issues raised by Wanderski are answered below and by all the other reviews. 1) Communal areas small We have a huge hallway, wide staircases and landings – much larger than most chalets. Dining room seats 47 - their party was 26 and there were only two other guests Sitting room seats 30 Terrace for hot tub is 650 square feet Huge hallway, wide staircases and landings – much larger than most chalets. 2) Variety of room sizes 4 bedded rooms all have a discount on the bed price and although there are space restrictions when compared to the twin rooms; guests have always found them adequate. Specific mention is made of any space restrictions in bedrooms on our web site in "room descriptions". A Room plan is also available. 3) Quality of wine Our red wine is an "appellation controlle" Minervois and our house wine is a carefully chosen "Vin du Pays" des Côtes du Tarn. The wine is included in the holiday price and is much superior to most chalet wines. This is our first complaint about the wine. 4) Poor level of service. We are very proud of our staff. They all work very hard. As can be seen from our many positive reviews, our staff are way above average and do a first class job serving our guests. The leader of this group has complimented us on the good service and management of the chalet and has expressed how pleased he was with the holiday.