Twitchill Farm Cottages

I am really sorry you had these problems I know we discussed the heating which just needed the thermostats turning up on each radiator, they had been turned down as it had been so warm. Maybe it was the flow valve at the other end of the radiator that needed adjusting sorry I would have sorted this if you had mentioned it. I can not get WiFi in any of the cottages as there is no other phone lines and the signal is too week as you know we live in a remote area and not in the village (which is the beauty of the location for a holiday cottage) The information packs are full of old and new information people like to leaf through it all. (So they tell me) The microwave is standard and I thought leaving the instructions in the cupboard above it would help more than anywhere else. The double bed is a standard size if it was smaller my double sheets would not fit they would be too long!! Yes I will have free view when it comes digital in this area in September but until then it is not possible really sorry. I hope my reply answers all the questions These customers left saying that they had really enjoyed their stay with us.

I feel upset at this comment and feel I need to explain. I tried my best to resolve the swimming pool problem the pool was working but the heating was down slightly I closed it as I felt it would be too cold for people to use it. It had failed New Years Eve and I struggled to get a plumber out there and then we had outside temptures of minus 15 degrees and it had struggled to keep up. I explained this to them but they went off alarming at me. It was out of my hands. The children in the end did use the swimming pool at the cooler temperature most of there stay and I had asked them if it was ok and they said yes. By the second day of their stay the temperature was coming back up so I didn’t see the problem but it obviously was! As far as the heating it is included in the price and yes I did turn it down slightly as they were leaving all the doors and windows open. The electric heaters were put in, as it had been so cold just as an extra back up. They did not pay for there electric and I did not ask for any as a compensation for the swimming pool not up to scratch. I am really sorry that these customers did not enjoy their stay. The cottages are the same as they are usually sold separately.

I am really sorry that you did not enjoy your holiday with us I have been running Twitchill Farm Cottages for 22 years now and this makes me very upset that you never said anything whilst you were here. I am very particular about the cleanliness of the cottages I have only recently had the decking put down so I would presume there were a few leaves on it. The cottage size is not large as they are only "cottages" but surfiffant for 8 people in each. The pool is not on clorine it is on baquacil so does not effect the eyes but yes tastes funny but you are not surpose to drink it!! It is cleaned on a regular basis as it has to be for safety reasons. I have in the last month had the cottages painted and new kitchens. If any electrical equipment was not working you should have told me and I could have replaced it straight away. As for the cats I have a few farm cats The lane is steep it takes 10 mins to walk down and 20 mins back up I can not alter that sorry. To end this I really hope that anyone reading this is not put off as it is a beautiful place and great walking country.