Silla Goa Resort Hotel

Dear Sir, I am terribly sorry that you did not fully enjoy your stay with us, I can only apologise if your did not find our bedding clean enough, however, I’m sorry to point it out, but I feel for impartiality I must, but I wonder if you would find any hotel clean enough as you choose to carry an entire selection of bedding with you on holiday before you even arrive at a hotel? With regard to our bedding and towels, we change all room linens every day as a matter of policy. Our inventory of sheets & towels gets crossed checked against occupation rates to make sure no one is missed by accident, so I’m not exactly sure how it’s possible for you to have had the same towels for your entire stay? I can only assume that as all our towels are bright white, you may have seen the new towels and assumed they were the same ones as the day before? However, I can assure you that daily fresh towels and bedding is a mandate of our housekeeping dept. We thank you all for your time in reading our responses, Silla Goa Resort.

To all, Concerning the above mentioned comments, I do feel it’s necessary to explain to all reading how exactly the odour problem occurred, it’s common with many backpackers / short term stays during the monsoon season: The guests in question travelled to India during the monsoon season, and as they’d spent the prior 10 days travelling, it’s safe to say that their clothing was packed into their bags for the majority of their trip. As travellers move around India in the Monsoon season it is inevitable that thier bags and the clothing inside them become damp - through rainfall or just general humidity. If the clothes are left inside a damp container like a non-plastic suitcase or backpack, they start to omit an ionised odour that, if left unwashed for more than 2 days (even if you haven’t used the clothing) can be comparable to the smell of urine. When guests with such damp clothing enter our rooms – which are kept dry, sealed and at a steady humidity due to air conditioning – the intensity of the ionised smell from the damp clothing they would have been wearing and carrying would have become apparent and more intense overnight. This is how the smell was only in the guests immediate vicinity when they went to bed (where they mistakenly though it was being caused by the sheets) but by morning filled the entire room. If the odour had really had come from the linen, then it would make sense that the entire room would have been contaminated much before the guests entered, as the bed would have been made at least 12 hours earlier? I’m terribly sorry to say, but what happened to these guests is very common to foreign travellers coming to India during the monsoon time and is that the smell did not come from the sheets but instead from their damp clothing. I’m sure they found that after all thier clothes were washed, irrespective of the linen in the room, the smell of urine they described left the room, never to return again?!? Hopefully, after reading this, travellers will understand that if your travelling during the monsoon season with your clothes in backpacks / non-plastic suitcases, you would need to wash your clothing as soon as possible if your bags become wet. And this way avoid the ‘urine’ odour that is associated with high humidity damp clothing! We thank everyone for their time in reading this, Silla Goa Resort.