Grand Riviera Princess Hotel4 star
- Fitness Centre
- Free Breakfast
- Free Parking
- Kids' Activities
- Room Service
- Swimming Pool
- Wheelchair Access
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This is at the top of my list for an all inclusive resort. I am so glad we paid a bit more than we usually do. Service was great, rooms great, buffet food always fresh and plentiful, tasty too. I liked the long walk to wear off what I ate. We were near activity pool but back side so we were not hearing noise if we wanted to rest in the room. Shop staff were friendly, housekeeping were prompt . Room was immaculate,the landscaping divine.Yes the jacuzzi had rust stains but the rust doesn't leak into the water.I brought my own clock toplan for tours etc. but that is all that was missing from the room was a clock of some sort. The shower was huge but could have used a larger shelf for toiletries.I think the buffet rooms could have had an adult only section as the youngsters were a little unruly sometimes.The beach was beautiful but as I don't like swiming in the ocean/or sea water I preferred the pools . There was always a quiet area to go if you are not interested in the activities going on
- Holiday details: Nov 2012, booked with Westjet vacations
- Advice: join the tours, the guides were knowledgeable Best Day tours
- Good For: Beach
3 readers found this review helpful. Did you? Yes
me and my husband went for our honeymoon in june it was amazing food was very nice and rooms were too and the staff were very helpful.i couldnt say a bad word about it dont read all bad reviews as you will think about them on your holiday.all i would say is dont forget you have got to pay to come out of mexico and in june it was 45 pounds each
4 readers found this review helpful. Did you? Yes
We have just returned from a 2 week stay at the Riviera Princess and it was wonderful for the duration. Please ignore negative reviews.
All staff were very friendly, couldnt do enough for you, we even recieved phone calls in the room to check everything was ok and to see if we needed anything.
Bar and restaurant staff were always quick to serve.
The buffet restaurants have a vast choice of food to suit all and we were lucky enough to eat in all 8 of the A la carte restaurants. 6 of the restaurants served exceptional food and the other 2 we found didnt serve food to our taste but service was still super. It was very easy to book a table and you could visit as many times as you wanted.
There are a number of different pools to visit to suit all guests, some quite and relaxing and others with music and ideal for families. The beach is beautiful and you CAN walk into the sea, there are a few stones but the water is clear and there are plenty of beds.
Rooms are excellent, food is excellent, this is one of the cleanest hotels we have ever stayed in with staff working round the clock to keep everything up to standard.
How any one can say this isnt a 5 star or complain about this hotel must be mad.
Please go and enjoy this hotel, we are already planning to book again for next year.
- Holiday details: Jun 2010, All Inclusive, booked with Thomson
- Good For: Beach
12 readers found this review helpful. Did you? Yes
We were on vacation to this Hotel last April for two weeks
The food was average, the beach too small, Those restaurants at night were hard to reserved the pool behing our room were always cold.
Plus the day that we left to comeback home, my friend had something removed from his suitcase(parfum) I know that it is not much but you think that in a big hotel like the Princess we should feel safe.
In one phrase this hotel is way to big and over rate for us it is not a 5 stars hotel
- Holiday details: Apr 2010, All Inclusive, Booked Independently
- Advice: Over rate Hotel
3 readers found this review helpful. Did you? Yes
What A Place, Some Of The Other Reviews (they must have been on the moon when they wrote them) We Went For My Cousin's Wedding, There Were 20 Of Us, And We All Can't Be Wrong. It's Amazing The Staff Can't Do Enough For You, The Food Was Exellent The Entertainment Was Superb, The Entertainment Team Were Great They Work Really Hard, We Went To Coco Bongo's (a club with great acts like elvis, queen, gun's & rose's, spiderman and great dj's) They Came With Us And Treated Us Like King's & Queen's.
I Would Reccomend This Place To Anyone And Everyone, I Am Deffinetly Going To Go Back In 2011. THANKS FOR A GREAT HOLIDAY.
- Holiday details: Jun 2009, All Inclusive, booked with Thomson
- Advice: Diving is a must in cozomel
- Activities: Playa del carman is a great night out
- Good For: Beach
17 readers found this review helpful. Did you? Yes
This resort is beautiful, but that is where it ends. The beaches are nice but as soon as you step into the water it is very rocky. You can NOT walk in the water. The swimming pools are salt water, NO hot tubs, around the pools or ocean. The food was cold, always tasted like yesterdays leftovers. All inclusive but we were not allowed to have coffee for lunch, but we could for supper. The worst thing about the resort is very poorly organized!
The staff was unfriendly, and the restaurants are very hard to book. They are aprox. 1 km away from the beach. If you go to this resort be prepared to do alot of walking!
I also came home with more bug bites, I have been in the Caribbean over a dozen times, and this was our worst holiday we have ever had!
- Holiday details: Mar 2009, All Inclusive, booked with Transat
- Advice: I would tell them NOT to go to this resort!
- Activities: diving at Cozumel was great!
3 readers found this review helpful. Did you? Yes
My girlfriend & I spent a week at the Grand Sunset Riviera Princess resort Feb 5th to 12th, 2009.We had never stayed at this resort before and looked forward to holidaying in a 5 star hotel. We were very impressed with the appearance of the building and the grounds are beautiful and well maintained. We were however disappointed with the service received from some staff members; particularly those working in the main buffet restaurant. We would have to ask repeatedly for coffee in the morning (staff appeared too busy cleaning & setting up tables). On some occasions we would go to the waiters' work stations to get our coffee ourselves but would then get told by the staff to sit down and they would serve us. It would make more sense to simply put a pot of coffee on the table so you could help yourself. For some unknown reason, there was no coffee available at lunch or dinner. The rooms are spacious and bathrooms nice but the maids don't leave facecloths; instead you are suppose to use a lufa scrub sponge! There is also no soap dishes in the bathrooms so you are forced to leave soap bars on the granite counter or on the shower floor. Quality of food was OK, plentiful and good variety but disappointed with the "a la cart" menus. I can recall only a couple of servers who were happy and joking with diners. Tipping did not seems to make a big difference for the majority of staff, especially at the bars.
- Holiday details: Feb 2009, All Inclusive, booked with sunwing
- Good For: Beach
2 readers found this review helpful. Did you? Yes
I havent actually been yet!!! I am really concerned about all the bad reviews on some sites,just wanted to say if anybody has got some positive feedback,i sure would be glad to hear it ,thanks
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We spent 2 weeks at Riviera side in junior deluxe 3rd floor (8211). Great room and perfect view. I have to say that hotel was FAR better than I expected following other reviews I had read since it opened in December 2007. It is a massive resort, but the beach and pools are excellent and the hotels lays on 3 free coaches to Playa each day. If you don't want to use the coach, you can get a taxi for USD13 each way. Clientelle are mostly from USA and Canada, but we did hear some French and Eastern European guests while we were there. Minimal English guests at the moment.
The hotel gives you minimal information on check in as to what facilities are on site, and the resort map is poor. Hopefully this will improve in time. Both reception areas (Sunset and Riviera) have ATM's where you can get extra pesos if needed, much safer than using ATM's in Playa. We used USD, as accepted all over resport and Playa.
Food is plentiful and varied - but the main buffet food services do let it down.. The bar staff get 10/10 as do the maids. Our room 'safe' was perfect. We tipped bar, restaurant and room staff USD 2 a time.
We saw no mosquitoes at all until the rain started on 29th/30th May. Then I saw several in corridors linking ground floor buildings. (Buildings 8 , 7 and 6). The ground floors have some fountains and planting within the building, hence the mozzies.
Beach was great, good sand, safe water and loads of loungers to sit on - pools are excellent. You can choose noisy or quiet - loads of choice. Animation staff are also excellent and work hard. You can safely walk the beach both North and South for a hour or more with no problems.
There is a lack of entertainment in the evenings - I only saw a three piece band strumming away each evening. Most people just sat around talking and drinking.
My only real gripe the whole 2 weeks was the Riviera Buffet. Its bedlam at busy times - like a canteen.......badly laid out with food at one end and three sections for patrons. We gave up eating the broccoli and carrots - hard and warm. May as well have been raw. Also one night the new potatoes in a salad were grey inside. Huge selection though and loads of it. Aim to eat at 7am - 12 noon and 7pm and avoid the main rush. Breakfast and Lunch at Tortuga restaurant by the beach if you want a more calm meal setting. Service is excellent. We ended up eating all breakfasts there for some peace and quiet.
Floors are very slippery in resort (most are marble) - especially when wet - I nearly fell 3 times.
Is the hotel 5 star - not yet in our opinion - but it could be well on its way if it gets those Buffet restaurants and entertainment sorted out. Personally though I think it is perhaps too big to give the service and food quality that a 5 star resort needs. It looks like a 5 star hotel, but the services let it down. Goodness knows how it will cope when the new rooms being built are occupied.
Shuttles to PDC leave at 10,11 and 12 am (get ticket from Concierge) and they lay on enough buses to bring everyone back at 6pm. But we got taxi back at USD 13
Our room backed onto the building work at Riviera side. Yes, there is a huge block of new rooms being built that stretches the whole length of the current buildings 8 and 7 but, as at the entrance side of the rooms, we were not too bothered by the banging. It certainly did not affect our holiday, so guests need not be concerned.
Rooms have fridges that are filled with water, soft drinks and beer each day. Plasma TV is good and offers about 25 channels, mostly spanish or american. Shower room can be awkward as water goes all over main bathroom floor and again floors are slippery when wet.
Regarding the computer access - we tried on several occasions to get on line but gave up - I had no intention of sitting waiting for a hour a time to get access to one of the 3 working machines. They do need at least 2-3 more computers in place for guests. I was lucky to get access one evening - but the machine crashed twice. Although I think that was me as the keyboard was not one I was used to and the prompts were in spanish. @ is acessed via control alt F2 for example. There is no @ key. I had to ask an american lady how to access that key.
There is no store to buy books and magazines etc - only facilities at the moment are jewelery, basic toiletries, swim wear and tourist tat. So, if you read fiction on holiday you need to bring enough to last your whole trip.
Trips were excellent - we did Chichen Itza, Coba, Aktun Chen, Tulum and XCarat on mainland - plus went over to Cozumel on ferry to go down to view the Reef from Atlantis Submarine. All were excellent and money well spent.
Would we go to the Princess again, I am tempted to say yes, but I think a fairer answer would be no, although it is a beautiful resort it was too big and impersonal for us. That said at the moment it is exellent value for money.
11 readers found this review helpful. Did you? Yes
We have just returned from a 2 week stay (14th to the 28th) at the Grand Riviera / Sunset Princess Resort. In total we were a group of nine people spread over three rooms. Group make-up consisted of myself and my Wife and our 13 year old Son in one room; My Brother, his Wife and their two small children in another room; and finally my Father and Mother in the third room.
Rooms: Upon our arrival late in the afternoon we were provided with three Jr. Suite rooms on the Sunset (south) side of the complex. These rooms were fully functioning with the exception of my Parents room’s plumbing, one of the sinks had no pipes below it and drained to the floor, and the toilet would not re-fill. The second sink (there are two in each bathroom) functioned normally and the toilet started working adequately after we fiddled with the internals a bit. A call was placed to the front desk to register the problems and request repairs, I can’t quite remember (it was two weeks and many tequilas ago) but I believe someone was sent around that was not qualified to fix the sink, as this would have taken some more advance plumbing expertise, but who was able to further improve the operation of the toilet. First night found everyone resting comfortably after a night-swim in the amazing looking pools. I, having slept soundly on the plane, decided to stay up and read on the balcony for a while. This proved to be a bit of a mistake as my legs were well covered in mosquito bites the next morning. This was my error, as there were insect repellent wipes provided in the bathroom but I didn’t think to use them. Inside our room I didn’t detect any Mosquitoes.
During our tour-operator orientation meeting the following morning my Wife mentioned to our representative José (“please pronounce the “J” I’m French not Spanish”) that we had been given Jr. Suites and we had Jr. Deluxe Suites booked. Our TranSat Representative spoke to the Hotel and the following morning we were offered three Jr. Deluxe Suites on the Riviera (north) side of the resort. We accepted this move with the exception of my Brother and his Family as the floor-plan and quieter room (further from the action of the pools) was a better fit with the two small children. Truth be told, the only real difference between the Jr. and the Jr. Deluxe is the Jacuzzi tub (which we never actually used). Also we did end up having a partial ocean view in the Deluxe Suites. The new rooms functioned perfectly well; the AC was fully functioning but we immediately turned it off as the room cooled to a pleasant 22-24 degrees Celsius each night with just the fan on. If we wanted to be cold at night we would have stayed in Canada. Oh, I should mention that our TV never worked as it had not been connected beyond having the power cord plugged in. We have an informal “no TV when in paradise” rule anyway so we never bothered to register it’s non-working status with the hotel. My parents said that they tried theirs and it seemed to work fine.
Service: All the staff had obviously been trained in the proper way of doing things; however it is evident that the levels of experience vary a great deal from staff member to staff member. Over our two week stay it was interesting to watch as the less experienced personnel began to catch on to the intricacies of relating to an international customer base. Almost everyone was very friendly, and you could tell that the hotel was going through a teething process whereby some of the Wait-Staff would be moving up to Lobby Bartender and perhaps others down to Dish Washer.
Beach & Pool: Crucial elements of any tropical holiday, the beach was large and very clean, with fantastic soft sand. The first few days we were there the waves were quite big as the out-of-season hurricane Olga had just blown through. This was fantastic fun on the Boogie-boards and the Kayaks as the waves were just of sufficient size that they could be comfortably ridden even by land locked Canadian’s such as us. After the first few days the waves calmed down and most days the water was almost flat. This revealed lovely shallow swimming waters that stretched out quite a distance. With pretty decent snorkeling for being so close to shore. We saw many different types of colorful fish as well as skates. There was a good selection of equipment to sign-out and use right from our first day there, but around mid-stay they received a shipment of even more all new equipment. The whole family had a great time on the beach and I especially had a great time playing volleyball, thanks to all my playmates!
The Pools were spectacular and vast, though I personally didn’t spend all that much time around them until nearer the end of out visit when I played a few games of “water-polo” (closer to water-rugby) and Tequila Volley-ball. The temperature was always pleasant and the water always clean. The in-pool bars were plentiful and popular.
Food: Okay, I love food! I’m a bit of a food fixated guy I guess, I try not to be, but that is just the way it is. The selection at the buffets was great and not overly repetitive, always a large selection of fish, poultry and red-meat dishes with an equally diverse presentation of hot and cold vegetable dishes. The only way I could understand that someone would have the complaint of “not enough choices” would be if they only ever selected from the “American Food” section. This section seemed to consist of burgers and fries and Hot-Dogs every night. I suppose this would indeed be boring, I never tried the burgers or Hot-dogs but I did have the fries one lunchtime just for a change and even they were quite delicious.
It should be noted that even with eating every type of food offered and using the tap water for tooth brushing no member of my extended family suffered any sort of gastric difficulty (how’s that for polite!) with the exception of my Sister-in-Law who had a couple of “off nights” towards the end.
Entertainment: The Animation crew seemed to be one of the groups with the most previous experience. The Princess resort people must have pillaged the other resorts for people, and the technique worked well. A high energy crew working hard all day, it is obviously difficult to organize group activities when the huge resort is only half full and people are spread all over. There always seemed to be something fun going on if that was what you were looking for. My Son had a great time and felt very included in the goings-on of the resort. Towards the end of our stay the Animation Crew would be shouting his name across the resort to get him to come join them for some game or another. That my friends, is to me the epitome of fantastic service, and gratuities were given at the end of our stay accordingly.
The evening shows consisted of about 4 nights a week of the in-house Animation Dance troupe doing various shows; American Popular Music, Cats, Copacabana and International Dance styles. The other three nights a week outside entertainment troupes come in; Mayan Traditional, Mexican Traditional, & a variety show.
The in-house team is very talented and over the two weeks they were becoming more and more polished. I thought that some of the numbers would have benefited from them not trying to lip-synch to the lyrics and instead just dancing, but that is just a personal preference.
The performance troupes that were brought in were quite good as well with the exception of the Animal act that was included in the variety show. I’m not a huge animal-rights activist but the poodle in a suit routine does nothing for me. My Wife was very impressed by the Gymnasts acts.
The Hotel also provided some additional entertainment in the center compound most nights, including some spectacular fire dancing, dragon dancers and some others.
Other facilities: The Gym was well equipped and large, though I only made it in for a workout twice.
The Spa was apparently having water filter problems, but was able to provide services such as massages and mani/pedi-cures. The Spa was incredibly beautiful inside.
The Platinum Club facilities seemed very nice (though perhaps a little silly) they had a roped off section of the beach with wooden instead of plastic beach beds as well as small “private” pools with the same sort of beds. I suppose that once the resort is full these facilities will become more advantageous as in theory it will be easier to find a spot. However with the resort only half full… I guess I really shouldn’t say anything as in truth I’m not someone for whom the connection of the terms “Platinum & Club” as a marketing ploy has much appeal. I’m quite happy being one of the hoi-polloi.
The Grounds were beautiful and wonderfully manicured, with their climate if should only be a matter of months before everything is filled in and lush. We have stayed in all inclusive resorts before including another Princess resort (in Dominican) and this was without a doubt the most beautiful.
Excursions: I should make mention of the two excursions we took. The Catamaya was a catamaran and snorkeling combination tour that was loads of fun, very beautiful and also included a great lunch. The “Morning Glory Snorkeling Tour” was also very nice and we were fortunate to see large rays, a nurse shark, parrot fish and a 5 foot Barracuda (Yipe!).
Summary: Over all we had a very good time, we had braced ourselves somewhat as we knew that the resort was opening just 4 days before our arrival and we had lowered our expectations accordingly. Happily this proved to be unnecessary as the stay was nearly trouble free. We did hear many a horror story similar to the ones outlined in the other reviews. However I’m not sure if it was just dumb luck or what but we had almost no complaints, in-fact it almost got to be a bit embarrassing as some people couldn’t wait to launch in to a conversation about how horrible their experience was/is. The only negative things I can think to mention were the mosquito bites I got the first night (didn’t get bit much after that) and now that we are home and unpacked it does appear that our bipod wall charger was stolen from our room. I had suspected that we had just misplaced it in our luggage somewhere, and rather than waste valuable time searching for it we replaced it for $25 at the Wal-Mart in Playa Del Carmen when we were in town. This was strange as the cleaning staff seemed to be reluctant even to pick up the money we left out as a tip unless it was accompanied by a “Gracias!” note.
We recommend the resort, if you are paying full “5 star” type prices perhaps give it another few months until everything is perfected. Meanwhile it is still a fantastic place to stay. I will be posting a few photographs, please enjoy and feel free to comment. If you have any specific questions I believe I can be contacted through my profile.
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Let me start by saying that I have been to 25 All-Inclusive hotels in the Riviera Maya and Cancun (I own a travel agency) and I recently did a site inspection of this property and stayed there one day. I did not have any service problems what so ever and found the wiatstaff in the restaurants to be exceprtional, as well as the bar staff and the front desk.
Let me also start off by saying that someone should have advised many guests what to expect while staying at any resort the first few months following a soft opening. The rooms are highly discounted for a reason and I would suggest that you wait until at least Feb. before staying at this property. Everything will be at 100% by then, as I was told. Pricing will also be at 100% by the end of the summer, I am sure, so if you are on a budget you may consider that as well.
With all that said, according to the staff member hosting my inspection, things have improved dramatically already. I would have to agree based on the reviews I read and what I actually saw, they are night and day. I had no problems what so ever and everything was pretty much functioning as it should. The rooms are all georgeous, food fantastic, drinks made well and the beach is wonderful and large. There is a 24 hour sports bar for late night snaking and cocktails and many food and drink establishments to choose from.
The Villas are nice if you want an area where children are not permitted and the outside shower adds a really nice touch. The platinum suites are closer to the ocean and have a private check-in and butler srevice.Even the standard Jr. Suite is very lux in comparison to other resorts in the area.
The extensive pool system allows the property to never feel crowded, even though there were 1,000 guests on my stay (approx. 50% capasity) There were ample chairs and beds by the pool, and you don't have to get up at 6 am to claim one. This hotel will be fine at 100% as it is very large and has more swimming and dinning options than most all-inclusive resorts.
The grounds are already really nice and when all of the plants amture it will be breathtaking. They really went the extra mile when planting hundreds of mature palm trees and filling the resort with a nice mix of new growth and matured plant life.
There is no differance between the Grand Sunset and the Grand Riviera, except they have two seperate lobbies, both with exceptional attention to detail, even the furnishings are stylish yet extremly comfortable and the sculptures are well placed.
I was very impressed by this resort and have posted some of the pics I took while inspecting the property. This is a 5 star resort, by any standards, but no resort is going to be anywhere near 100% the first month of operation, I don't care what they tell you, so please keep that in mind when making any future travel arrangements.
If you have booked this hotel from Feb. on, I think you are in for a real treat and are most likely getting a fab. deal for a 5 star all- inclusive. Don't wait too long, though, I see this placing getting pretty pricey in about six months. Please email me with any questions and have a great vacation!
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People are too picky!
My wife and stayed here opening week Dec 13-20th and loved the resort!
Sure there are a few start up problems - thats why the price was discounted 50% for startup week.
But in return for a few minor incoveniences that the resort will eventually work out, we got:
- amazingly attentive and friendly staff;
- an awesome room - we were upgraded to the Junior Suite Deluxe room with pool access - I highly recommend these first floor rooms , you just swim out into the pool from your patio;
- very good to excellent food in the a la carte restaurants, particularly the Italian and Japanese restaurants.
- beautiful, sandy beach front;
- fantastic surroundings,
- great bars with short waits for drinks so leave your bubba kegs at home;
What can I say. A weeek in paradise!
- the dive shop was not there for the first week. It may be there now though.
- buffet food is just average in general, although there usually was one or two entrees that were really good. The a la carte restaurants were better.
- mosquitos - some rooms/people seen to have had it worse than others - I had no problems but my wife got a few bites. Bring calomine lotion with you. Personally I don't really like the toxic chems that they fumigate with and would rather suffer a few bites.
Bottom line. Good choice for a resort which will get better each week. Chill out, have a cerveza on the beach and enjoy your vacation.
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