Primasol Tropicana Azure Club

8 readers found this review helpful

We have just come back from our stay here today and absolultely loved it!! From arrival the staff were most attentive and helpful!!I am a single parent to three children aged 14,7 and 6 and felt there was something for everyone.
The room was very well appointed and very clean with air conditioning that was a godsend. The shower worked very well and the tiling was lovely and clean. The beds made up with nice clean linen and plenty towels that were soft. The room was cleaned every day and fresh towels provided when needed. I did laugh initially when we arrived back on our first day from an afternoon in the pool to find our clothes and belongings that we had scattered haphazardly around folded neatly and arranged on the beds and units complete with the childrens soft toys. It looked like a work of art and made me feel like a slob!!
The pools were amazing - lots of shallow water and a good choice of sunbeds albeit had to get up early to secure the best spots. The pool water was very very clean and did not seem chlorinated at all so we did not suffer from stinging eyes. I loved the way the that pools all linked together also the waterfall areas made it lovely. There was loads of shallow areas and great to take lilos or use snorkles and floats in. The
surrounding areas and sunbeds kept very clean and regularly cleaned by several staff on hand throughout the day. The children and I really enjoyed the waterslides - they were great fun!!
The drinks and pool snacks kept us going between meals and the drinks lovely and cool and a bonus the ice was safe to have in drinks, although the drinks were served cool anyway.
The all inclusive food and drinks were spot on and the restaurant staff wonderful. We had a fantastic choice of breakfast served buffet style and there was something for everyone - you could stay here for a year and have a different breakfast each morning. The choice of fresh and cooked food for lunch and dinner was brilliant, we ate salads, soups, pasta, traditional food and the deserts out of this world. I took immodium and medicine for the children as a precaution but this was not needed at all. I felt the standard of hygiene was second to none and it was obvious throughout our stay from observing the staff that they had undergone training and adhered to excellent hygiene standards.
We did not need/use room service but the staff were very attentive. We had an issue with the room key which was resolved instantly also I reported a problem with the flush not working on the WC and maintenance was at our room to fix this within 5 minutes.
To sum up I would say this hotel is extremely well run and has very well trained and efficient staff. Altogether a very lovely holiday and I would recommend especially to young families especially those who are concerned about hygiene abroad.

2 readers found this review helpful

First impressions were the hotel was spotless and huge!
Yeh the cleaning does go on all the time but hotel is still not up to the standards it should be... pool was cleaned while people were inside so dirt and plastic bottles were just being moved while people swam...
Also food was poor variety and half the time you had no idea what you were eating "bird tongue soup" sounds nice...hmm
Everyone that we spoke to in the hotel was ill with stomach cramps to the point where people were bed bound (whatever you do don't go to the pharmacy accross the road he rips you off go to the one right along passed TGI Fridays "set prices")...
One thing we spotted was the chefs all use one pair of gloves and they touch raw meat then veg (this was happening everyday); which is disgusting and from then on we ate out so waste of money going all inclusive...
Also the Thomsons brouchure states you can use the Grand Azures facilities this is rubbish all you can use is their beach and snack bar on the beach... you weren't allowed to use their pool or use the toilets inside... (beach is very hot jetty is amazing and once you walk along its only about ankle deep and very clear)
There was also a lot of accidents in the hotel from slipping in the pool so be careful. (including the slide that had something sticking out and slashed someones leg)...
On the plus the staff are brilliant, all speak a lot of english and the entertainers are a good laugh. Room cleaners are great they make shapes with your towels and always do a fantastic job...
So much hassle of the streets and wouldn't reccomend anyone to go to Namma Bay every single shop gives you hassle (Then say "no hassle"). Say no to business cards as they will drag you in their shops and try to sell you anything and everything. Soho Square is peaceful and you will find all the same shops. If wanting to buy duty free you must take your passports as there are few shops that will sell you alcohol.
Weather was unreal hitting 45-50degrees for the whole 2weeks we were their so take lots of suncream as we went through a bottle every 3days (between 2 of us).
We would not go back to this hotel but would go back to Sharm... Date of travel 21/06/2011-05/07/2011

2 readers found this review helpful

hotel brilliant everywhere was spotless, they were cleaning from dusk to dawn, the reps were very good always there for you the pools were great, good kids club to keep the kids entertained, loads of loungers we loved it, downside perfume guy in hotel propper pest every day , everyone else in there was lovely and not pushy. hird day there i did get diahhorea got some tablets that night 2 days later still poorly went to see the rep, who got onto the phone to pharmacy straight away and within ten minutes had new tablets , unlucky for me they didnt work so ended up goin to the doctor where i had to have a drip and more tablets that cost £230 in english money couldnt drink alcholol or eat much , so put a bit of dampener on things. my advice if u start with tummy troubles tell the rep who will ring for you,re tablets and if you,re no better in a few days go to the doctor i had gastroenteritous, was slightly worried that over ten people had to have drips, and nearly everyone you spoke to had some kind of tummy upset.after first few days, hotel were very good making us use antibacterial before we went in restaurant, they were trying to sort it out , but no one could pin point where it was coming from. after all someone could have had the bug and evey one got different strains of it, but we will never know. I didnt let it ruin my holiday i tried to get out as much as i could for my parnter and my son, apart from that i still enjoyed my holiday here and deffinately would go there again. big thankyou to jolene also dawn , danni n jamie were brill. madgy the waiter badr n shawkey .

2 readers found this review helpful

Please do not believe any bad reviews on this hotel. The hotel is spotless, they clean 24/7 and that is no exaggeration. The choice of food is huge and all lovely, please don't believe anyone who says it is not hygienic, I always saw the chefs cleaning there utensils and chopping boards after preparing anything. The pool is huge, I don't think any hotel could beat this, there are always sun loungers available even at 11am. All of the staff are very friendly, I would recommend using tommy the taxi guy, he is reasonably priced and very reliable. Would definitely recommend having your photos done by omar the professional photographer, he is such a lovely guy and really doesn't earn a lot for what he does. If you want cheap cigarettes don't use the shop in the hotel use either the first shop on the left outside the hotel or the 24/7 across the road. This hotel is much better than its sister hotel which is meant to be 5*. You may get a bad tummy but It's not bad food or bad hygiene its just the heat and different sort of food. This hotel is a must, if you want to go to the Sharm pick this hotel.

3 readers found this review helpful

this was our 3rd time to sharm,went to this hotel back in oct with my husband,staff r all great food ok could do with being a bit hotter. pool is fantastic beach 5 min walk,loved it that much going back in may and taking rest of the family:-) carnt wait.

5 readers found this review helpful

I went to this hotel with my boyfriend last June and was thrilled with it. We are a young couple and have been on wild holidays but wanted something a lot quieter and this was perfect. The hotel reception was so clean and all the staff were very friendly from the minute you walk through the doors. Check in couldn't have been quicker and then we were shown to our room. The rooms are amazing, there are really big and so clean (the opposite to our holiday the year before!)All the bedding and towels were clean and the room overall was spotless. There is always staff cleaning (even swotting flies in reception). I couldn't have asked for a better hotel and would recomend it to everyone!

8 readers found this review helpful

first impressions of the hotel it was very big rooms were clean and big with all the things you need, pool was big however not as many sun loungers unless you are up very early.
we arrived on the friday night and were drinking the bottled water that we got free from the bar by monday morning myself and my partner were very ill with constant diarreoha and from listening to other people we wernt the only ones!
This carried on for the remaining on the holiday and was still not fit to go back to work the following week.
so were un able to leave the complex!

6 readers found this review helpful

peacefull entertaining just amazing took my 3 year old girl n she loved it its clean food is great!

1 reader found this review helpful

I am not going to be too scathing, but as a university lecturer who teaches tourism and hospitality students I have to be honest. This hotel is lovely, as long as you get a good view. we were moved after the first night as we had requested, and were prepared to pay, for a pool view before arriving. Instead we got a view of a half buit wall. Ok bad start. New room was nice pool view. Lets relax and enjoy the rest. went to the cafateria (it is not a restaurant). The smell was apalling. Not knowing what an egyptian jock strap smells like, Im sure it is not as bad as the smell from the restaurant. This got worse as the week went on. We didnt eat after this in the restaurant. Not sure what pepople with thier footie shirts, tatooes and piercings are used to but this is not my idea of fun. On holiday I like to enjoy new experiences and nice food from foreign parts. you cant even go outside the complex to savour local egyptian cuisine. TFGI in Egypt . Wise up. Ypu can have this in Britain. On a positive note. Ciaro was good and the diving was spectacular.

16 readers found this review helpful

Hi we stayed here 28th June for 1 week returned the 6th July 2010, i always read reports on sights such as this before we go, and was gutted at some of the reports needless to say i was stressed about going.... how silly was i!!!! it was FAB!!! The food was the best we have ever had AI and we have stayed in some nice 5* hotels in years gone by, the hotel was spotless and the staff could not of been any more helpful or freindly, the weather was 52 degrees and it was just fab!! this was my first time to Egypt as we usually do Turkey, its very much on a parr with Turkey.
The only down side was we went into Naama Bay one night and the Egyptians are really full on even more so than the Turks, if they just left you alone you would be more inclinde to go into the shops but they dont and if you have blue eyes like me... well they just love you!!!.
So not sure why all the bad reports as we had a great time, we have booked to go to the new Sensatori resort which opens Feb 2011 next year.