Paradise Village Beach Resort Hotel

1 reader found this review helpful

What a nightmare stay we had here.
Reception staff were very obnoxious and rude, as soon as we arrived, and it was very late, we asked if there was somewhere we could go to get some food, and was told "its late" and he walked off!!
When we were shown our room, we saw that it was very basic, and didn't have a problem with that, except for the lack of doors on the ardrobe (well one door specifically) and the bathroom was covered in mildew, the shower curtain was almost starting to rot.
Our air con was so loud that the whole place vibrated. When we went to ask for someone to look at it, 8 hours later and a complaint from our rep, saw the maintenance man arrive,he said it needed a part and would get it the folowing day. As we were away for two nights, and with assurances from the obnoxious man on reception that it would be fixed when we returned, we accepted this. On our return it had not been fixed, although the reception said it had, yet he refused to come and ceck it and refused to change our room, our rep again got involved and we were moved the fllowing day to a room with an equal amount of mildew, but 2 doors on the wardrobe!
Staff around the pool while friendly are very slow, we asked for a menu and got one 20 minutes later, then we ordered 2 cold drinks and food, 45 minutes later it tunred up, this was a continuous pattern.
Breakfast was a joke, a toaster so slow you could probably bake the bread yourself in the time it took to toast, or sometimes thay had a load of pre-toasted bread, which was rock hard and they re-heated in the toaster. The omelette chef was elusive to say the least although when he was there and there wasn't a queue they were quite nice.
The pool itself was almost green on the day we arrived, but he did seem to sort it out within a couple of days and it was much cleaner.
4 times our room wasn't cleaned, and we gave up complainign in the end as the reception staff just don't care and rarely do anything they are asked to. Our rep however was absolutely fantastic, but i have never had to see my rep so much on any holiday i have ever been on.
Also when we asked for an extra towel, it took 3 days and we practically had to beg for it.
Had we not been out of the hotel so much, this would have completely ruined our holiday
luckily we did escape from the hotel a lot.
I will go back to Calangute again, but would avoid this hotel like the plague, the only positive thing i have to say about it, is that it has direct access to the beach.