Santa Susanna Resort Hotel

Only a 2 because the staff at bars, reception and restaurant were superb. We booked before we read the reviews which filled my wife with horror. The Hotel is basic and clean, we paid, not a lot, but by the time we added in the cost of our early return to UK (returned on... more

No room when we arrived, we were put in an attic room with a very small window, luckily it was only for one night. The room we were given was facing the pool, it was dirty and cramped but we got on with it. The food was the same everyday although from previous reviews it... more

It was wonderful. The pools were right near the apartments. The staff were friendly.
You had buses and trains to go to town on. The food was okay.
It was a little bit noisy but the entertainment was really good for the kids and adults.

I’ve just got back 2 days ago from Santa Susanna resort hotel I went with my family. The day we arrived they had no room for us and we arrived and half past midnight and I thought it was going to be an awful holiday, as we got stuck in an attic room with no balcony. The... more

Arrived pouring of rain. Food inedible, same menu for 7 days so ended up eating out. Entertainment poor, too many kids unsupervised. Rooms very small. Disco closes same time as bar. Kids disco goes on too long, parrot shows (that are probably mainly for kids) on at 11pm... more

The only reason that the overall rating I've put on here is a 1 is because there isn't a minus 10. I have just returned from a 4 day break with a friend from what has to be the worst hotel/resort that either of us has ever encountered. I never expected to be in a palace... more

Well what can I say? The four in my gang ate, drank and slept, age range 35 - 55. Hotel clean, pool area fine. I’ve been on these holidays before you’re not going to get 5* in a 3*hotel. Weather was hot, not expected by us what a bonus! Hotel a little out of way but... more

This is the worst hotel that I have ever stayed in. It was dull and dismal. The food was awful, the butter was runny, you had to hit the cereal with the spoon because it was all stuck together. The mayo was not kept in the chiller and the dispenser tube was all blocked. ... more

We have just returned from our holiday from hell. Our first impressions on checking in was 100s of screaming kids, oh no! The room was very basic with no air con, the bathroom had the worst grouting and tiling you have ever seen and four of us were squashed in the smallest... more

Just got back from holiday. Well I was very worried about this hotel because some of the reviews were terrible andI'd already booked before reading them! Decided to brace myself upon arrival, and it was nowhere near as bad as I'd read. The rooms are tiny and you have to... more