Timo Resort Hotel

Having just returned from a weeks stay in this hotel my wife and I feel that we need to warn others of it's shortcomings. We had booked the hotel from the 15th of July 2008 (normal change over time 12.00) however we arrived at the hotel on the 16th of July 2008 at 01.45 am to be told that our room was not ready for us and that we would have to wait an hour and a half for it to be cleaned. After waiting for this time and having to beg for a drink (the temp was 30+) we were told that we would have to wait another hour and a half.
We strongly complained and the receptionist instructed the 'Bell Boy' to make up the room. (my wife had threatened to sleep on the floor as she was so tired.)
When finally taken to our room it was clear that the previous occupants smoked heavily as the room stunk of tobacco smoke.
We later found that this was normal as the hotel does not restrict smoking in the bed rooms.
Our next problem that persisted throughout was the Air Conditioning or lack of it as it was obvious to us that it was not or hardly working.
We subsequently spoke to reception the following day and they responded by sending the 'bell boy' to our room who after checking that our window to the balcony was closed, checked the controls and said this is 'normal'
We complained on another two occasions as the room was likened to a Sauna making it difficult to dress following a shower as you soon became soaking wet with perspiration.
On checking out which I will come back to I was told by the front desk manager that they had a ongoing problem with the Air Conditioning plant!!
Other guests had Air Conditioning all night of an acceptable though poor standard and others that we spoke with were in the same position as ourselves, one couple went out and purchased a Fan to use in their room!!
We found the pool area overcrowded, almost to the point of being in my opinion unsafe and chose to use the beach, which has NO sand and is more akin to a quarry being of pebbles and sharp shingle.
The Beach Bar resembled a Disco having a large column of speakers facing out towards the sun beds and the bar staff regularly kept turning the so called Boom Boom Boom music up despite requests from guests to keep the sound to a level that people could rest and sunbath.
The food at the Beach Bar was bland and the same every day however it was well prepared and the salads were very good.
Serving staff were not that pleasant, and in fairness this may be down to the way that the Russian guests treated them.
We found the Russians to be very rude, not waiting their turn in a queue or not waiting for you to get out of a lift before entering, in other words not at all polite.
In the Hotel the maid's were very good and some, though not all staff very attentive.
On the day that we checked out we again had problems. Having first agreed with the reception manager that we could keep the room on until 4pm as we were leaving at around 6pm, at 2.30pm whilst packing our cases we received a call from reception asking that we vacate our room by 3.30pm, followed by another call at 3pm to ask if we were ready!!!
This was a very disappointing stay at this hotel for my wife and myself, we deem to be very seasoned travellers having visited many countries and I am sorry to say this hotel we feel is let down by its senior management.
In particular by, we believe to be the owners son 'Oscar' who spends most of his time "Chatting Up" any woman that he fancies and Not Enough time Managing the hotel.
Sorry Timo Resort Hotel you are not a 5* and struggle to make 4*
If you still decide to stay at this hotel then an additional tip. Don't bother taking clothes to dress into for the evening as sloppy skimpy tee shirts and shorts are the standard for both sexes!!
We will certainly NOT be coming back.
Paul & Sandy Clifton. Thrapston Nr Kettering Northa'nts