Sunrise Mamlouk Palace Resort, Hurghada, Egypt
Hotel Information
Recent Price: £153
Hotel Class:
Hotel Description:
An elegant and luxurious hotel situated among mountains, desert and turquoise waters of the Red Sea. The hotel is in a quiet location about 10 minutes drive from Hurghada Airport. loading...
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Sunrise Mamlouk Palace Resort Reviews
" Fantastic Holiday "
Submitted By: topshopbarbers
We have just come back from a week at the Mamlouk palace, what a great week, the staff were very helpful, Mina, Ehab, Amr, Ibrahiem and Michael were just a few who went out of their way to make our stay enjoyable, nothing was ever to much trouble and their favourite sayings were "don't worry" or "your welcome"
The room was everything we could of wanted,and right next to the beach, the shower room was beautiful everything worked and we had no problems with hair dryer etc, Sheref who cleaned the room was so polite and left lovley towel art on the beds which were beautiful.
The food was varied and you could always find something to eat, so never went hungry we only ate in the main resturant and italian wich were both very nice.
All in all a very pleasurable holiday and we would love to go back and see all our friends we have made in Hurghada.
"Shukran" to all of you at the Mamlouk Palace
Dougie and Chris Cumbria
The room was everything we could of wanted,and right next to the beach, the shower room was beautiful everything worked and we had no problems with hair dryer etc, Sheref who cleaned the room was so polite and left lovley towel art on the beds which were beautiful.
The food was varied and you could always find something to eat, so never went hungry we only ate in the main resturant and italian wich were both very nice.
All in all a very pleasurable holiday and we would love to go back and see all our friends we have made in Hurghada.
"Shukran" to all of you at the Mamlouk Palace
Dougie and Chris Cumbria
Advice: Would love to go back for Christmas and new year 2009
Activities: the sinbad submarine trip was one we would do again excellent
Good for: Beach
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- Date of Holiday:Mar 2009
- Board Basis:All Inclusive
- Tour Operator:Direct Holidays
" wonderfull holiday "
Submitted By: tracie3398
well what can i say , what a fantastic hotel it was huge but imaculate and so friendly,we went for xmas and year myself my husband and our 10 year old and i have to say u defo new it was xmas they pulled out all the stops , i only rated 9 cos the kids club is crap unless your russian or german but chloe didnt mind cos there was so much else to do, i was extremely happy we travelled with tomos cook cos on arival we were upgraded to ultra all inclusive free cos they now own a bit of sunrise and the benefits were great 4 alacarte restraunts and main restraunt to choose from as well as all the facilities from next door hotel . food in main food hall was ok but we eat in italian a lot mmmmmm and the beach was lovely we totally lost time and wot day it was defo go back fab holiday .
Advice: if u want to relax its great
Activities: hurghada marina is lovely and food is fab in the lodge
Good for: Beach
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- Date of Holiday:Dec 2008
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" going back again "
Submitted By: aldav
we went to this resort in september and were not disappointed.
staff were happy and always eager to help,not for the sake of a tip either.
the food was of a good standard and rarely did we have any shortages.
room was immaculately cleaned every day.
the pool and beds were all kept clean and free towels were provided as required.to be fair we did tip the towel lads and they made sure we had the same beds each day.
in fact we enjoyed it so much that we are going for a winter holiday this january.
will let you know whether there has been any change in standards
staff were happy and always eager to help,not for the sake of a tip either.
the food was of a good standard and rarely did we have any shortages.
room was immaculately cleaned every day.
the pool and beds were all kept clean and free towels were provided as required.to be fair we did tip the towel lads and they made sure we had the same beds each day.
in fact we enjoyed it so much that we are going for a winter holiday this january.
will let you know whether there has been any change in standards
Good for: Beach
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- Date of Holiday:Sep 2008
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" We stayed at this hotel after a... "
Submitted By: Mrs J Lees
We stayed at this hotel after a beautiful week on the Nile. What a culture shock!
It was huge and not of our choice. It is also probably much more ideal for families.
The quality of the room and cleaning service were absolutely excellent but the main restaurant food and service left a great deal to be desired. It was like being in a hectic, noisy and at times potenially dangerous, cafeteria with no atmosphere whatsoever. Staff often ignored you and drinks often had to be collected by the customers who were tired of waiting to be served. This was not particularly liked by the staff.
The Oriental restaurant on the beach was the best in our experience. The Asian one was ok but very pretentious.
Sunbeds have to be reserved early if you want one by the pool.
Snorkelling off the beach was disappointing as the sea was cloudy and full of jellyfish. Sharm El Sheik is better for this.
We would recommend the Nile Cruise, particularly on a smaller boat.
It was huge and not of our choice. It is also probably much more ideal for families.
The quality of the room and cleaning service were absolutely excellent but the main restaurant food and service left a great deal to be desired. It was like being in a hectic, noisy and at times potenially dangerous, cafeteria with no atmosphere whatsoever. Staff often ignored you and drinks often had to be collected by the customers who were tired of waiting to be served. This was not particularly liked by the staff.
The Oriental restaurant on the beach was the best in our experience. The Asian one was ok but very pretentious.
Sunbeds have to be reserved early if you want one by the pool.
Snorkelling off the beach was disappointing as the sea was cloudy and full of jellyfish. Sharm El Sheik is better for this.
We would recommend the Nile Cruise, particularly on a smaller boat.
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- Date of Holiday:Aug 2008
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" Beuatiful hotel, glossy magazine... "
Submitted By: Mrs L.R. Finnegan
Beuatiful hotel, glossy magazine images in all public areas, rooms excellent spacious, clean well decorated , shower rooms excellent and are kept that way by the efficient housekeeping staff! However, food although a vast choice, i felt poorly cooked, meat undercooked, and the Russians annialated the buffet at each mealtime!
The overall service was quite poor in comparison to other Egyptian hotels, I felt the hotel was understaffed, this is probably because it is new, I do hope these'teething problems' will be addressed as it has the potential to be a great hotel, I would still recommend the Mamlouk though as I feel it will improve with age.
The staff at the Pergola Pool Bar are a typical great example of how the staff should be, friendly helpful, funny, and polite very hospitable especially Amin, he was great! also a mention to Yasser on the pool, again very helpful and attentive, beware though a guy called Gehed who sold the boat trips, he is a con man, making a fast buck for himself! He sold us a boat trip to El Gouna at £45, what a rip off! we got a taxi back from El Gouna would not travel back on the boat.
Overall we had a great holiday, shame about the food and lack of service, hope they put things right in the future....go for it Thomas Cook!
Would maybe go again but in three or four years time.
Egypt rocks! it casts a certain magical spell on you .....you have to go back!
Lorraine ,Paul, Kelly and Chloe
The overall service was quite poor in comparison to other Egyptian hotels, I felt the hotel was understaffed, this is probably because it is new, I do hope these'teething problems' will be addressed as it has the potential to be a great hotel, I would still recommend the Mamlouk though as I feel it will improve with age.
The staff at the Pergola Pool Bar are a typical great example of how the staff should be, friendly helpful, funny, and polite very hospitable especially Amin, he was great! also a mention to Yasser on the pool, again very helpful and attentive, beware though a guy called Gehed who sold the boat trips, he is a con man, making a fast buck for himself! He sold us a boat trip to El Gouna at £45, what a rip off! we got a taxi back from El Gouna would not travel back on the boat.
Overall we had a great holiday, shame about the food and lack of service, hope they put things right in the future....go for it Thomas Cook!
Would maybe go again but in three or four years time.
Egypt rocks! it casts a certain magical spell on you .....you have to go back!
Lorraine ,Paul, Kelly and Chloe
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- Date of Holiday:Apr 2008
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" overall really freindly and lovely... "
Submitted By: Mrs L Tooze
overall really freindly and lovely atmosphere between people. Some staff abit too pushy for tips like when we were given our room keys we had to wait for waiters to take our lugguage to the rooms even though our cases were right next to us just so they could have a tip, in the end we had to pull the cases off them. food was nice but not much variety. lovely mexican and asian restaurant. nice clean place would go back.
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- Date of Holiday:Feb 2007
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" the first time my wife and myself... "
Submitted By: Mr J Nash
the first time my wife and myself have been to egypt what a pleasant suprise we got stayed at the mamlouk palace for 2 weeks the staff were brilliant room good enjoyed the food the best holiday we have ever had and we have been to a few places we are going back next week for another 2 weeks ive been converted 10 out of 10 for the hospitality great place
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- Date of Holiday:Nov 2007
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" Very impressive building. Well... "
Submitted By: Mr David Gallwey
Very impressive building. Well maintained. Staff very helpful and polite. Food was plentiful and very well cooked, my first criticism would be to say that the hot dished could have varied more from day to day. However, the selection of fruit and desserts was astounding. The local selection of freshly baked bread was worth the flight alone. Although we went all-inclusive, I woud advise anybody to visit the Asian restaurant at the end of the hotel complex (near the beach). We had the best evening of our holiday there and it only cost us £15 for the two of us including drinks. Don't be in any rush to book your free meal at the El Paso (tex mex) restaurant. Food was poor and the service was worse. We are still waiting for our chocolate brownie dessert. DO go snorkelling. It was a fantasic experience. The water was so warm, we didn't want to get out. We went on th Blue sky boat, and wouldn't hesitate to use this friendly comany again. Water was crystal clear, and although we didn't, I woud recommend taking an underwater camera to record a spectacular trip. (Say HI to nemo from us). Enjoy!
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- Date of Holiday:Jan 2008
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" Wow! My first trip to Egypt and it... "
Submitted By: Mrs K Webb
Wow! My first trip to Egypt and it didnt disappoint.
The hotel was beautiful (the photographs on the internet dont do it justice!) and the staff were beyond compare to anywhere I have ever been. Nothing was too much trouble and they always had a smile.
We were there for two weeks and the hotel was officially opened by the Egyptian Tourism Minister the 2nd week. Staff were working all hours in preparation (our room cleaner was working 6am til 11pm on several days and still was smiling and happy!)
We were made to feel so welcome that I didnot want to come home!
Our room (31101) had twin beds and was on the ground floor with a terrace. It was by the sea and a bit of a walk to the main part of the hotel but this was fine for us. Our luggage was delivered at the start and collected at the end.
The pools were clean and the heated pool was great. The food was lovely in the buffet restaurant and we looked forward to seeing the staff in there every day.
Very professional but always time for a smile and friendly word.
Yes there were planes flying over but nothing to annoy.
Half the restaurant is non smoking and it was a shame that the reception / bar area had no non smoking area but most nights we found somewhere to sit which was out of the smoke. The bar waiters always found us!
If you go - say hello to the guys in the cocktail bar in the unheated pool - they love you to go and chat to improve their English.
Great place. Great people. Booking to go back there already!!!
The hotel was beautiful (the photographs on the internet dont do it justice!) and the staff were beyond compare to anywhere I have ever been. Nothing was too much trouble and they always had a smile.
We were there for two weeks and the hotel was officially opened by the Egyptian Tourism Minister the 2nd week. Staff were working all hours in preparation (our room cleaner was working 6am til 11pm on several days and still was smiling and happy!)
We were made to feel so welcome that I didnot want to come home!
Our room (31101) had twin beds and was on the ground floor with a terrace. It was by the sea and a bit of a walk to the main part of the hotel but this was fine for us. Our luggage was delivered at the start and collected at the end.
The pools were clean and the heated pool was great. The food was lovely in the buffet restaurant and we looked forward to seeing the staff in there every day.
Very professional but always time for a smile and friendly word.
Yes there were planes flying over but nothing to annoy.
Half the restaurant is non smoking and it was a shame that the reception / bar area had no non smoking area but most nights we found somewhere to sit which was out of the smoke. The bar waiters always found us!
If you go - say hello to the guys in the cocktail bar in the unheated pool - they love you to go and chat to improve their English.
Great place. Great people. Booking to go back there already!!!
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- Date of Holiday:Jan 2008
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" Ok, the important bit! Tis not 5* by... "
Submitted By: Mr M Henderson
Ok, the important bit! Tis not 5* by UK standards but a damn good effort is being made to get it somewhere near, I would say a 4* at the very worst.
Mamlouk Palace is a big hotel but it's not without it's staff, there seemed to be 100's of them & never once did we wait (or want) for anything.
I could write thousands of words here, instead I'll try to sum up in single words/sentences as much as possible.
Main Hotel:
Big.
Friendly Staff (nothing was too much trouble).
Fab food & drink (no queues at anytime).
2 huge pools (1 heated to 29c throughout the winter) & both suitable for children or those not overly confident as they are shallow enough to walk in.
Swim up pool bar.
Very clean beach with a windsurf school, it's own jetty which leads out to a small reef suitable for snorkelling whilst the sea is very shallow (artificially made) so again suitable for the less able swimmer.
Sunbeds & towels foc.
The sister hotel next door has a dive schol & offers snorkelling trips via a local boat but it's nearly double the cost of those in town.
Health Club which offers a Gym, Sauna, Steam Room & Jacuzzi bath foc as well as a range of massages at extra cost. TIP: Barter the price down to a £20 per hour long massage as they are happy with that but start at £40!
Disco til 2am (24.00-02.00 not on AI basis).
Horse/Camel riding available from the beach.
Rooms:
Our room (26206) was Light & Airy with a queen size bed! The bathroom was of a good size with a nice shower complete with seat for those less abled & the soap/shampoo/body lotion were replenished daily when the room was cleaned (it was cleaned to a very high standard). The wardrobes were of a good size but TIP: take some hangers with you as they weren't many. Cable TV offered CNN news, Cartoon Network & 3 other English speaking film channels. Small balcony which got the sun for most of the day. In room safe was free of charge & easy to use with a digital lock/unlock system. TIP:make sure you get a top floor room & on the wing with room numbers beginning with 2 as they get more of the sun.
Bad bits:
The hotel had its "official" opening day during our stay but there are still some small building works being done to finish off but nothing that disturbed us othert than a slight smell of paint fumes in places.
Occasional sewer smell outside the front of the hotel.
There is nowhere in the main Lobby bar that is "officially" no smoking however we managed to find a quiet corner most nights & actually made a no smoking area with the others who abhor the smell whilst enjoying a drink or 2 after dinner.
Hotel is under the flightpath so there is occasional aircraft noise but nothing late at night nor too early in the morning.
To sum up:
4* quality, great food & drink with no waits for either & lots of choice, fab swimming pools & beach area, local shops to wander round after dinner (beware the lookie lookie men who are a pain but that's nothing new in tourist areas) & only £2 (after bartering) into town by taxi if you want some shopping or nightlife.
Mamlouk Palace is a big hotel but it's not without it's staff, there seemed to be 100's of them & never once did we wait (or want) for anything.
I could write thousands of words here, instead I'll try to sum up in single words/sentences as much as possible.
Main Hotel:
Big.
Friendly Staff (nothing was too much trouble).
Fab food & drink (no queues at anytime).
2 huge pools (1 heated to 29c throughout the winter) & both suitable for children or those not overly confident as they are shallow enough to walk in.
Swim up pool bar.
Very clean beach with a windsurf school, it's own jetty which leads out to a small reef suitable for snorkelling whilst the sea is very shallow (artificially made) so again suitable for the less able swimmer.
Sunbeds & towels foc.
The sister hotel next door has a dive schol & offers snorkelling trips via a local boat but it's nearly double the cost of those in town.
Health Club which offers a Gym, Sauna, Steam Room & Jacuzzi bath foc as well as a range of massages at extra cost. TIP: Barter the price down to a £20 per hour long massage as they are happy with that but start at £40!
Disco til 2am (24.00-02.00 not on AI basis).
Horse/Camel riding available from the beach.
Rooms:
Our room (26206) was Light & Airy with a queen size bed! The bathroom was of a good size with a nice shower complete with seat for those less abled & the soap/shampoo/body lotion were replenished daily when the room was cleaned (it was cleaned to a very high standard). The wardrobes were of a good size but TIP: take some hangers with you as they weren't many. Cable TV offered CNN news, Cartoon Network & 3 other English speaking film channels. Small balcony which got the sun for most of the day. In room safe was free of charge & easy to use with a digital lock/unlock system. TIP:make sure you get a top floor room & on the wing with room numbers beginning with 2 as they get more of the sun.
Bad bits:
The hotel had its "official" opening day during our stay but there are still some small building works being done to finish off but nothing that disturbed us othert than a slight smell of paint fumes in places.
Occasional sewer smell outside the front of the hotel.
There is nowhere in the main Lobby bar that is "officially" no smoking however we managed to find a quiet corner most nights & actually made a no smoking area with the others who abhor the smell whilst enjoying a drink or 2 after dinner.
Hotel is under the flightpath so there is occasional aircraft noise but nothing late at night nor too early in the morning.
To sum up:
4* quality, great food & drink with no waits for either & lots of choice, fab swimming pools & beach area, local shops to wander round after dinner (beware the lookie lookie men who are a pain but that's nothing new in tourist areas) & only £2 (after bartering) into town by taxi if you want some shopping or nightlife.
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- Date of Holiday:Jan 2008
- Board Basis:All Inclusive
- Tour Operator:Booked Independently
" My sister and I came here for... "
Submitted By: Miss R Johnson
My sister and I came here for Christmas and it was absolutely fantastic! When we arrived at the hotel an attendant took our suitcases and we were shown to our room. The room was large and nicely decorated with a large bathroom and a good shower. We also had a sea view which was lovely.
There were a variety of different foods to eat in at the restaurants which was impressive (perhaps not so good if you are a fussy eater). There was always some form of BBQ meat at lunch and dinner times. My sister is vegetarian so one of the chefs always made sure that she had something to eat. The staff were very friendly and incredibly attentive but not intrusive. The drinks were good, a small variety of cocktails as well as wine and beers.
We didn't visit the health spa but we heard it was very good. There is also a tent for Sheshar, water sports and an animation team (who were very amateur!!). The beach was nice with private beds.
We had a 30 hour flight delay getting to Egypt and we almost didn't go. I have to say, it was well worth the wait - the hotel and staff were fantastic and we would definitely come here again.
There were a variety of different foods to eat in at the restaurants which was impressive (perhaps not so good if you are a fussy eater). There was always some form of BBQ meat at lunch and dinner times. My sister is vegetarian so one of the chefs always made sure that she had something to eat. The staff were very friendly and incredibly attentive but not intrusive. The drinks were good, a small variety of cocktails as well as wine and beers.
We didn't visit the health spa but we heard it was very good. There is also a tent for Sheshar, water sports and an animation team (who were very amateur!!). The beach was nice with private beds.
We had a 30 hour flight delay getting to Egypt and we almost didn't go. I have to say, it was well worth the wait - the hotel and staff were fantastic and we would definitely come here again.
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- Date of Holiday:Dec 2007
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
" Brilliant holiday!
Hotel... "
Brilliant holiday!
Hotel was immaculate, still some building work going on whilst we were there but nothing that intruded on our holiday!
Excellent if you just want to relax, or even try something new like wind surfing, kite surfing, and snorkelling - lots of water sports available.
Thomas cook offer a good range of excursing - would recommend Mahmya Island - it’s a beautiful national park - white sands, uninhabited, beautiful coral - a lot of the coral around the hotel was killed during its construction!
Various restaurants available at an extra charge - but still quite cheap!
Would highly recommend!
Hotel was immaculate, still some building work going on whilst we were there but nothing that intruded on our holiday!
Excellent if you just want to relax, or even try something new like wind surfing, kite surfing, and snorkelling - lots of water sports available.
Thomas cook offer a good range of excursing - would recommend Mahmya Island - it’s a beautiful national park - white sands, uninhabited, beautiful coral - a lot of the coral around the hotel was killed during its construction!
Various restaurants available at an extra charge - but still quite cheap!
Would highly recommend!
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- Date of Holiday:Nov 2007
- Board Basis:All Inclusive
- Tour Operator:Thomas Cook
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The hotel looks very immpressive with its large pool areas and terraces,the rooms are clean and comfortable, but it is at meal times when its faults really show up, if you are used to hotels which offer their guests american style buffets you may be dissapointed with the quality and variety of food and service in this hotel....broken plates on the floor, tables not cleared when guests have finished eating,guests standing with their plates looking for clean tables, poor waiter/bar service etc.
Overall the hotel is ok for a one week break,you must remember your holiday is as good as you make it sure the hotel may not be up to standard in certain areas, but with the amount of facilities on offer it is good value for money with guests from all over europe and the uk.
Advice: weathe rvery hot
Activities: sub snorkeling trip
Good for: Beach