Buckingham Hotel

This guest caused several thousand dollars of damage to their suite and the retail establishment below it. When confronted the guest became beligerent. The review in question has been posted maliciously in revenge and contains fabrications (with the exception that the guest is indeed being charged for water damages within the hotel) Unfortunately on open forums such as Trip Advisor consumers are able to claim just about anything with regard to a property, even as in this case, we believe, with the intent to do malicious damage as a result. The Buckingham Hotel has hosted thousands of happy guests from all over the world, as other TA reviews clearly state. Further, we are very clear as to what the hotel does and does not provide for our guests both on our web site and through various promotions. Further still, The Buckingham ABSOLUTELY DOES NOT have a problem with mice, nor was one reported to us by this guest until after the incident in which they were informed they will be required to pay damages to the hotel. In fact up until this point, this guest was quite happy with their stay according to our front desk mgmt team. While we welcome both compliments and good faith critcism alike, we do not feel that this guest is truely stating their experience, but is instead venting their anger in a negative form in order to "hurt" our reputation and quality rankings.