Traders Hotel

Traders Hotel, Dubai would like to reassure users of Tripadvisor.com that we take all matters concerning guests' security including their belongings, very seriously. Aside from the installation of security cameras in strategic locations throughout the hotel and hourly patrols by security officers, all staff are also subject to daily security screenings before exiting the hotel premises. With regards to the case stated herein, the make-up box was discovered by housekeeping while cleaning the guestroom after the guest had checked out. As per the hotel's safety measures whereby any found items are brought to the 'Lost & Found' department for safekeeping, security officers noted that the box contained only cosmetic items and locked it. When the guest called later, she was advised that the make-up box had been found. The next day, a driver arranged by the guest, was dispatched to the hotel to retrieve it. However, a call was received later from the guest about two missing watches. We then proceeded to re-check the guestroom occupied previously by the guest, but found nothing. We then notified the guest accordingly. While the hotel sincerely regrets the loss of the guest's watches, we would like to reinstate that security officers noted the box contained only cosmetic items when it was discovered and submitted to the 'Lost & Found' department. Traders Hotel, Dubai would like to take this opportunity to confirm that till date, there are no reported cases from guests, of stolen property while residing in the hotel.