Reviews of Klausner Hotel, Kitzbuhel

We were expecting a poor standard at the hotel, how wrong we were. The rooms have been refurbished and are adequate for a skiing holiday. The ski bus stops outside the hotel every 15 mins.



The reception staff are very helpful and the other staff are very jolly. We had one of the group who suffered a minor injury on the first day and unable to ski for the rest of the week. The staff were great in accommodating them and advising on activities near the town.



We have always been used to good accommodation and due to our late booking and reviews we would have a sub-standard stay. Not at all, we will return.

After visiting Kitz for 3 years running we thought it was a safe bet but oh how we were wrong about going to the Klausner. The reception staff were rude the room was dirty to the extent that the bath had hair in it and there wasn’t any towels or soap to was your hands after using the toilet.



To top it off when we booked the holiday they emailed us about any special requests so we said only one, we are Muslim so we don’t eat pork and there it was a whole plate of pork in our bedroom. Mmmmm not good.



Anyway after a lot of fuss and 5hrs later we ended up at the hotel Hofer where we had the time of our lives.



Ps Kitz is fantastic and the people are great. If you go you must go to the gelateria coffee shop in the square as they do the best latte oww and la fonda is great for food and the staff are most friendly in both.

This hotel is in desperate need of a refurb.



The building itself on the exterior is very run down and the room we were allocated was just a bad. The wood on the balcony was split and loose, the overhead light was hanging off the ceiling.....need I say anymore. We were on honeymoon and very disappointed. We stayed approx. 7 hours at this hotel before finding something more suitable and went on to have a fantastic time.



Kitzbuel is a fantastic place, nice people, great food, fantastic walks, but would not recommend this hotel to anyone.