Y Boulevard Hotel
, AmsterdamY Boulevard Hotel Reviews
- Advice: Bad experience
- Good For: City Breaks
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
Was this review helpful? Yes
Horrible hotel. They tried to charge us a higher rate from what they quoted on the internet. They did not send me a confirmation e-mail of the rates, so be wary of this. The first room they tried to give us was disgusting, arranged a second room but it was not much better. We should have packed our bags and left.
At breakfast they advertised that it ended at 10.30am, however they were clearing everything away at 10am and would not put more food out when you asked. I think this is not a hotel but a hostel and they clearly don't care for any sort of customer service.
- Board Basis:Bed & Breakfast
- Tour Operator:Booked Independently
Was this review helpful? Yes
This hotel is diabolical. I am making my mission to try to review it, to let more people know. The hotel is 2 stars but should not have a rating.
We booked through a well known site and the description sounded fine. When we got there the hotel firstly was not double glazed, as they had specified. We were on a very busy road and it was hard to sleep.
The hotel then got our reservation wrong and we were then crammed into a double room and there were four of us. We could not get into our beds without climbing onto another bed, so going to the loo at night was a no no.
The wardrobe was out of bounds as another bed was blocking it. When we entered the hotel there was a faint smell of human waste but thought it was outside. As we walked upstairs the smell got worse and then we realized it was our room.
The fan in the bathroom did not work and there was no window. When other rooms went to the toilet the smell came up through the shower. The shower was not even fixed to the wall.
They then had the cheek to tell us not to smoke even though we had booked a smoking room and all the others on the floor were smoking.
The hotel was grubby filthy and not a nice place at all the staff were also very rude.
If I have saved you from wasting your money and ruining your holiday, my job is done.
- Board Basis:Bed & Breakfast
- Tour Operator:Easy To Book
Was this review helpful? Yes
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We stayed on the 14th of Feb. for one night. This was the worst stay ever !
1. The parking service is an escrow rip-off. They say on their site it is a service but once you are at the you have to drive away from the hotel, lock your car in a storage place. Once in their car on the way back to the hotel, they say you have to leave your key with them. At no point this was mentioned prior to that. You are trapped because if you need to take your car for a visit or need to take something from the car, you need to call 1 hour before. Fellow tourists had booked the return of their car for 16h on Sunday, the drivers came at 16h40 ! At 16h I asked if it would be possible to take my car earlier than the scheduled 17h, they said it is possible, the wait is 10 minutes and the drivers came after 40 minutes. Meanwhile I had no information of what was going on. The price of this so called service is 30 euros but for the same price you can leave your car in a public parking next to the hotel and of course, tourists do not know that so we all had to escrow our car.
2. The room was a double for 80 euros plus 5 euros city tax. There is no way that is a 2* hotel:
- there was spider net in every corner of the room
- there were electrical cables on the floor
- the carpet was not vacuum cleaned, I got bread crums or whatever on my feet after leaving the shower
- the electrical cables in the wall were not hidden, you could see the passage of the cables through canals in the walls
- the shower was cracked because of its age
- the tap was too big for the lavabo so you get water on the floor when burshing your teeth
- the toilet seat did not hold up and would constantly fall
- the shower was not a proper shower place but a floor with water evacuation hole on the floor, like in some third world army baraques
- the TV had static
- the light was dim
- the bed was broken and had some metal bar hanging above it... I never understood what was that about...
3. I asked by e-mail directly with the hotel for a double bed, I got two one person matresses on it so we constantly were sliding in the whole in the middle
4. The breakfast guy was all alone and service was slow, he was shouting unhappyly all the time - very disturbing for a Sunday morning
5. The overall state of the hotel is absolutely rubbish: stains on the floor, squeeky doors, worn out starecases, no soap in the toilets downstairs
6. The service was bad: check-in was slow. The time given by receptionists for the parking service was always wrong: for them it was 5 minutes 8 times so we were waiting for 40 minutes without knowing where is our car and when we are supposed to go get it back. Bad communication: receptionits would go in the back avoiding guests who had to call for them for a long time