Le Viking Hotel, Morzine, France
Hotel Information
Hotel Class:
Hotel Description:
Hotel Le Viking, occupies a superb position at the top of the Le Pleney ski area in Morzine, with wonderful views and superb doorstep skiing. Take advantage of the excellent location and enjoy the extensive Morzine ski area with its links to Les Gets and Charmossiere. Alternatively ski down the easy blue to the village and take the Super Morzine bubble to Avoriaz. There is also direct access to the village from the Pleney cable car. The excellent leisure facilities include a heated outdoor pool and families will enjoy the children’s clubs. Family rooms sleeping up to 4 available. loading...
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Le Viking Hotel Reviews
" Great value for money "
Submitted By: Jus & Jules
We've just had a fantastic week at Le Viking. The location, at the top of the Pleney lift, is just perfect for a ski holiday. Walk out the door of the hotel, hop onto your skis and you're away. It's also only metres away from the ski school meeting points so if you're having lessons it's ideal too.
The breakfasts are plentiful and there's loads of choice; cereals, fruit, ham, cheese, cooked food, toast and delicious croissants. Because of the easy to get to location we had lunch at the hotel every day and there was a good selection of reasonably priced fast foods - my children loved the cheese burgers, pizzas, paninis and wedges. Dinners were great too - lots of variety, generous portions and delicious. A choice of two starters, three main courses (meat, fish and veggie) and two desserts.
The rooms were basic but warm and clean with comfortable beds. We did struggle with storage as there were only two shelves in the wardrobe and no drawers. However, they were cleaned every day to a reasonable standard and when we asked for additional pillows they were delivered promptly to the room.
The hotel itself was fairly clean and tidy. The staff were very young and the service was not as slick as it would have been with older more mature and experienced staff but, despite their youth, they were friendly, willing and helpful. The hotel rep was fabulous and was extremely helpful when I mislaid my 'phone and needed to book some extra ski lessons.
If you're into skiing this hotel is ideally situated and excellent value for money.
The breakfasts are plentiful and there's loads of choice; cereals, fruit, ham, cheese, cooked food, toast and delicious croissants. Because of the easy to get to location we had lunch at the hotel every day and there was a good selection of reasonably priced fast foods - my children loved the cheese burgers, pizzas, paninis and wedges. Dinners were great too - lots of variety, generous portions and delicious. A choice of two starters, three main courses (meat, fish and veggie) and two desserts.
The rooms were basic but warm and clean with comfortable beds. We did struggle with storage as there were only two shelves in the wardrobe and no drawers. However, they were cleaned every day to a reasonable standard and when we asked for additional pillows they were delivered promptly to the room.
The hotel itself was fairly clean and tidy. The staff were very young and the service was not as slick as it would have been with older more mature and experienced staff but, despite their youth, they were friendly, willing and helpful. The hotel rep was fabulous and was extremely helpful when I mislaid my 'phone and needed to book some extra ski lessons.
If you're into skiing this hotel is ideally situated and excellent value for money.
Good for: Ski
- Date of Holiday:Mar 2009
- Board Basis:Half Board
- Tour Operator:Thomson
" ok for the money "
Submitted By: the unremarkables
just returned from a weeks stay at the viking with 3 friends. this hotel has a great location so you dont have the long wait at the bottom lift in the morning.the rooms are basic and what you would expect in a 2 star apartment but the beds are nice and comfortable. the staff at this hotel are pretty young but they are all very nice and do try hard even though they dont get paid a lot.i always find if you have a laugh with them and dont complain in a nasty way you get the best out of them. the hotel is also totally english so dont expect any french culture or food . the food was ok and canteen style not posh nosh, the vegie option was a better choice on some nights and if you are nice to your host then they will often give you a bit more wine than the normal 1 glass.the bottom line for this place is if you get a late deal and dont pay the full price then you wont be dissapointed. oh and beer in the hotel and resort has dropped to 3 euro a pint bargain.
Advice: nice traditional resort with a good atmosphere
Activities:
Good for: Ski
- Date of Holiday:Feb 2009
- Board Basis:Half Board
- Tour Operator:crystal
" Please don't waste your money "
Submitted By: gazborangers
Le Viking is run by Crystal Ski holidays and is staffed by people more interested in their two hours skiing per day than customer service.
We travelled as a party of five, two adults and three young children (one with special needs) and had requested adjoining rooms for obvious reasons. On arrival we were allocated one twin room on the first floor and one triple on the third floor - on pointing out what we thought would be a mistake we were told they could supply baby monitors and the children could sleep on their own on the third floor - it beggared belief. Needless to say I slept with two of our kids and my wife slept with one.
The common areas are grubby, dark and reminded me of an East European hotel in the Communist era. The rooms were disgusting, cheap pine furniture, mould around the window frames, stained carpets, lights didn't work and poor quality bedding. The bathrooms were basic and the shower in our room would only work by me standing on one leg and jamming my toe in the shower mechanism.
The food was just like school dinners and I have never eaten as many casserole based dishes in a week. The staff didn't even know how to make the most basic of drinks like a gin and tonic and quite frankly their whole attitude to the slops we were fed was appalling.
The manager of the hotel was never around and when we complained made her receptionists do the dirty work, I finally tracked her down on the last day but did not receive any apologies.
The lack of customer service really was staggering and this is by far the worst hotel I have ever stayed in. It really is a shame as the potential for this hotel is massive due to its ski in ski out location. Its just a shame Crystal Ski seem determined to take as much money as possible and give as little possible back.
We travelled as a party of five, two adults and three young children (one with special needs) and had requested adjoining rooms for obvious reasons. On arrival we were allocated one twin room on the first floor and one triple on the third floor - on pointing out what we thought would be a mistake we were told they could supply baby monitors and the children could sleep on their own on the third floor - it beggared belief. Needless to say I slept with two of our kids and my wife slept with one.
The common areas are grubby, dark and reminded me of an East European hotel in the Communist era. The rooms were disgusting, cheap pine furniture, mould around the window frames, stained carpets, lights didn't work and poor quality bedding. The bathrooms were basic and the shower in our room would only work by me standing on one leg and jamming my toe in the shower mechanism.
The food was just like school dinners and I have never eaten as many casserole based dishes in a week. The staff didn't even know how to make the most basic of drinks like a gin and tonic and quite frankly their whole attitude to the slops we were fed was appalling.
The manager of the hotel was never around and when we complained made her receptionists do the dirty work, I finally tracked her down on the last day but did not receive any apologies.
The lack of customer service really was staggering and this is by far the worst hotel I have ever stayed in. It really is a shame as the potential for this hotel is massive due to its ski in ski out location. Its just a shame Crystal Ski seem determined to take as much money as possible and give as little possible back.
Advice: Morzine is a great ski area but our accomodation was truly awful.
Activities:
Good for: Ski
- Date of Holiday:Feb 2009
- Board Basis:Half Board
- Tour Operator:Crystal
" Wow! "
Submitted By:
Le Viking is situated in an ideal location, with many pistes for all levels of skill and ages. The hotel; had a pool which was adequate for being primarily a ski resort, the rooms were cosy, but could have had more frequent towel changes. It was clear the staff never moved or touched your belongings and the views where-ever your balcony was were spectactular (you could see the shinning lights of avoriaz at night). The cake was very nice to come back too (especially the chocolate with the gooey centre) and the free drinks never failed to surprise. The food in general was quite exellent and had a wide array of choice - oh the cravates!
The staff on the were entirely accommadating and eager and ALWAYS execptionally polite. The waiters/waitresses were very respectful and professional as was the rep: always smiling and recommending pistes out of work hours. Our ski instructor was very, very nice and gave us sweets at the end of the holiday and accommated our skiing schedules into the drop off also (Denis!). The weather was superb and the on-piste cafes were extortionate but nice.
You also get a badge at the end of the week if you have ski school with ESF, a nice touch. The off-piste trails are icy but a real adventure - wow!
Overall, we will be going back a.s.a.p!
The staff on the were entirely accommadating and eager and ALWAYS execptionally polite. The waiters/waitresses were very respectful and professional as was the rep: always smiling and recommending pistes out of work hours. Our ski instructor was very, very nice and gave us sweets at the end of the holiday and accommated our skiing schedules into the drop off also (Denis!). The weather was superb and the on-piste cafes were extortionate but nice.
You also get a badge at the end of the week if you have ski school with ESF, a nice touch. The off-piste trails are icy but a real adventure - wow!
Overall, we will be going back a.s.a.p!
Good for: Ski
- Date of Holiday:Jan 2009
- Board Basis:Half Board
- Tour Operator:First Choice
" Christmas 08 "
Submitted By: ktk
We stayed at Le Viking for the first week it was open in the 08 season. I had booked with Crystal because we stayed at their Club Hotel in Risoul last year and found the experience very satisfying. I was worried about the reviews of Le Viking on this site, but went with an open mind.
Firstly, this hotel is fantastic if you are a skier! It is ideally placed at the top of the Pleney lift with excellent access to the Morzine ski area. Having flown from Exeter we were the first group to arrive, after a reasonable transfer of less than 2 hours. Our luggage is left at the bottom of the lift to be brought to our room later. In fact I collected it from reception, but it was on its way up! Some people arriving on later flights found their rooms not made up and had to wait a considerable time for their luggage.
Our family room consisted of a double bed with a couch and pull out bed for the children. It was fine. However, they had not provided linen or towels for the children, and I had to ask for our towels to be changed midweek. This could be due to the fact that our room did not appear on any list during the week, howver this meant we were able to stay in it until leaving time on check out day!
My biggest gripe is with the organisation in the dining room. As the hotel was full they had allocated two dinner sittings; 7pm and 8.30pm. Ours, the latter, was far too late for our children, and the manager was most unhelpful. So many people complained that they had to rearrange the dinner service to four sittings, which made it more tolerable. The other problem was the wine offered with dinner. The brochure states that 2 glasses of wine would be served per person, but they insisted that you could only have one, and had to buy any more. Even on Christmas night they relented to offer a second glass! Compared to Risoul, this was miserly at best, and downright mean, given that everything was so expensive, and they had a captive audience.
To be fair, we were there for the skiing, so were happy to go to bed early with the children. However, for those who enjoy apres ski, this is not the hotel for you! You can only access the village by going down in the cable car, and the last car back is at 8pm every other night (2am on some nights). This meant that your entertainment was limited to the hotel bars, and the prices were expensive, partly because of the poor exchange rate.
We took advantage of the DVD player on offer, and left £50 instead of E50 as deposit. When we left, our deposit was nowhere to be found! We were offered Euros in exchange, but this was not helpful on the leaving day!
When you arrive, you are given a day pass for the main Pleney lift only. This was great as we were able to get out hire skis and do the runs down to the village. However, on leaving day you could only travel down once, and not back up again, so if you wanted to keep warm you were confined to the hotel. You also had to put your luggage out for collection by 11pm on Friday night, so we were without access to our cases until we collected them at the bottom of the lift on Saturday afternoon. Not very convenient with young children.
Firstly, this hotel is fantastic if you are a skier! It is ideally placed at the top of the Pleney lift with excellent access to the Morzine ski area. Having flown from Exeter we were the first group to arrive, after a reasonable transfer of less than 2 hours. Our luggage is left at the bottom of the lift to be brought to our room later. In fact I collected it from reception, but it was on its way up! Some people arriving on later flights found their rooms not made up and had to wait a considerable time for their luggage.
Our family room consisted of a double bed with a couch and pull out bed for the children. It was fine. However, they had not provided linen or towels for the children, and I had to ask for our towels to be changed midweek. This could be due to the fact that our room did not appear on any list during the week, howver this meant we were able to stay in it until leaving time on check out day!
My biggest gripe is with the organisation in the dining room. As the hotel was full they had allocated two dinner sittings; 7pm and 8.30pm. Ours, the latter, was far too late for our children, and the manager was most unhelpful. So many people complained that they had to rearrange the dinner service to four sittings, which made it more tolerable. The other problem was the wine offered with dinner. The brochure states that 2 glasses of wine would be served per person, but they insisted that you could only have one, and had to buy any more. Even on Christmas night they relented to offer a second glass! Compared to Risoul, this was miserly at best, and downright mean, given that everything was so expensive, and they had a captive audience.
To be fair, we were there for the skiing, so were happy to go to bed early with the children. However, for those who enjoy apres ski, this is not the hotel for you! You can only access the village by going down in the cable car, and the last car back is at 8pm every other night (2am on some nights). This meant that your entertainment was limited to the hotel bars, and the prices were expensive, partly because of the poor exchange rate.
We took advantage of the DVD player on offer, and left £50 instead of E50 as deposit. When we left, our deposit was nowhere to be found! We were offered Euros in exchange, but this was not helpful on the leaving day!
When you arrive, you are given a day pass for the main Pleney lift only. This was great as we were able to get out hire skis and do the runs down to the village. However, on leaving day you could only travel down once, and not back up again, so if you wanted to keep warm you were confined to the hotel. You also had to put your luggage out for collection by 11pm on Friday night, so we were without access to our cases until we collected them at the bottom of the lift on Saturday afternoon. Not very convenient with young children.
Advice: Access the Portes du Soleil via Super Morzine, not Avoriez.
Activities:
Good for: Ski
- Date of Holiday:Dec 2008
- Board Basis:Half Board
- Tour Operator:Booked Independently
" We stayed at this hotel last year and... "
Submitted By: Mrs R Mackay
We stayed at this hotel last year and had a great stay. However our stay this year has unfortunately left a bitter taste in our mouths. The hotel is in a fantastic location and the skiing was great, but thats where it ends.
This hotels approach to Fire Safety was non existant, and can only be deemed as an accident waiting to happen, so much so that my husband who is a Senior Officer in the fire service was so disgusted and appalled by this, that he spent most of our holiday trying to drum into Management and i use the term loosely, the importance of following to the letter, laid down fire procedures.
On 3 seperate occasions during our stay the fire alarms were actuated by staff playing pranks, not funny when its 3-4 O'Clock in the morning and you have 2 young and very frightened children to evacuate.
On every occasion, the hotel staff failed to conduct a Full Evacuation and Role Call, and were actually meeting people on the stairs as the alarms were actuating, and instructing them to go back to bed, before the reasons for the alarms actuating had been ascertained. UNBELIEVABLY INCOMPETENT!!!!
When my husband raised these issues with the Assistant Manger, he used an example of a hotel fire in Brazil, which had resulted in a huge loss of life in almost identical circumstances, and was given the reply "we have followed our procedures and you're not in Britain now, you know"!!!!!!!!
My husband then demanded to see the Hotels Fire Procedures and Alarm panel but was refused. By this time a crowd had gathered and the Assistant Manager was really starting to become uncomfortable, basically due to his inability to deal with the pressure being imposed upon him by my husbands repeated, intense questioning.
Eventually my husband decided to speak to the Hotel Manager who listened to what he had to say, showed him the Hotels Fire Procedures (which were excellent by the way, just not being actioned) and Fire Alarm Panel. My husband then explained to him that it was his responsibility to ensure that his staff ensured that these procedures were carried out to the letter, which the Manager admitted had not been happening.
Following this conversation, we were sat having lunch in the hotels restaurant when we saw staff stacking picnic benches from the decking outside and placing them in front of the fire escape doors!!!!!! Again, back to the Manager my husband went and the tables were removed immediately.
On the morning of our departure my husband noticed that the Smoke Dectector near the open fire in the bar area had been taped up with masking tape!!!!!!! Back to the Manager he went again and the tape was removed. Boy i bet they were glad to see the back of us!!!
Should anyone reading this comment please heed the advice given, and regardless of where you stay, always always evacuate when you hear fire alarms sounding and dont go back to your room until you have confirmed with someone in authority the reason to why Fire Alarms have actuated. This small piece of advice could save your life and that of your families.
This hotels approach to Fire Safety was non existant, and can only be deemed as an accident waiting to happen, so much so that my husband who is a Senior Officer in the fire service was so disgusted and appalled by this, that he spent most of our holiday trying to drum into Management and i use the term loosely, the importance of following to the letter, laid down fire procedures.
On 3 seperate occasions during our stay the fire alarms were actuated by staff playing pranks, not funny when its 3-4 O'Clock in the morning and you have 2 young and very frightened children to evacuate.
On every occasion, the hotel staff failed to conduct a Full Evacuation and Role Call, and were actually meeting people on the stairs as the alarms were actuating, and instructing them to go back to bed, before the reasons for the alarms actuating had been ascertained. UNBELIEVABLY INCOMPETENT!!!!
When my husband raised these issues with the Assistant Manger, he used an example of a hotel fire in Brazil, which had resulted in a huge loss of life in almost identical circumstances, and was given the reply "we have followed our procedures and you're not in Britain now, you know"!!!!!!!!
My husband then demanded to see the Hotels Fire Procedures and Alarm panel but was refused. By this time a crowd had gathered and the Assistant Manager was really starting to become uncomfortable, basically due to his inability to deal with the pressure being imposed upon him by my husbands repeated, intense questioning.
Eventually my husband decided to speak to the Hotel Manager who listened to what he had to say, showed him the Hotels Fire Procedures (which were excellent by the way, just not being actioned) and Fire Alarm Panel. My husband then explained to him that it was his responsibility to ensure that his staff ensured that these procedures were carried out to the letter, which the Manager admitted had not been happening.
Following this conversation, we were sat having lunch in the hotels restaurant when we saw staff stacking picnic benches from the decking outside and placing them in front of the fire escape doors!!!!!! Again, back to the Manager my husband went and the tables were removed immediately.
On the morning of our departure my husband noticed that the Smoke Dectector near the open fire in the bar area had been taped up with masking tape!!!!!!! Back to the Manager he went again and the tape was removed. Boy i bet they were glad to see the back of us!!!
Should anyone reading this comment please heed the advice given, and regardless of where you stay, always always evacuate when you hear fire alarms sounding and dont go back to your room until you have confirmed with someone in authority the reason to why Fire Alarms have actuated. This small piece of advice could save your life and that of your families.
- Date of Holiday:Mar 2008
- Board Basis:Half Board
- Tour Operator:Crystal
" We have just returned from the viking... "
Submitted By: Mrs C Donovan
We have just returned from the viking at easter,most of the other people who have posted a letter have valid comments, we used the creche for our 4 year old and found the staff were excellent, young but very good. As for the hotel , this could be a fantastic place if it was managed by older more competant staff who could work with the younger kids and train them in customer relations and dealing with the problems that arise. the food was fine, not brilliant, but did the job, at the end of the day it is not the most expensive place to stay so you have to be prepared to get what you pay for. The baggage is always going to be a problem but you must expect delays as you are after all half way up the mountain. One thing that could help is that the ski rental shop could bring the skis to the hotel as carrying them all back yourself is a nightmare. overall with a bit more effort and thought it could be a great hotel.
- Date of Holiday:Mar 2008
- Board Basis:Half Board
- Tour Operator:crystal ski
" Just got back from a lovely week at... "
Submitted By: Mrs A Collins
Just got back from a lovely week at le viking. The location is second to none and we had superb skiing conditions too. As for the accomodation, my heart sank when we got to our small room and there were toenails on the carpet... let's just say hygiene isn't their number one priority! The staff are pleasant but lack direction and are really hapless at times. The food is average. Our daughter was in the creche for the full week - mornings and she was very well cared for. It was the one area thoroughly cleaned before we arrived and I had no concerns about her welfare and on this basis alone would not hesitate to use crystal and the viking again - although I would invest in a few cleaning products for the hotel room first.
- Date of Holiday:Mar 2008
- Board Basis:Half Board
- Tour Operator:Thomsoncrystal
" So what was it like for 2 adults and... "
Submitted By: Mr D Christie
So what was it like for 2 adults and 2 under 8's in ski school and lunch club ?
Well, the hotel is a bit of an 18-30 place - for the staff ! Don't get me wrong, they were mostly all pleasant and chatty but for alot of them, it seemed that the guests were a diversion from their fun.
Aside from the nights where the cable car runs late, you're captive up the mountain, so this isn't one for the apres skiers out there. But if you're in ski school it's a fab location - literally walk out of the door and you're there. The Pleney / Les Gets area is really accessible from the hotel and avoids the 30 minute morning queue at the bottom of the Pleney bubble. However, don't be fooled into thinking Morzine and Avoriaz are linked from up at the Pleney area though. A ski down to the village, short bus and a couple of lifts are required to get up to the Avoriaz slopes (which are much higher than Morzine and Les Gets). It's not out of the question, but is very difficult to do if you're meeting up with morning ski-school folks at 12 or kids in the lunch club at 2pm.
As a family hotel, it's okay - the childcare was quite good with a lot of focus on security (signing in and out) which was reassuring.
Our room was definitely a room, but it could have been cleaner and the towels and dishes stacked up in the corridor all week really should have been cleared away at some point.
The cinema / games room was an absolute disgrace and at the same time a real missed opportunity as the area would be a great bar / games area for families. The food lying on the floor along with the dirty dishes and glasses was asking for trouble with so many kids flying around. I believe the staff use that area but it was a real hazard with 3+ yr old children wandering around between tables stacked with glasses and dirty dishes. Why not take your dishes back to the kitchen or get a trolley to stack them ?? Really, either close it to guests or clear it.
The check-in "procedure" on arrivals day was nothing short of a shambles. It was definitely "every man for himself" and the challenge was to find a member of staff who could tell you what was going on - the guests had a big game of chinese whispers to share info so we could all eventually get checked in - there was no organisation at all - not what you want after a 3am start. The mountain of bags dumped in the reception area as the rooms weren't ready until 4pm didn't really help either.
Out of 10, the food only just gets a 6. Breakfast was fine (difficult to get that wrong) and the afternoon tea (ie. cake) was also okay but the evening meal was very hit or miss - french onion soup which was made up of clear almost tasteless stock with viurtually raw onions was served cold (even after sending back). This wasn't a good start, nor was the lack of available main course from the Saturday night buffet. From there on in, the meals were average at best although the serving staff were pleasant. There were some surprisingly good and some desperately bad dishes on offer - Q. how does a chef create a wholegrain mustard sauce without wholegrain mustard A. just use gravy and if anyone asks, send them some english mustard to go with it ! Hmmmm.
The creche was really well equipped and staffed by friendly and willing staff. The whizz kids club was also good although it's a good idea to hang back and check that your kids get into the right ski-school class as it's a bit of a free for all at ski-school time.
Overall, a pretty basic experience with friendly staff who were mainly willing if a little inexperienced.
Well, the hotel is a bit of an 18-30 place - for the staff ! Don't get me wrong, they were mostly all pleasant and chatty but for alot of them, it seemed that the guests were a diversion from their fun.
Aside from the nights where the cable car runs late, you're captive up the mountain, so this isn't one for the apres skiers out there. But if you're in ski school it's a fab location - literally walk out of the door and you're there. The Pleney / Les Gets area is really accessible from the hotel and avoids the 30 minute morning queue at the bottom of the Pleney bubble. However, don't be fooled into thinking Morzine and Avoriaz are linked from up at the Pleney area though. A ski down to the village, short bus and a couple of lifts are required to get up to the Avoriaz slopes (which are much higher than Morzine and Les Gets). It's not out of the question, but is very difficult to do if you're meeting up with morning ski-school folks at 12 or kids in the lunch club at 2pm.
As a family hotel, it's okay - the childcare was quite good with a lot of focus on security (signing in and out) which was reassuring.
Our room was definitely a room, but it could have been cleaner and the towels and dishes stacked up in the corridor all week really should have been cleared away at some point.
The cinema / games room was an absolute disgrace and at the same time a real missed opportunity as the area would be a great bar / games area for families. The food lying on the floor along with the dirty dishes and glasses was asking for trouble with so many kids flying around. I believe the staff use that area but it was a real hazard with 3+ yr old children wandering around between tables stacked with glasses and dirty dishes. Why not take your dishes back to the kitchen or get a trolley to stack them ?? Really, either close it to guests or clear it.
The check-in "procedure" on arrivals day was nothing short of a shambles. It was definitely "every man for himself" and the challenge was to find a member of staff who could tell you what was going on - the guests had a big game of chinese whispers to share info so we could all eventually get checked in - there was no organisation at all - not what you want after a 3am start. The mountain of bags dumped in the reception area as the rooms weren't ready until 4pm didn't really help either.
Out of 10, the food only just gets a 6. Breakfast was fine (difficult to get that wrong) and the afternoon tea (ie. cake) was also okay but the evening meal was very hit or miss - french onion soup which was made up of clear almost tasteless stock with viurtually raw onions was served cold (even after sending back). This wasn't a good start, nor was the lack of available main course from the Saturday night buffet. From there on in, the meals were average at best although the serving staff were pleasant. There were some surprisingly good and some desperately bad dishes on offer - Q. how does a chef create a wholegrain mustard sauce without wholegrain mustard A. just use gravy and if anyone asks, send them some english mustard to go with it ! Hmmmm.
The creche was really well equipped and staffed by friendly and willing staff. The whizz kids club was also good although it's a good idea to hang back and check that your kids get into the right ski-school class as it's a bit of a free for all at ski-school time.
Overall, a pretty basic experience with friendly staff who were mainly willing if a little inexperienced.
- Date of Holiday:Mar 2008
- Board Basis:Half Board
- Tour Operator:Crystal
" Just returned from a fab week at this... "
Submitted By: Mrs F J Massey
Just returned from a fab week at this hotel, arrived after a 6 hours delay at half past midnight, with a big smile from the night staff who couldn't have been more helpful with food and drink waiting for us if wanted. All the week the staff were more than helpful and I think this is a place where if you treat the staff with respect and are curtious to them, they will bend over backwards to help if there is a problem, so remember your manners and you won't have a problem!!!! The food was plentiful and childrens meals fine. The childcare was brilliant our youngest son (2) always returned with a smile and very sleepy. The nannies sat for us one afternoon for our eldest son (5) and he enjoyed himself so much he wanted to them to look after him the following afternoon. The accomodation is a typical continental 3 star hotel but if out on the slopes all day why do you need more as you only sleep in the room which was clean and tidy. We would definately return
- Date of Holiday:Mar 2008
- Board Basis:Half Board
- Tour Operator:Crystal
" Having just returned from this... "
Submitted By: Miss K Gregson
Having just returned from this accommodation i thought it would only be right to have my say. Firstly i stayed here with my partner , his father and three children aged 3, 5 and 11 and had a fantastic time. Ski-ing was fab especially for the chilkdren who were all beginners. Food was giood and the general service was fantastic with just one member of staff, the snotty blonde at reception, letting the side down. The only down side was that childcare, creche and kids clubs, all had to be pre-booked in advance and because we booked late we could not take advantage of this service. Also the ski school finished at 12 so for the adults trying to take advantage of the full area was a no go as time was not on our side. Other than this go but make sure you pre-book the clubs ect for the children.
- Date of Holiday:Mar 2008
- Board Basis:Half Board
- Tour Operator:crystal
" Reading some of the reviews in this... "
Submitted By: Mr S O''Hara
Reading some of the reviews in this forum you could be forgiven for thinking that Le Viking is run by boy scouts but I have to say, that wasn't our experience.
We had the 1st-7th March week and had a wonderful time. The location is superb, the ski school meets outside the place and the staff couldn't have been friendlier or more accommodating. They are all very young but well managed and not without considerable humour.
True, our room wasn't palatial and yes, it could have done with seeing a bit more Pledge in places but it was adequate for a family that is there primarily for skiing.
The food was hearty and plentiful without being particularly haute cuisine and the afternoon tea was absolutely brilliant. The wine was fine especially as it was free all night.
Our group had children in crèche and whizzkids and both were excellent with the activities being varied, indoor and outdoor. The pool was open all week and the rest of the facilities were fine.
Beer and drinks prices were cheaper than in Morzine (€5 a pint) which was very surprising given that you are captive halfway up the mountain. Le Viking was also the cheapest place to have lunch - pizzas/burgers etc on the terrace.
Slight downsides:- ski lockers are very small, difficult to get a snowboard in them with a pair of skis. The normal ski school in March is only 2hrs long (11am to 1:15pm) and finishes after you are meant to picked up your child from crèche (12:45). You can change your lesson to start at 9am but you have to meet in Morzine. More to do with ESF trying to cram in 3 lessons a day than Le Viking planning I think.
In conclusion, if you're a family that needs childcare and you're on a budget (this is after all the cheapest place for the location and facilities in the Crystal brochure), then you will be more than satisfied.
We had the 1st-7th March week and had a wonderful time. The location is superb, the ski school meets outside the place and the staff couldn't have been friendlier or more accommodating. They are all very young but well managed and not without considerable humour.
True, our room wasn't palatial and yes, it could have done with seeing a bit more Pledge in places but it was adequate for a family that is there primarily for skiing.
The food was hearty and plentiful without being particularly haute cuisine and the afternoon tea was absolutely brilliant. The wine was fine especially as it was free all night.
Our group had children in crèche and whizzkids and both were excellent with the activities being varied, indoor and outdoor. The pool was open all week and the rest of the facilities were fine.
Beer and drinks prices were cheaper than in Morzine (€5 a pint) which was very surprising given that you are captive halfway up the mountain. Le Viking was also the cheapest place to have lunch - pizzas/burgers etc on the terrace.
Slight downsides:- ski lockers are very small, difficult to get a snowboard in them with a pair of skis. The normal ski school in March is only 2hrs long (11am to 1:15pm) and finishes after you are meant to picked up your child from crèche (12:45). You can change your lesson to start at 9am but you have to meet in Morzine. More to do with ESF trying to cram in 3 lessons a day than Le Viking planning I think.
In conclusion, if you're a family that needs childcare and you're on a budget (this is after all the cheapest place for the location and facilities in the Crystal brochure), then you will be more than satisfied.
- Date of Holiday:Mar 2008
- Board Basis:Full Board
- Tour Operator:Crystal Ski
" The Location of Le Viking is very... "
Submitted By: Mr P Clarke
The Location of Le Viking is very good indeed with direct access to the pistes and wonderful views .The staff are young and friendly but very inexperienced and lack management, training, initiative and focus especially in the dining room. The chef does not know the difference between pork and lamb and don't be tempted by a "chef's special " or ask for ice cream for a child unless you are prepared to wait 45 minutes for it! On the plus side for the staff is that if you ask for something that they are capable of providing they will do it without question ( vital if you have young children and need warm milk or run out of nappies - not the easiest thing to get hold of at 1500m). The hotel has so much to offer but you have to find this for yourself - do not expect to be told anything useful unless you ask first. The boot and ski room is fine and locks are provided for skis. Rooms are very small (too small) and the locks on the balcony doors are a parents nightmare - a simple hook and eye latch. There are several reports about noise on this site but no-one has mentioned snow cannons ! these are right outside the hotel and very loud (especially when they run all night) but you get used to it. Luggage transfer is a joke- unattended baggage etc but kids will love the hotel and staff
- Date of Holiday:Mar 2008
- Board Basis:Half Board
- Tour Operator:Crystal
" i have just returned from the viking... "
Submitted By: Mrs J Cashin
i have just returned from the viking on the 15th march. i took no persuading to return there following a holiday there last year. for me, as a travelling single parent it ticked all the boxes for my needs.
i found the service, facilities and staff great. anything you need, extra towels, baby sitting- just ask.
most of all it felt a safe place for my daughter to wander around, have her adventure and learn what her independance is about. thank you
i found the service, facilities and staff great. anything you need, extra towels, baby sitting- just ask.
most of all it felt a safe place for my daughter to wander around, have her adventure and learn what her independance is about. thank you
- Date of Holiday:Mar 2008
- Board Basis:Half Board
- Tour Operator:Thomson
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Advice: Easy access from Geneva, the village centre has lots of cafes /bars, great links by ski bus.
Activities: La Grand Ourse, Le Tyrolean (Pizza restaurant) route de la Plagne.
Good for: Ski