Manor House Hotel

1 reader found this review helpful

When I first started reading these reviews. I was a little concerned. How wrong I was. I have just got back from a fantastic Mon-Fri break with my 8 year old, 12 year old and my husband - (3 males). From the time we arrived the staff were incredibly friendly. Check in was so easy and details were clearly explained. The room was a pleasant surprise as I was expecting a run down room (because of previous comments) but it was just what we needed and immaculately clean, traditional, but served the purpose for us - Clean to sleep in. We did Every sport available and neither of the children once said " i'm bored". The games room was a god send and a peaceful relax from the sport, as was the craft centre. The food was always cooked well and even the fussiest of eaters would be able to eat something. One of my children is extremely fussy and he ate well. If anything there is access to too much food... but at least you can burn it off quick enough. If you are looking for a fun, reasonably active family holiday I would highly recommend it. The good thing about this place is that whilst the price is quite high, we found it much cheaper and a much better experience than Butlins/Haven in the past. At this hotel it isn't simply take, take, take on the money front. The only time the children asked for money was for returnable depositis on hire equipment. We had a fantastic time and will be returning next year! Such good value for money!

1 reader found this review helpful

I stayed here with my extended family in July 2010. We were celebrating my parents golden wedding aniversary. As with many reviews we had a good time UNTIL the last day. We placed our suitcase in their allocated left luggage room whihc they then turned into a dining room without infroming us or moving our suitcase. the suitcase was stolen. The holiday ended in tears with the management being rude and aggresive and refusing to take responsibility. A long story ensued with us ending up in the County Court to revcover the value of the loss. My parents had to make witness statements - what an end to a Golden wedding celebration. In court we won, the whole claim and compensation, but the hotel has failed to pay the judgement, so on we go, 10 months and now we have to take enforcement proceedings. So if you stay and everything goes well - good luck to you, if it doesn't don't expect any customer service, empathy or care. As a family we cannot discuss the celebration as it has had such a horrible and still on going experience.

2 readers found this review helpful

Just literally returned from the Manor House Hotel. We had been recommended by a family member who has been there 22 times! There are so many activities we were worn out, but if you don't want to do any you can just relax. The bedrooms are clean and tidy but it is not a boutique hotel. Enough entertainment at night. It is really good fun. We have booked again for later in the year.

2 readers found this review helpful

Just had a brilliant time at the Manor and will be going again. The hotel has one of the most honest websites I've ever seen, so don't go there expecting boutique hotel values, they don't claim to do that and guess what, they don't. Our room was spotless and comfy, the public areas were clean, the food was hot and plentiful and the activities were great. On our visit the staff were faultlessly cheerful and attentive. As for the fire risk, I was with a Fire Officer and he couldn't see any problems. If you want to have fun, go to the Manor, if you want to swank about, then try the Hotel du Vin.

4 readers found this review helpful

the manor house hotel is one of the best holidays EVER, the manor was such a good place we never wanted to leave, with such a wide range of activities and things to do, we never got bored. you could do as much or as little as you wanted so that the children are happy and the adults wernt worn out. the staff were always friendly and helpful! the food on offer was of a high standard, they had great meals for the children and fantastic food for the adults, the meals came to us quickly, it was great. the room were of a very high standard also, with a clean ensuite and refreshments. the manor house was great and cant wait to go again.

Just come back from our 2nd visit. The food had gone downhill since last year, cold, overcooked and greasy at times. Most staff were very nice however one girl on reception was very rude to both us and another guest and should NEVER be working front of house. Again most staff operating facilities were also very nice apart from one who when we made the long trek to the tennis courts for a court we had booked told us HE was running behind with the competition and WE would have to wait until HE had finished, his overall attitude was TOUGH that's what I am going to do and to go back (big joke considering how far away) to reception and complain. The man working the bar during the day was also surly and in need of a few customer relation skills. This year we had 2 babies in pushchairs, this hotel is most definitely NOT suitable. There was a nice pool which was great for little ones BUT it had no proper changing facilities. There are many stairs and long walks to most of the facilities and carting pushchairs up and down was very cumbersome and hard work. In my daughters room they had muck coming up the bath plug hole (YUCK). However the sports and crafts on offer are the best I have come across for this price range and aside from a few material costs are free which is a massive plus. The rooms are adequate and warm also. Would go again, but not with babies.

Got back from another great holiday away at this hotel. It was phenomenal!!! The hotel has made a lot of improvements this year including refurbishing the rooms and refurbishing the restaurant. This is defiantly a hotel to visit if you are looking for a really good holiday as it is packed with activities for all the family.
We will definitely visit the Hotel fpr the 3rd time in the future.

3 readers found this review helpful

Just got home after our fifth visit to the Manor House Hotel.
As we left, we booked up for next year. This place is excellent value for money. Food is good, hot, plentiful and bug free!!!!! The set up is brilliant - so much to do and get involved in. We noticed this year that a lot of work had been done around the house and it's looking good. My grandsons loved the new fun house and we look forward to the new 'under 5' area being finished next spring. The staff are great and generally very helpful. The rooms are lovely, and plenty of complimentary tea & coffee (I recently stayed in a top London Hotel at £80 a night and would have had to pay ££3.50 for a cup of coffee in the room!). I could promote this place to everyone I meet but I would be very worried that if they all booked to go, there wouldn't be any room for us!
Ignore the bad reviews! Go and enjoy the facilities and come away being prepared to start planning your next visit.

1 reader found this review helpful

I organised a party of 37 for a surpirse birthday party this last weekend. The staff could not have been more helpful, they helped me to keep the surprise right up to the last minute and made me a wonderful cake/gateux, creamy and fruity with soft sponge - not yucky and sickly but fresh and light. All the food was plentyful and not over sweetened unlike some places. The prices of the drinks was sensible and bottles of wine were a resonable price - you do not feel you are being ripped off here. We had a huge group photograph taken and the photographer reproduced nearly 50 copies for us - completely free of charge !!! we were amazed. Our ladies throughly enjoyed the jewellery making plus other crafts, making many gifts for christmas. The sports facilities were excellent, providing entertainment for all ages, young and old. We didnt need them, but viewed the excellent kiddie play areas and creche. There is fun for all and The Ashbury Golf Course up the road for the golf lovers - many of our party intend to book again for thier own family celebrations and we may well be back for christmas as we felt spoilt and relaxed. The rooms I found to be far better than anticipated, our room was clean and our bed not hard! I guess you cant please everyone... but I am fussy and I found it fine. What a relief when you have organised an event and the actual place exceeds your expectations. I am so happy to recomend this hotel and facilities I have never ever written a review before but feel the need to praise where praise if due.

2 readers found this review helpful

I go with a group of 40 people each year. we all enjoy it and the company really makes it a great weekend. The hotel itself is very basic and some of it is dated but would you rather pay 10 times the price to have posh seating, posh lighting and 5 star mean portioned cuisine or have a fun place to go thats affordable. I have never had any problems with the food as for catapillers in the puds what rubbish!! Those who complain are just expecting far to much. The hotel doesnt say it is 5 Star. So go an enjoy the venue and all it has to offer instead of winging.
JK