Mayfair Hotel

We have stayed at many places on the ISLAND and non can match THE MAYFAIR for its very LOW STANDARDS. The STAFF when AVAILABLE were RUDE and COULD NOT CARE LESS. The ROOM AND BATH ROOM were NOT CLEAN when we arrived and no cleaning was done while we were there.THE FOOD was ALWAYS COLD AND TASTELESS and much was SELF SERVICE. The Hotel is in an ideal spot with a good view of the coast but you would be better of sleeping in one of the beach huts and eating in the local cafe,s (which there are many of and all selling good food as we found out).

Not many hotels can make Faulty Towers look good,but the Mayfair managed it.The room was adequet,but trailing wires above floor level,to trip over were not appreciated.The bathroom was also adequet,but the towel rail un useable.Large screws stuck out from the door handle.Food was was rationed and poorly cooked and served.Table cloth was dirty the day we arrived,the same table cloth was still in use when we left.Never seen a receptionist,you left your keys,when going out.To retreive them when you returned,you simply walked into the open office and helped yourself.Anyone coming in off the street could do the same,and rob every room.
This hotel was part of a package deal with National Holidays.Alhough the coach and driver were exellent the hotel was DREADFUL.

food adequate and always hot. waiting staff very friendly but manageress of hotel not very friendly all seemed too much trouble. Problems with no hot water for two days, hotel very tired needs alot of general maintenance and general cleaning. Carpet had paint stains on ,curtains wouldn't close, window frames black with mildew all around, bathroom very shabby, generally very neglected. Reasonable entertainment at night and lovely location. Wouldn't recommend.

1 reader found this review helpful

Where to start - (fawlty towers) - poor service and food. Dirty bathroom and when asked for it to be cleaned it was not. No clean towels in 4 days. Water was either hot or cold or not at all. No shower curtain with a hand held shower. Service self breakfast tea in coffee pot and coffee in tea pot to confuse and not drinkable. Make your own toast which was very hit and miss with the machine. No serving spoons and when asked for one was told would see if they could find one! Asian family run with not idea how to run a hotel with little idea about bar service - did not know the difference between whisky and gin. No entertainment on Friday and Saturday was shown a poster of the artist that was not coming. Went to another hotel for some entertainment. The only redeeming feature was it was close to the sea. Would not recommend staying there. We were most disappointed with our first trip to the Isle of Wight.

1 reader found this review helpful

Just returned from a long weekend with Just go coach holidays. Bearing in mind what we paid, the hotel was just what I imagined it would be, a basic no frills hotel. Having said that the food was good, bar prices not overly priced, beds were comfy and the views excellent. Swimming pool is not in use and the gardens a bit over grown. Entertainment was provided on Saturady night. Resort itself is a bit hilly and not suitable for people with walking difficulties. All in all I enjoyed the holiday but not sure if I would return to this hotel.

2 readers found this review helpful

We stayed at this hotel on a 5 day National Holidays coach trip. The hotel is ideally situated providing you are able to walk up and down hills. The views from the front of the hotel are brilliant but, unfortunately, we had a room at the back which overlooked the back yard of the hotel next door. There was no lift and there were steps up to the front door which was not ideal for people who are not very mobile.
The Mayfair Hotel can only be described as shabby. The furniture and the carpets were old, so much so, that we couldn't bear to walk on our room carpet without shoes on. Saying that, the room was clean and the bed linen was spotless. We had difficulty getting any hot water out of the sink tap in our room. The toilet and shower were in an ensuite room which looked quite new. The shower was excellent so we decided to stay in that room for that reason.
The staff were friendly but didn't seem at all organised. In the dining room we didn't like the idea that you had to collect your first course from a side table and carry it to your table which we thought was quite dangerous if you were having soup for example. Service was VERY quick - too quick sometimes as you ordered your cooked breakfast when you collected your cereal and the breakfast was on the table before you returned!
If I had booked this hotel independently I would have been very disappointed and although I would love to visit Shanklin again I would not stay at the Mayfair Hotel.